Jerry Ulm Chrysler Dodge Jeep Ram

I feel that it is necessary to share my experience on 05/25/2013 with your Express Lane service. I dropped my 2012 Jeep Wrangler Unlimited with an advisor named Lesley Shepard at 7:09 am for a simple oi 05/25/2013 with your Express Lane service. I dropped my 2012 Jeep Wrangler Unlimited with an advisor named Lesley Shepard at 7:09 am for a simple oil change. With no other cars waiting, I was told the service would take "30 to 35 minutes at most." As I am sure it is a common occurrence, my credit card receipt shows that the service was completed at 8:06 am. After watching several people leave who arrived after me, I was able to observe the person checking out in front of me with an arrival time of 7:22 am. Another point of interest is the Invoice is time stamped at 7:41 am. As this does not make sense to me, I requested to speak with the Manager, Shane Stanek. After a couple of minutes he was able to apologize for the delay with a reason that the technician, Shellby Daniel, had difficulty with the hood lock. Of course with that explanation, I remain deeply dissatisfied that your staff could not figure out how to open a hood with the car key which they already had. At a minimum, I would expect they would ask if they could not figure it out after a couple of minutes. With no other justification or consideration, I must inquire why I would ever consider using such an expert and experienced and service staff to work on my car? In addition, it will require further explanation into this matter for me to even consider using the service or sales department at Jerry Ulm Dodge again. In the last couple of years, the American car companies have done an outstanding job of improving their product. As this experience demonstrates, there is a very long way to go in terms of customer service. Although my Jeep is the best car I have ever owned, I will be sure to advise all of my friends and acquaintances to find a different dealership. I will also be sharing these comments with Dealer Rater and Jeep in the hopes that comments such as these will impact your dealer rating. More

I went to several dealerships looking for a white Lexus hs250h, avoided your dealership because of the black rims on the car. Darren worked with me to reduce the price so that I could go out on my own to hs250h, avoided your dealership because of the black rims on the car. Darren worked with me to reduce the price so that I could go out on my own to purchase the factory rims that I wanted. He and Jimmy were professional and friendly and most of all easy to work with, they truly made me feel like my business mattered. John the Finance Manager was also easy to work with. It's been over 14 yrs since I've purchased a vehicle. I know I won't wait that long again and I will be back to your dealership with other family members. A special thank you to Darren and Jimmy for making this a great experience. More

My husband and I stopped in on Sunday afternoon and spoke with Jeremy, who walked us around and answered any and all questions we had regarding the 2014 Jeep Grand Cherokee Limited. He was very knowledgeabl with Jeremy, who walked us around and answered any and all questions we had regarding the 2014 Jeep Grand Cherokee Limited. He was very knowledgeable about his product and we appreciated that he was not a "pushy" salesperson, but rather, one who wanted us to be comfortable with our decisions. When we returned on Tuesday, Jeremy was with another customer, so Kevin took over, and again, we were pleasantly surprised to find that he, too, was not "pushy", but excited to promote his product. We started the financial negotiations thinking we were going to be worlds apart on the offer, but I am pleased to say that we are currently driving the 2014 Jeep Grand Cherokee Limited that we went in for, and at a price that did not break the bank! Everyone here was so friendly and easy to work with. We will definitely be back for future car needs. Thanks to all of you! More

this group of folk was very very helpful and more patient then i would of had if i was them working with me , i would recommend this dealership and any one in here especially (diesel ) eric, and bob, to any then i would of had if i was them working with me , i would recommend this dealership and any one in here especially (diesel ) eric, and bob, to any one , for any inquiries on getting a new vehicle, they were very helpful and helping me make this process easy and the finance manager was a dream to work with and even helped me on recommending the things a person obtaining a new car needs, such as Gap insurance, and a extra warranty , i love yo guys you are stuck dealing with me for some years now have a great monday Bakers.. More

We went in not expecting much but we very pleasantly surprised by the deal we ended up getting and leaving with a great car! They worked with the fact we are a family with a budget and were very respect surprised by the deal we ended up getting and leaving with a great car! They worked with the fact we are a family with a budget and were very respectful. They took the least amount of time possible to get us a deal we could manage. great guys honest and straight to the point. More

Darren Lane and Jeremy Best were wonderful and extremly honest and straight forward no headaches wonderful customer service!! Extremly satisfied!! Best experience highly reccomend Jerry Ulm dodge!!!!! honest and straight forward no headaches wonderful customer service!! Extremly satisfied!! Best experience highly reccomend Jerry Ulm dodge!!!!! More

Deal was made very quickly, offers/counteroffers were made very quickly over the phone, got the price we wanted on a great vehicle that met our needs. The paperwork was ready when we got there and the ve made very quickly over the phone, got the price we wanted on a great vehicle that met our needs. The paperwork was ready when we got there and the vehicle was just coming out of detail and already full of gas! This was the fastest dealership we have EVER been to and it was a pleasure doing business there! We were in and out of there in about an hour. All staff encountered were very helpful and friendly! Would recommend this dealership to our family and friends and will look at this dealership for any of our future needs! Thank you! More

This dealership publishes false vehicle ads and overinflated options detail. Avoid the hassle and avoid this dealership - no attempt to rectify their error. Sales person had no knowledge of the overinflated options detail. Avoid the hassle and avoid this dealership - no attempt to rectify their error. Sales person had no knowledge of the vehicle he was selling. More

Darren, Jimmy and Larry were all very professional and courteous and made me a good deal on a nice used Jeep. I was very happy with how everthing went. I would recommend the dealership and the sales sta courteous and made me a good deal on a nice used Jeep. I was very happy with how everthing went. I would recommend the dealership and the sales staff to friends. More

Everyone there is so friendly and helpful. Dennis Fowler was awesome. Answered all questions and really went out of his way to make the experience an easy one. Would definitely go there again. was awesome. Answered all questions and really went out of his way to make the experience an easy one. Would definitely go there again. More