Jerry Ulm Chrysler Dodge Jeep Ram

Bait and switch We went through the internet department to get a deal on a new truck. We arrived at a fair price for the new truck and used Black Book through this d We went through the internet department to get a deal on a new truck. We arrived at a fair price for the new truck and used Black Book through this dealership's site to value our trade. Went to the dealership and was told that Black book said it was worth $4500 less than what Black book through their own site said. What a con! Our vehicle was in great shape and had a new battery, new tires and several other items not even considered in the Black book valuation. I wasted a week of research only to waste my time. More

I service experience I always use Jerry Ulm Dodge in Tampa even know I live in Valrico and hears why. I made and appointment for Monday for my 2012 Jeep Jk and they took I always use Jerry Ulm Dodge in Tampa even know I live in Valrico and hears why. I made and appointment for Monday for my 2012 Jeep Jk and they took it right in to assess the problem. They told me it was a bad drivers side head and it would be two to three days. Brian Cummings did all he could to make sure I was taken care of. He got me a rental car right away. On Wednesday morning it is ready and you can't even tell they tore my motor apart. I took pictures before hand of the motor and then after. Besides the shiny new head everything is in it's place. All wires and hoses are right back like they were from the factory. The best part is it runs better than new. So a big thanks to Jerry Ulm and Brain Cummings (service righter) for a great experience with there repair!!!! More

Un-believably bad service I have been a customer of Jerry Ulm Dodge since I purchased my 2006 Dodge Durango at your dealership. On December 12, 2014, I took my 2006 Dodge Duran I have been a customer of Jerry Ulm Dodge since I purchased my 2006 Dodge Durango at your dealership. On December 12, 2014, I took my 2006 Dodge Durango to the Jerry Ulm Dodge dealership because my vehicle was experiencing some problems. It was making a loud ticking sound, and was leaking all of the coolant. I explained this to the service representative and even turned the vehicle on so that he could hear the sound it was making. I also informed him that I wanted an oil change. My car was taken in and after some time I was informed by Donald Baker that the problem was that the overflow container for the coolant was cracked. He also, said that I needed a battery. I told him to go ahead and perform his suggested services. I paid a total of $650.13 at that time, which was outlandish, but I figured that if it would fix the problem, then so be it. It did not fix the issue, so I brought the car back approximately two days later and I was told that the only thing wrong was that the radiator cap had to be replaced, so I agreed to have it replaced. This cost me another $50. Two days later I was still hearing the ticking sound, this time it was noticeably louder. At this point, I had lost all trust in Jerry Ulm Dodge and was disappointed in how my services were handled, and after spending $700.13 at your dealership's service department, my car was still having the SAME issues, as when I first brought my car in. I have always held Jerry Ulm Dodge's services above average, but my frustration led me to take my car to McGee's Auto Service, and I am glad I did. The personnel at McGee's Auto Service found that the problem was actually the water pump. This cost me another $550, because of your service department's misdiagnosis. So, what should have been completed correctly the first time around by your dealership's service department, ended up costing me a grand total of $1,250.13, because of your dealership's inability to diagnose and service YOUR own vehicles properly. Do you think that this is fair to me as a Jerry Ulm Dodge customer? I think not. Would I purchase another Dodge vehicle or service from Jerry Ulm Dodge? I give a resounding NO! Because, it's not the ideal product or service that I originally thought. Lastly, would I recommend Jerry Ulm Dodge to my friends, family or co-workers. Again NO, I would not. Your inventory and services are a reflection of your dealership, as well as your management, and this is something that needs to be reviewed, addressed and corrected. More

enjoyable I just got my first new car ever and My experience is something I will never forget. They were helpful and knowledgeable about all the cars and were v I just got my first new car ever and My experience is something I will never forget. They were helpful and knowledgeable about all the cars and were very straight forward and honest about everything. They even found me a 6 year 100,000 mile full bumper to bumper warranty and we're able to keep the monthly payment within 10 dollars original asking without me even having to ask. I got a dodge dart 2015 gt and I can be more happy. More

A great dealership This was by far the best car buying experience we have had, our salesman; Danny Sarmiento worked tirelessly to find the Jeep we wanted, at the price w This was by far the best car buying experience we have had, our salesman; Danny Sarmiento worked tirelessly to find the Jeep we wanted, at the price we wanted, and the trade in price we wanted. Once we found the vehicle the rest of the car buying process was fast and simple and we received the same professionalism, dedication, and great service form all of the personnel involved in the process that we received from Danny. I recommend buying a car from Jerry Ulm, and ask for Danny Sarmiento if you want a great salesman. More

Great buying experience. The sales person Mike Gero is honest, helpful and friendly. We agreed on a good price for a new Cherokee. The next day we came into the dealership, th The sales person Mike Gero is honest, helpful and friendly. We agreed on a good price for a new Cherokee. The next day we came into the dealership, the car is there, just cleaned and waiting for us. Mike took us to the rental company to return our rental car, and an hour later we are happy driving our new Cherokee home. Since the other key of the car can't be found by them, we requested one from our local dealer, and after a couple days, the refund check from Jerry Ulm arrived. No hassle. More

Horrible.... VERY Horrible This is by far the worst dealer I have ever been. Rude sales people who make you believe you have no idea of how purchasing a car work, high prices co This is by far the worst dealer I have ever been. Rude sales people who make you believe you have no idea of how purchasing a car work, high prices compared to other dealers, the "managers" have the worst customer services procedures, and the sell "new" cars with 600 miles..... sketchy dealer, sketchy people.... just don't purchase a car here... More

Lifesavers!!! What I thought was going to be a nightmare turned out to be a pleasure. Brian assured me "NO WORRIES" and at first I raised my eyebrows. None the less What I thought was going to be a nightmare turned out to be a pleasure. Brian assured me "NO WORRIES" and at first I raised my eyebrows. None the less Brian stood by his word, he and his staff should be recognized for making what seemed to be the worst Wedding Anniversary my wife and I ever had into a "NO WORRIES" weekend. Brian is a asset to your Company and I hope good things for his future. Thanks for saving my weekend Dennis Donnelly More

Awesome Customer Service This is my second Jeep from Jerry Ulm, Drei sold me my first and Brian just sold me my second both sales men were honest, helpful in every way i could This is my second Jeep from Jerry Ulm, Drei sold me my first and Brian just sold me my second both sales men were honest, helpful in every way i could imagine, Plus as soon as you walk through into the show room entrance everyone was so friendly Awesome bunch of people.. Thank You Wilbur Stidd Debra Spencer PS Thank You again Brian Johnson for making it happen More

Worst experience EVER!!! This has been by far the worst car buying experience I've ever had!! I would never recommend this dealership to anyone! The salesman didn't know what This has been by far the worst car buying experience I've ever had!! I would never recommend this dealership to anyone! The salesman didn't know what he was doing and knew nothing about the vehicle we were leasing. We had to go back to the dealership 5 times to resign paper work we had already sign when we leased the car. I understand they don't register vehicles in a different state every day, as we are military and are able to do this, but being in Tampa and having a huge military base here they should know how to do this! We bought a different vehicle in Virginia and registered it in a different state with no problem. We leased the vehicle 2 months ago and are still receiving letters requiring us to submit information we have already given the dealership numerous times and have still not received our plates! I have had to return twice for temporary tags. I like the vehicle it's just unfortunate the dealership is so incompetent! More