Jerry Ulm Chrysler Dodge Jeep Ram

Sold me a broken truck and won't just cancel the deal, instead they say I signed for it and they will attempt to repair the truck instead they say I signed for it and they will attempt to repair the truck More

David is a fantastic sales consultant. Extremely helpful and knowledgeable. He helped me find the best care for my daughter and I would absolutely return to Jerry Ulm and work with David Extremely helpful and knowledgeable. He helped me find the best care for my daughter and I would absolutely return to Jerry Ulm and work with David again ⭐️⭐️⭐️⭐️⭐️ Knowledgable, respectful, helpful, efficient More

Thanks for the shakedown! Thanks to Steven and Danny. Danny gave me a good deal. Thanks to Steven and Danny. Danny gave me a good deal. More

Professional, understanding, quick and excellent costumer service. Make you feel comfortable stood out the most especially purchasing something big costumer service. Make you feel comfortable stood out the most especially purchasing something big More

The staff was very friendly and accommodating. The dealership itself was aesthetically pleasing and beautiful. The dealership itself was aesthetically pleasing and beautiful. More

Friendly, Great atmosphere, knowledgeable and fun overall great experience and quick in and out process, the inventory was great even for just looking around Kobe and Sherad I believe his name was the financ great experience and quick in and out process, the inventory was great even for just looking around Kobe and Sherad I believe his name was the finance manager I’m assuming we’re both great people to work with being only 24 years old there was a small challenge getting me financed on the largest loan I’ve ever done with no comparable history but they got taken care of quickly and efficiently even on a Saturday morning definitely would come back in the future and will be using Jerry Ulm and the Morgan auto group to service my new vehicle. More

Friendly and fast service. I asked for a time out the door and they made it happen. I asked for a time out the door and they made it happen. More

I’m extremely disappointed with my experience this Dealership. I bought a used 2017 Ram ProMaster Cargo Van on February 11, 2023. I was assured that the engine would be replaced with a brand-new one a Dealership. I bought a used 2017 Ram ProMaster Cargo Van on February 11, 2023. I was assured that the engine would be replaced with a brand-new one and i would have a 100,000-mile / 5-year warranty. However, it turned out that only the engine block was replaced, not the entire engine as promised. After the purchase I've faced several issues. On April 4, 2023, I returned the van due to AC problems, and the engine being on. The service department blamed rodent damage, which seemed unlikely. I had to return on April 10, 2023, for a malfunctioning brake light. Despite multiple attempts, the engine light remained on, and the van’s critical role in my business prevented me from leaving it in service for 2-3 weeks. By October 2, 2023, new problems emerged: a ticking sound when locking and unlocking doors, intermittent AC issues, and water seeping into the back door. The check engine light still on. On June 11, 2024, the engine light still on and the van started losing power while driving. The vehicle was in service for a month without being provided a loner car. When I picked up the van on July 6, 2024, I found it still had issues: the AC blew hot air, and the passenger door wouldn’t close properly. The van has been in service for nearly 40 days, significantly disrupting my business. My frustration peaked when I sought assistance from the finance department. On July 6, 2024, I tried to speak with a finance manager but was redirected by a salesperson who admitted he was sent to divert me. I was told to return the next day at 10 a.m. when it would be less busy. On July 7, 2024, I waited while the finance department joked loudly in their offices. When a finance manager(Steven) finally called for me, he barely listened and asked for my phone number before walking out to socialize. When he returned with another finance manager, I tried to explain my issues but was interrupted and offered an upgrade instead of a resolution. I was then walked to the service manager because of the repair delay. He confirmed only the engine block had been replaced and promised to address the AC issue. I returned to the finance department and requested a copy of my contract. I explained that the flash drive I was given when I signed the contract appeared as “corrupted.” I requested a copy of the full contract for my records and to review what I had signed. Steven printed out three pages and handed them to me. When I asked for a copy of everything I had signed, he insisted that the other pages were not important and began going through the contract line by line, as if I hadn’t understood him. I insisted on having a copy of all the documents I had signed, stating that if the additional pages were not important, then I wouldn’t have needed to sign them. He reiterated that those pages were not important and argued that he could not provide copies of those documents because they were over a year old. I asked whom I could contact to obtain copies of those documents, and he said I would need to return Monday through Friday before 3 p.m. He then continued to argue that he had already provided me with the contract, and I reiterated that I wanted the entire content of the flash drive. As I finished speaking, he stood up, walked to the door, and motioned for me to leave. On July 18, 2024 I returned to speak with the sales manager and I requested a copy of my contract, and to my surprise, the second manager I had spoken to on July 7, 2024, provided me with the full contract. This demonstrated that the Steven's refusal to provide the documents documents was simply due to his annoyance with me rather than any legitimate reason. This experience has been one of the worst I’ve encountered with customer service. I was essentially dismissed by a manager who displayed a complete lack of professionalism and courtesy. The entire process at this dealership has been disappointing. If I could give Steven 0 stars I would. More

Great and awesome experience. I had previous dealings with Jerry Ulm in the past, which where positive. I knew I wanted to buy my new car from them. Justin our salesperson was out I had previous dealings with Jerry Ulm in the past, which where positive. I knew I wanted to buy my new car from them. Justin our salesperson was outstanding from beginning to end. We had a lot of work done via phone, so when we went in there where only a few details to attend to. I was out the door with my 2024 Jeep Grand Cherokee before noon. Thanks again and I'll be seeing you again for my next car. More

All service members definitely know how to treat everyone with quality service. From friendly greetings at the door and smiles throughout the entire day. with quality service. From friendly greetings at the door and smiles throughout the entire day. More