Jerry Seiner Buick GMC Vegas - Service Center

If you can, avoid getting a vehicle from Jerry Seiner Mazda/Buick GMC. We first brought my car(Mazda cx-90) in because our EV battery was over heating to the point where my floor boards were hot, uncom Mazda/Buick GMC. We first brought my car(Mazda cx-90) in because our EV battery was over heating to the point where my floor boards were hot, uncomfortably hot. Like i wasn’t comfortable letting my son get out on his own because i didn’t want him to potentially burn his feet. It would also overheat on road trips to the point where the fuel tank was boiling and would not allow fuel refilling due to excess pressure in gas tank from EV battery overheating. It gave a notice on the dash that said take to dealer unable to refuel. Also it makes a grinding noise when going from 1st to 2nd gear(which they say is normal) for 1. No it’s not. Your car should not grind when shifting gears. But they have other cars that do it, so it makes it normal. For 2. It didn’t do that when i bought it, otherwise i wouldn’t have bought it. Well we didn’t have proof of the EV battery overheating and they couldn’t recreate it so we got the car back. My husband Mike wasn’t happy, so he left a bad review. They called us and told us if we changed our review they would help us with a buy back next time we brought it in(because we asked for one being uncomfortable with the EV battery overheating). So we gather evidence of it overheating, only this time it is also overheating while being plugged in, in our garage. The outside of the car and inside were over 130 degrees. WHILE BEING PARKED AND PLUGGED IN. We also had about 4 other problems arise with the vehicle. One being the A/C /heater. If you have it on low and turn it up one degree heat comes out. There is no in between temperatures. We were told that it’s normal due to the ambient temperature outside? Which makes no sense to me, it’s cold out. So we dropped it off again in the beginning of January. They had my car for over 5 weeks. They called Mike and told him to come in and they were going to help him get out of the car and into a GMC. I didn’t love it, but whatever we had to do to get rid of this car because i feel unsafe driving it. So they pick one out. Go to run numbers and Mike questions why the payment is so high. They said we would have to take the upside down from our lemon Mazda and roll it over to the new vehicle which made our payment about $500 more a month if we hadn’t caught them trying to slide that in without telling him and asking for another $5,000 down as well. We obviously didn’t take that “help”. They then give the green light to give us our car back. We get it back, not one issue we presented was fixed because they “couldn’t recreate” problems that happen almost everytime we drive. And we drove it off the lot, once problem happened right away. And within 48 hours of having the car back almost everything we complained about has happened again. So we will be gathering more evidence of the problems we have with the vehicle and going back one more time and hopefully with the amount of times it’s been in and the evidence we have we can Lemon it. But besides the point, avoid working with them, they do not help with your problems and push things off as normal if another car does it. And i am not the only person i know that struggles with this dealership. And no i will not be removing this post like we removed our bad review the first time More

Historically good service, but this last time was an exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These addit exception. Was quoted a final price for a repair, approved the repair, and then was charged additional amounts after the repair was done. These additional charges were NOT disclosed prior to approval of the repair. Furthermore, numerous attempts to contact the service advisor, service manager and general manager were unsuccessful, and voicemails not returned. Highly disappointed with this type of "bait and switch" tactic. More

I purchased a new GMC 3500 HD from Jerry Seiner GMC Las Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I recei Vegas, and for the past year and a half, I’ve taken the truck to Jerry Seiner GMC Bountiful here in Utah for all its service needs. Recently, I received a recall notice from General Motors regarding the tailgate switch and took the truck to the Bountiful dealership to have it addressed. After replacing the recalled part, the service team informed me of something shocking: the tailgate had internal damage, and someone had used zip ties and super glue to hold it together. They explained that the damage was still present and could cause the tailgate to open on its own, even after the recall repair. My truck has never been in an accident or damaged, so I contacted both the Las Vegas dealership, where I purchased the truck, and the Bountiful dealership, where it’s been serviced. Unfortunately, neither location was willing to take responsibility for the issue. Instead, I was told to call GMC directly. It’s incredibly disappointing. This truck cost nearly $100,000, and I trusted Jerry Seiner GMC with both the sale and ongoing maintenance. To find out there’s a significant issue with the tailgate—and then be told it’s my responsibility to deal with—is beyond frustrating. I expected better accountability and customer service from a dealership group I’ve spent so much money with. It feels like once they’ve made the sale, they’re no longer invested in taking care of their customers. Sadly, I can’t recommend Jerry Seiner GMC to anyone based on my experience More

Absolutely exceptional customer service as always, Steven Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courte Mendiola our service advisor is always a pleasure to work with! Larry Tinnin the Service manager is fantastic the staff Is always friendly and courteous we purchase new Denali pickups here every few years and will proudly recommend and continue our tradition in the future! Thank you for your hard work and always making the best attempt to make things right! More

