Jerry Ulm Chrysler Dodge Jeep Ram

My experience with this dealership was by far the worse I have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was a have ever had. On 05/10/2024 I talked to Kevin on the phone but he wasn't there when I arrived, we worked with Joe, Reda and Denny. First there was an issue during the test drive that Reda tried to dismiss. Then, we agreed on a price with Reda and Denny tried to raised it by adding $900 dollars while I was signing, I was ready to leave, but Azam helped saved the deal. Denny told Joe I didn't accept the deal and left, which was not true, I was still there, so Joe left without even checking to see I was still there, I was left there for over an hour, dealership had already close and almost everyone was gone, I found Ali, he found out that the truck I just purchased and paid in full was locked in service and he didn't have access to it, very bad since I traveled over an hour to get to this dealer. Where they planning on closing leaving us locked inside without telling us??? 05/11/2024, I contacted Kevin, he pretended he didn't know then he admit he did and said the car was getting an inspection before they would deliver to me at no extra cost but that didn't happened. 05/12/2024, no answers, they're still holding my truck hostage for no reason and without my consent. 05/13/2024, since I was told my truck was locked in the service dept, I contacted them, they said they didn't have it, Kevin later said that it was supposedly there just in a different area and was being inspected, but supposedly it was being inspected two days earlier??? 05/14/2024, day 4 without my truck, Kevin didn't answered so i called and talked to Joe, asked him why he left on Friday without saying anything to me, he said because Denny had told him I left, that was a lie. I contacted a lawyer who told me that since I have not taken possession of the truck I could cancel the deal and must get a full refund. I contacted my insurance contact to tell them about all the issues, and since they cashed my check I also contacted my bank and explained all the issues, they said they have notated my account and if I decide to cancel the deal they would help me dispute the charge. I texted Kevin my conversation with the lawyer and told him the truck will need to be delivered to my house no later than Wednesday. 05/15/2024, my truck was finally delivered to my house, without being detailed, I also asked for copy of the inspection that supposedly took 4 days to get done and off course he didn't have it, he promised to email it to me but never did, of course not, because it was never done, there's no record of it, the last record of an inspection reported to Mopar was done on 05/08/2024, before I purchased the truck, therefore they hold my truck hostage for 4 days without a valid reason and lied about so many things, I would never trust them again. I even sent a message to the GM on 05/11/2024 and never received any answer from him. I cannot recommend this dealership. 05/20/2024, I thought my issues with this dealership were finally over but the title was supposed to be electronic but is showing "paper" at the DMV, also, I still haven't received my new registration for the tag transfer, they didn't printed one while I was there, even though I had just renewed my prior tag for 2 years & even showed Azam the sticker with expiration date of 03-2026, per the DMV, this truck is heavier & the tag can only be renewed for one year, always in Dec, the dealership was supposed to print a new registration with a new sticker showing expiration date of 12-2024, they didn't. I spoke with manager Kyle, he email me copy of the registration and mail an original so I can get the sticker with the new expiration date, he also change the title to electronic. I'm grateful for Kyle's help but hope this is my last issue. More

The manager was demeaning and clearly didn’t like dealing with women. Furthermore the 3000 additional fees that Morgan Auto adds on at all of their dealers is pretty ridiculous. with women. Furthermore the 3000 additional fees that Morgan Auto adds on at all of their dealers is pretty ridiculous. More

Luis and the dealership provided a 5 star service , this is why i keep going back for my vehicles! is why i keep going back for my vehicles! More

The dealership is beautiful. It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maint It’s so big, with the largest inventory to choose from. They even have a cafè there that you can get good food and drinks when you’re there for maintenance services. Jordan made me feel like the most important person in the room! The purchasing process was so easy and fast ! Thank you to everyone there for making it happen! More

Very clean and professional staff in every aspect Transaction was very quick and no pressure Transaction was very quick and no pressure More

Ardallion Jordan was very professional, he really was interested in making sure i got the vehicle i wanted and did all it took to make my experience a breeze, this guy is really Awesome person i will d interested in making sure i got the vehicle i wanted and did all it took to make my experience a breeze, this guy is really Awesome person i will definitely recommend my friend to ask for Jordan when they need a car from Jerry Ulm Chrysler Dodge Jeep Ram. More

Luis found me the truck that I wanted at the price I was comfortable with. He took care of my concerns and delivered a beautiful product in the end. comfortable with. He took care of my concerns and delivered a beautiful product in the end. More

Kevin did a fantastic job. Danny on the sales team was also super accommodating. Thank you. Danny on the sales team was also super accommodating. Thank you. More

Awesome experience with great service I loved how fast I was in and out. My 3rd jeep I got from this dealership and would definitely buy from here again was in and out. My 3rd jeep I got from this dealership and would definitely buy from here again More

I have yet to have vehicle paint damage addressed. Upon inspection prior to leaving my vehicle had notated and photographed scratches and chip to door and wheel. Upon inspection prior to leaving my vehicle had notated and photographed scratches and chip to door and wheel. More