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Jerry Seiner Chevrolet Cadillac
Salt Lake City, UT
83 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 83 reviews
October 08, 2024
I took my truck in for an oil change and tire rotation. I was quoted "around $100" for the service. They did not give me a written quote. My bill came to $138.01 and I questioned why the bill was more than I was quoted "around $100" for the service. They did not give me a written quote. My bill came to $138.01 and I questioned why the bill was more than around $100 and the young lady at the checkout said that my truck took 8 quarts of oil instead of six. That did not account for the $38 difference, but I let it go. A couple days later I got my credit card statement and saw I was charged $142.15, so I called the service advisor, Violet Silver. She said that I was charged the additional $4.14 because they have a 3% charge for credit card payments. I would have been fine with that, but I was not told about the charge, nor did I receive or was I offered a receipt for my credit card charge. When I suggested that they should have offered a receipt and told me about the additional charge, Violet got snarky and said that there were signs at the checkout indicating the additional charge and if I didn't read it, they can't do anything about it. The customer service at Jerry Seiner's Service department has much to be desired. More
by gecclesbusiness
Employees Worked With
Violet Silver
September 22, 2024
I love working with Mary and all the employees. I did not like the dealer or industry culture of trying have a long closing experience to include extra add ons to the financing . I might consider I did not like the dealer or industry culture of trying have a long closing experience to include extra add ons to the financing . I might consider but a car here again only if I can pay cash with trade in. I don’t agree with sitting in the closing office for one sales pitch after another. The employees are great but the practice of hard sales pitches for extras will not work with me in the future. I had the same experience with Mercedes— I am a busy person and a ten minute closing period makes more sense- I love the staff-I will never use the dealer to get financing ever again. More
by garyf
Employees Worked With
Mary and the closer
July 26, 2024
Worst experience I have ever had purchasing a new car. We were told it would take about 5 days to get our car here, it took 3 weeks to get the car from their Arizona office to the Utah location, we were l We were told it would take about 5 days to get our car here, it took 3 weeks to get the car from their Arizona office to the Utah location, we were lied to so many times, first it was the hauler broke down, then it was the driver fell off the hauler, who knows what the truth was. It took me emailing the owner to get anyone to care that were being stung along. When we went in to sign on the car it was fine, nothing out of the ordinary. We had to pick up another temporary this week which was expected but we were told to come anytime after 5pm, we got there at 5pm and the employee was not there and no one seemed to know where our permit was, after nearly 40 minutes of waiting around whomever finally showed up to work. The entire experience was beyond frustrating and we will never purchase another car from Seiner again. More
by Neveragain
Employees Worked With
Holley Anderson
July 15, 2024
Ryan M, the sales manager went above and beyond to locate the truck I wanted. Larry in Finance found me the best interest rate I've seen in recent memory. Zaida was my salesperson. She was very patient while the truck I wanted. Larry in Finance found me the best interest rate I've seen in recent memory. Zaida was my salesperson. She was very patient while showing me Apps I didn't even know it had, and how to access them. A truly great experience! More
by Biggus D
Employees Worked With
Jason Rowland, Ryan Mckinnon, Larry Nguyen, Zaida Meza, Holley Anderson
June 16, 2024
Very happy with work, service advisor needs to be more attentive to customer. He didn’t call back with any info on vehicle. I had to keep calling service department and then still never got a call back. attentive to customer. He didn’t call back with any info on vehicle. I had to keep calling service department and then still never got a call back. More
by renatookialda
Employees Worked With
Dan Long
March 28, 2024
Dan and the service crew did a great job taking care of our truck for us. We always appreciate how well they take care of us and our vehicle. Dan is always so nice and caring and gives updates when he can our truck for us. We always appreciate how well they take care of us and our vehicle. Dan is always so nice and caring and gives updates when he can as to how far along in the service process our vehicle is. Thank you so much Dan and service crew!! We would also like to say that the ladies in the Cafe are always so sweet and amazing. They always go above and beyond trying to find something for our girls to munch on besides French fries and take time to ask questions about their intolerance and allergies. Thank you so much! More
by Willanddakota
Employees Worked With
Dan, service crew, and Cafe ladies
March 23, 2024
I enjoy having Dan take care of my needs every time I need repairs!!! He is great, sufficient and you can always see the dedication he has for his job! I will never go anywhere else I am very dedicated t need repairs!!! He is great, sufficient and you can always see the dedication he has for his job! I will never go anywhere else I am very dedicated to everyone at this Dealership More
by brandisugia
Employees Worked With
Angela Provost
December 15, 2023
Wednesday I checked in for a tire rotation, oil change, nail in 1 tire and for the third time a front airbag safety recall. Waited 2 hours for them to tell me they can't do the airbag. Took them 2 more ho nail in 1 tire and for the third time a front airbag safety recall. Waited 2 hours for them to tell me they can't do the airbag. Took them 2 more hours to do the rotation and the oil change and they forgot to repair the tire. A bunch of losers. I'll never go there again. Paul Hamric More
by Unhappy
Employees Worked With
Don't know