Made an appointment for installation of blacked out emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an emblem and when I got there Steve Mendiola told me that his guys wont get to my installation until Monday. I told Steve, that's 4 days and I made an appointment early so I could get a time slot for this install, but Steve didn't care. I will never come back here for service or anything else and I would recommend you do the same. More

Service dept. needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back needs help in communicating/updating repairs. To answer where a part is coming from with “I dunno” doesn’t sit well with customers. To not call back when expected does not sit well either. I expected better product support. More

Took my car in on Monday, January 29, 2024 for a factory recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC Terrain in the line for the "point inspection." I told him, I didn't want all of that, I just wanted the factory recall work checked. I was not happy!! Tony said I would have to wait 2 hours. An hour later, after receiving my car back, and before I left, I checked their work. The air filter under the hood was kicked up on an angle and four screws were missing completely! I was VERY upset. I asked if the car could be put on the lift to check for a small crack in the Chassis line protection. When they got it up in the air, Stefan the service manager, asked me to come into the bay area and look with him. At which time, Stefan took his fist and shoved it into the crack. It made a hole the size of an apple. He then told me to "put duct tape on the hole. That would be good enough." I was once again NOT happy!!! I spoke with Steven L. regarding the whole incident with Stefan and the damage HE DID to my car, as well as the screws that were missing for the air filter. Steven L offered to compensate me with a 0/20 oil change. I would need to come back another day to have the Chassis protector cover looked at, ordered and fixed. My wife and I also spoke with Larry Tinnin, the service and part director, regarding the situation and how dissatisfied we were and asked what could be done about this situation. When Larry walked over to his service desk to make notes, Stefan came out of his office. Unfortunately, a verbal confrontation ensued between Stefan, Larry and my wife and I. Stefan insisted that I say he did not put his fist through the protector and damage my car. I did NOT agree or say anything of that nature. On the contrary, I stood my ground and told Stefan YES you did do the damage with your fist!! Larry told us he would look into getting the protector fixed, but he would have to speak with his boss (Stefan). This is strange as in a previous visit, Larry told us HE was the boss. WHICH IS IT?? Larry asked us to leave and someone would contact us later to let us know about the part. I received a call from Steven L. later that same day saying to NOT ever come back there again. They would NOT take responsibility for Stefan's actions and they would NOT replace the Chassis protector part. DON"T EVER TAKE YOUR CAR TO SEINER!! If I could give YOU, Seiner, a LOWER than POOR score I would!!!!!!! More

I would recommend getting a second opinion if there is anything going on with your car. My car started burning oil at 80,000 miles which is not considered high mileage. I was told to come every week to ha anything going on with your car. My car started burning oil at 80,000 miles which is not considered high mileage. I was told to come every week to have my oil check to see if it needed additional oil put in. I did this for 40,000 miles. When the car had oil changed they put in MOA additive which wasn’t even approved by GM to do. It was put in based on someone’s opinion which I was not aware of. I found this out after my engine light came on and a piston was shot. They were willing to replace my engine at a cost of $14,000. The car still had a car note on it as it was 3 years old. I talked with the main GM corporate office and it was a joke. They would do nothing to assist in getting me into another car or assisting with the cost of the engine replacement. This car was only serviced at Jerry Seiner Buick GMC in Las Vegas on Centennial. The GM of this store offered me $2500 toward a new vehicle which was what GM was offering anyone who bought a new car. The GM nor the dealership did nothing to help resolve a situation that could have been prevented if they serviced the car properly. The dealership even had the nerve to charge me the diagnosis fee to tell me the engine needed to be replaced. If they wanted to keep a customer happy the diagnosis fee should have been waived. The gentleman there did offer me a 10 year old vehicle that had the odometer messed with and no warranty or I could have a stolen car with damage for several thousand dollars. SERIOUSLY! I would not recommend this dealership to anyone for they do not help a customer when they caused the problem. More

Not personable, Poor communication skills, Outrageously Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. More

The service department at Jerry Seiner is very unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to ho unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to honor. The service technician flat out told us, “It’s not our problem, I don’t need to help you. Call Honda for help.” I couldn’t believe what I was hearing and asked for his name. He refused to give his name and refused to give the phone to a manager. I called back and spoke to a sales manager to find out the guys name was Tony. I will never buy any cars from there ever again or contact them for any services. Horrible service worker that was unbelievably rude and lazy. He did not want to call the insurance to find out if we can bring the car there, he said, “It’s not his job.” They sell the warranty but do not want to do the claims. Beware if you plan on going there. If you read reviews most of them are negative towards the service department. More