Jerry Seiner Chevrolet Cadillac

I HIGHLY recommend that you do not purchase a vehicle from Jerry Seiner Cadillac. I recently purchased a 2023 Cadillac Escalade and have had non stop issues such as defects in the paint, scratches from t from Jerry Seiner Cadillac. I recently purchased a 2023 Cadillac Escalade and have had non stop issues such as defects in the paint, scratches from their service department, and a check engine light. I understand that with a new car, things will happen and that's why I purchased a warranty but the experience of trying to correct these items with the dealership has been extremely frustrating. On multiple occasions I've had to take time off work and spend hours at the dealership to get help in which they treated me and my wife like we were crazy for wanting these items fixed or after talking on several occasions, always acted like it was the first time we've mentioned these things. This morning their service manager was supposed to pick up our car at 9 to bring in for repairs, he wasn't going to show until 10. We've also received service appointments for things that we didn't even schedule. It's getting extremely frustrating to work with this dealership. It's hard to believe that we paid 100k for a car and have had nothing but issues with the car and the dealership. The lack of care and professionalism is unacceptable, especially for the market they are in with selling high cost vehicles. Please, do your research elsewhere and do not work with them. More

When I checked in for my oil change they asked if I was going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and ch going to wait. I told them I was. 2 hours later I had not heard from anyone and went in and asked how much longer. The guy at the desk went and checked with the mechanic and about 20 minutes later they finally pulled my truck out. When I opened the door to my truck the automatic steps would not come out. So I had to get the tech to come out and fix the problem he caused. When I pulled away I got a notification on my dashboard that the engine air filter need to be replaced. They should have noticed that it needed to be replaced when they did their inspection. I did not go back to the dealership and just decided I would replace it myself. Not happy with their slow and incomplete service. More

Took more than 8 hours to perform oil change and tire rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service rotation, never had happened before; Didn’t get my multipoint inspection neither printed in paper or by video link Poor customer service More

Purchased a 2018 Ford Fusion at their location at 500 W in Salt Lake City. Or previous car was trashed by a drunk driver and we received significant injuries. The staff was very helpful and friendly as we in Salt Lake City. Or previous car was trashed by a drunk driver and we received significant injuries. The staff was very helpful and friendly as we were negotiating for the Ford. That is until AFTER the sale. Then we found the following; 1 - I had a couple of simple questions and texted the salesman about them. No answer to any texts after the sale. I even commented to him about that. No response. 2 - I paid cash and they "gave their word" that they were not going to pull a credit report. They did. Don't really care much - my credit rating is very high. Was bothered, however, that they did something they promised ( more than once actually) not to do. 3 - As I was signing papers, the salesman indicated that the car was being "washed and the fuel filled". I took his word for that only to notice a day or two later that they had not filled the fuel tank after all. 4 - The touch screen in the Ford was not working well at all. Extremely slow. Tap on the screen for something desired and it would take an easy 30 seconds before it would respond. Easy fix - press two buttons at once to reset and presto, problem solved. I understand this is a Chevrolet dealer and they might not want to help Ford look good, but really? If I sell something to someone I will do all within my power to put it in the best shape possible. Apparently not Jerry Seiner Chevrolet. At least not for a competing brand. If you are buying a Chevrolet, then maybe Seiner would be a good place to go. Maybe. If you are buying a competing brand used vehicle, you may want to look somewhere else More