Jerry Ulm Chrysler Dodge Jeep Ram

My wife and I have been Chrysler/Dodge owners since 1993. We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always We own two currently. We have been customers of the Jerry Ulm Service Department for almost that entire time. We come back because we have always had very good, friendly service. We even have our children bring their cars here. We are old enough and experienced enough to know good service when we see it, and we have always been very pleased with the service ay Jerry Ulm. I would also like to compliment Tracy Scruggs, Service Advisor, for her ever-professional manner. She is very knowledgeable about each vehicle and she always stays on top of our service requests. I would be remiss to not compliment the quality of the work performed by the technicians, and I have also noted the efforts made to keep our cars clean during repairs. I particularly noted the steering wheel protectors and thought they were a nice touch. We will be back for service and for future purchases. Thanks. More

When Jordi Prat contacted me by phone after I had visited the web site, I was pleased with his patience and courtesy. He seemed to really understand my needs for a family safe vehicle. At the time of purchas the web site, I was pleased with his patience and courtesy. He seemed to really understand my needs for a family safe vehicle. At the time of purchase I had no running vehicle. He let me know they could send someone out with the vehicle for me to look at. Within a few hours Jeff Horn Pulls up in my driveway with a 2008 Chrysler town and country van. He showed me the paper work and went over some of the great features of the van. We went for a test drive and were off. He was polite friendly and encouraged me to ask questions. I was a little overwhelmed with emotion because it is such a beautiful van. He left with some paper work he needed from me. He sent someone within the hour to pick up my 1999 Ford Explorer for a trade in. Later that evening he offered to come and pick me up and take me to the dealership to finish the paper work. John Chiappone helped me through the enormous mount of paperwork. It was late evening and he was so patient with me. One of the most important asset was with all of them letting me know If I have any questions or concerns to feel free to call or come in and they would be willing to answer any questions or help in anyway. Thank all of you very much. God bless you all with peace and prosperity. Gayle Smith More

Darren Lane and Felix Ramirez were both very courteous and helpful with us as we purchased a 2012 Longhorn Laramie Dodge Truck. We would recommend Mr. Lane to anyone. and helpful with us as we purchased a 2012 Longhorn Laramie Dodge Truck. We would recommend Mr. Lane to anyone. More

I don't know what to say other than this is by far the BEST car buying experience my wife and I have ever encountered. We went to Jerry Ulm "just to look" :) at a Jeep Wrangler for my wife. In less than BEST car buying experience my wife and I have ever encountered. We went to Jerry Ulm "just to look" :) at a Jeep Wrangler for my wife. In less than 3 hours we got exactly what we were looking for at an exceptional price. Most dealerships will go back and forth at least 5 or 6 times to come up with a deal that is usually less than satisfactory for the customer. Well let me tell you - Jerry Ulm Dodge, Chrysler, Jeep was just the opposite. The sales manager, George Roldan gave us an offer, we countered, and within 20 minutes he accepted our counter-offer and we were pulling off the lot with our very first brand new car. Thanks again to the sales manager, George; our Sales consultant, Dennis Hill; and the finance/business manager, Felix Ramirez for a great car buying experience. We will definately be passing the word to all of our friends and family and when we need to "just look" at another car - it will be at Jerry Ulm!!! More

The first time we stopped to look at new cars about 7 salesman stood outside doing nothing. We walked around the car lot and not one of them offered to help us. Unfortunately, my husband went back and salesman stood outside doing nothing. We walked around the car lot and not one of them offered to help us. Unfortunately, my husband went back and did in fact purchase a new Jeep Overland. That was only 2 weeks ago and since that time the salesman didn't know what an MSO was, they didn't have the knowledge to register it in our home state and then trying to get it pin striped was a complete fiasco. They told us to come on Thursday, no appointment needed. Guess what the person who comes in to do that work does NOT come on Thursday. Next come on Wednesday because he changed his day to Wednesday. Guess what - he does NOT come on Wednesday. So finally one salesman said I will make you an appointment for 9:30 next Tuesday. One more trip over and guess what - no one there. My husband has made several telephone calls and no one ever calls him back. They promise to call but they need to have customer service training that is for sure. I would never recommend this dealership to anyone. I can guarantee one thing - my husband will not be buying another car there!!! I also have a call into Mr. Jerry Ulm and we shall see if he calls us back. Maybe the trouble starts at the top. More

Courteous, spent a great deal of time listening to our needs and getting the best possible price in purchasing our vehicle. Would refer others to dealership and salesman. needs and getting the best possible price in purchasing our vehicle. Would refer others to dealership and salesman. More

We had a very smooth experience buying our new car. We were able to find exactly what we wanted and Darren was extremely friendly and easy to work with; he was able to share great information about our ne were able to find exactly what we wanted and Darren was extremely friendly and easy to work with; he was able to share great information about our new vehicle and was patient throughout the process. More

WOW! Jerry and I didn't think that we were gonna get a brand new vehicle, we were gonna go for a used.We met brian who was very courteous nd friendly,and funny.He told us that it wouldn't harm us to try brand new vehicle, we were gonna go for a used.We met brian who was very courteous nd friendly,and funny.He told us that it wouldn't harm us to try for a new vehicle, so we did.Not only were we surprise, we were very elated that we were able to purchase a brand new car, inwhich we've never had before. Jerry Ulm, is the most rewarding dealership that I have ever dealt with and I thank you 10 times over for the experieence that we had with your dealership. I wish anyone that try Jerry Ulm Dodge will exdperience the total customer satisfaction that we experience. Good luck to everyone there and we will be back for our next car purchase. Thank you Jerry and Angelina More