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Jerry Seiner Chevrolet Cadillac
Salt Lake City, UT
85 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 85 reviews
December 15, 2023
Wednesday I checked in for a tire rotation, oil change, nail in 1 tire and for the third time a front airbag safety recall. Waited 2 hours for them to tell me they can't do the airbag. Took them 2 more ho nail in 1 tire and for the third time a front airbag safety recall. Waited 2 hours for them to tell me they can't do the airbag. Took them 2 more hours to do the rotation and the oil change and they forgot to repair the tire. A bunch of losers. I'll never go there again. Paul Hamric More
by Unhappy
Employees Worked With
Don't know
August 31, 2023
I HIGHLY recommend that you do not purchase a vehicle from Jerry Seiner Cadillac. I recently purchased a 2023 Cadillac Escalade and have had non stop issues such as defects in the paint, scratches from t from Jerry Seiner Cadillac. I recently purchased a 2023 Cadillac Escalade and have had non stop issues such as defects in the paint, scratches from their service department, and a check engine light. I understand that with a new car, things will happen and that's why I purchased a warranty but the experience of trying to correct these items with the dealership has been extremely frustrating. On multiple occasions I've had to take time off work and spend hours at the dealership to get help in which they treated me and my wife like we were crazy for wanting these items fixed or after talking on several occasions, always acted like it was the first time we've mentioned these things. This morning their service manager was supposed to pick up our car at 9 to bring in for repairs, he wasn't going to show until 10. We've also received service appointments for things that we didn't even schedule. It's getting extremely frustrating to work with this dealership. It's hard to believe that we paid 100k for a car and have had nothing but issues with the car and the dealership. The lack of care and professionalism is unacceptable, especially for the market they are in with selling high cost vehicles. Please, do your research elsewhere and do not work with them. More
by loganc
Employees Worked With
Jason
July 08, 2023
A sign of a good dealership is how they respond when when they do something wrong. No dealership is perfect and they will have employees who cause problems. In my case, the salesperson, Minnie, was fant they do something wrong. No dealership is perfect and they will have employees who cause problems. In my case, the salesperson, Minnie, was fantastic. But the paperwork processor was not. I was wrongly upsold nearly useless gap insurance and told it was "on us". The sales team reached out to me, checked the recorded session, confirmed I was not correctly informed that the gap insurance had a price, and mailed me a check for the gap insurance price I paid. Past that, minny routinely worked with me to ensure everything else worked out from start to finish. More
by Brad Peterson
Employees Worked With
Minerva Daum, Holley Anderson
March 16, 2023
Everyone was very friendly. I enjoyed the fact there was a diner there. I would totally tell family and friends about this dealership I enjoyed the fact there was a diner there. I would totally tell family and friends about this dealership More
by nativebabydoll_35
Employees Worked With
Minnie worked so well with us!
December 08, 2022
Miguel Arciga contacted me about a new truck. He met me a was so kind a considerate. No pressure. I love my new truck. He was very good at listening and helping me make the decision to buy that t He met me a was so kind a considerate. No pressure. I love my new truck. He was very good at listening and helping me make the decision to buy that truck. Kayla Tolson took over for Miguel and took me over the finish line showing me all the bells and whistles of my new truck. Great help and very knowledgeable. Thanks Kayla. Grant Carstens finished with all the paperwork and signing. Great guy. Very thoughtful and thorough. Made purchase very easy and seamless. Thanks Overall. Very good experience buying this truck. Thanks team. More
by Fullmer
Employees Worked With
Miguel Arciga, Kayla Tolson, Grant Carstens, Bret Ingram, Holley Anderson
October 25, 2022
When I checked in for my oil change they asked if I was going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and ch going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and checked with the mechanic and about 20 minutes later they finally pulled my truck out. When I opened the door to my truck the automatic steps would not come out. So I had to get the tech to come out and fix the problem he caused. When I pulled away I got a notification on my dashboard that the engine air filter need to be replaced. They should have noticed that it needed to be replaced when they did their inspection. I did not go back to the dealership and just decided I would replace it myself. Not happy with their slow and incomplete service. More
by bowlr2
Employees Worked With
Mechanic/tech, Bret Ingram, Holley Anderson
August 29, 2022
Took more than 8 hours to perform oil change and tire rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service More
by Romeo
Employees Worked With
Nick
