Jerry Ulm Chrysler Dodge Jeep Ram

Very Flashy and Attractive Dealership. However, in my opinion once they draw you in with their very nice offerings, the service after the sale leaves a lot for improvement. I have had a ve However, in my opinion once they draw you in with their very nice offerings, the service after the sale leaves a lot for improvement. I have had a very disappointing experience that I am still trying to resolve with the purchase of a truck that was a special edition vehicle that came with a very special edition price. The truck was damaged we found after the vehicle was delivered to us from detail after signing. Did I say detail? I’m sorry, from the folks in the back that spray water on it. I was so hugely disappointed in the vehicle delivery. There was only one key because the dealership lost the spare key. This created another trip to the dealer and wasted fuel and miles to get a key cut. After sharing the damage found with the sales manager we worked with, requiring a new bumper and other parts that were damaged under the truck, that no one shared for us to find, he promised to get it fixed, along with a speaker that sounds blown and a carpet issue not allowing the all weather mats to lay flat because of a huge air pocket below the carpet. He also promised a fill up of diesel and a proper detail with a hand wax. At this point I was happy to let them practice recovery for the missed items and understand they are trying to make it right. We settled on the next Monday to drop the truck off for repairs. The parts had been ordered as they were ready to fix it. Well, the bumper stuff at least. Everything else was like the first time we were communicating it. The young lady made a list of all the issues and promised to have everything addressed. The truck was ready for pickup from collision 5 days later. No other issues addressed despite my communicating and calling each day for updates and begging them to address the other issues. The speaker and carpet remained unaddressed and the vehicle was again not detailed, filled with fuel or waxed as promised. I’d have to return. So I emailed the GM and the Fixed Ops Director my story and received a very short, let me research and get back to you response and apology (11 Days ago). I arranged with the body shop collision estimator, the original one who made the list, the list that was still in the console with her pen when I picked it up rom collision, to drop the truck off two weeks later on a Tuesday morning. She assured me that she and the service advisor would be there and would have a suitable rental ready. I arrived early at 7:30am on the day I agreed to be there the week before. Neither the collision estimator or the service advisor were there. The service advisor not even scheduled and the collision estimator did not come in. So there I was, again, explaining to a new person why I was there and what needed to happen. I understand people have emergencies but this falls back to coordinating with other people so awareness of what’s coming in and why is important. I mean I just bought the vehicle and the dealership has had it more time than I’ve had. He immediately began trying to arrange a rental, which all they had was a minivan, not to say it wasn’t something, but I didn’t buy a minivan and wasn’t happy to drive it not knowing how long it would be before my vehicle is completed. I called again this morning to get an update to see if they learned anything in diagnostic 30 hours later. Big surprise, no one had looked at the truck at that point. He called me and of day Wednesday stating he thought maybe the speaker issue was missing a TPS file, whatever that is and that hopefully he could fix it. Then went on to explain he’d have to coordinate with collision shop personnel to address the carpet that had the truck for 5 days to paint a front bumper piece so the truck would have to again go back to the body shop, where it already had been before without anyone looking at the issues I was trying fervently to address from the beginning and called and spoke with my point of contact many times during that period. No reply from the GM. I’m Still Upset More

Patrick was awesome. We came in the dealership late and he had no issues staying until we made a decision. He was very polite and professional. He also stayed in contact We came in the dealership late and he had no issues staying until we made a decision. He was very polite and professional. He also stayed in contact with us for another week after we bought the truck for us to get a new spare key. More

Kobe was very helpful in assisting me with getting a more suitable vehicle for my needs and setting up the features in my new truck suitable vehicle for my needs and setting up the features in my new truck More

they worked with me to make sure they did whatever it took to get me out the door in a new scat pack charger. they showed great hospitality and treated me like family. Felipe was great 10/10 took to get me out the door in a new scat pack charger. they showed great hospitality and treated me like family. Felipe was great 10/10 More

Very pleasant experience buying a new truck and trading mine. Patrick was great. I highly recommend Patrick and the dealership. mine. Patrick was great. I highly recommend Patrick and the dealership. More

Very good , I loved ,they treat you very well ,they treat you very well ,they treat you very well, you very well ,they treat you very well, More

The worst buying experience . I bought a certified preowned with 5000 miles. They said the car was better than new because they had gone through thoroughly. The car had an un-repa I bought a certified preowned with 5000 miles. They said the car was better than new because they had gone through thoroughly. The car had an un-repaired recall that they had order the parts but never put a stop sale on the vehicle and sold it to me. I found out about the recall after I ran the vin. The recall stated that the wheel could un expectedly fall off and cause a crash .After the first day of owning the vehicle we noticed a thumping noise like something was broken in the suspension we called them and it was a holiday so they said their service was closed so we took it back the first chance we got and the they said the the sway bar need to be replaced. Also this vehicle is a 4xe jeep grand Cherokee and the battery would not charge it came up service electrical system. They told us the charger that came with the vehicle was an aftermarket charger which was causing the problem. So much for them checking the vehicle to make it certified pre owned. I bought another vehicle through them about four year ago and had no problems so I came back which is an hour away from my home. I’m sorry I did. I even have taken my jeeps there to get serviced. All the sale manger could say is sorry you had this experience and I glad that you didn’t get hurt ( by the car crashing unexpectedly due to recall) More

I did get the vehicle. Also I’m being bill a car payment from the finance company for a car I don’t have. But have someone contact ASAP 8139552846 Also I’m being bill a car payment from the finance company for a car I don’t have. But have someone contact ASAP 8139552846 More

Esteban was great and the best sells man along with patrick he was good too patrick he was good too More

My experience at Jerry elm was great, didn’t waste my time, had an amazing experience. time, had an amazing experience. More