Jeremy Franklin Mitsubishi of Kansas City - Service Center

Jeremy Franklin Mitsubishi of Kansas City responded

Jeffryld, thank you so much for your high rating! Thank you so much for your kind words and for highlighting our online check-in and service appointment reminders via text. We're thrilled to hear that you found our service to be great and our processes convenient. Our goal is always to make your experience as seamless and hassle-free as possible, ensuring that every interaction with us adds value to your day. Your feedback is incredibly important to us, and it's feedback like yours that helps us to continually improve and refine our services to better meet the needs of our customers. If there's anything more we can do to assist you or enhance your experience further, please do not hesitate to let us know. We look forward to serving you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Abdullah. am, thanks for your praise and kind comments about our team and for taking the time to share your positive experience with us! We're thrilled to hear that you're happy with our services and that you would recommend us to others. Our team works hard to provide the best service possible, and it's incredibly rewarding to know that our efforts are making a difference. If there's anything more we can do for you in the future, please don't hesitate to let us know. We look forward to serving you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Tyus2000, it is disappointing for us to hear that your experience was anything less than great. I'm sorry to hear that you're feeling frustrated with our services. It's our priority to meet your needs and expectations, and it seems we've fallen short. We'd like the opportunity to discuss this with you. Please reach out to us at (816) 256-8745 at your earliest convenience to discuss how we can turn your experience into a positive one.

Jeremy Franklin Mitsubishi of Kansas City responded

3kgarity, thank you so much for the positive review! We're glad to hear that we could accommodate you even with the last-minute changes, and we're happy that you appreciated the updates we provided. Your satisfaction is very important to us, and we aim to make your experience as smooth and positive as possible, every step of the way. Thank you for your feedback regarding our WiFi; we understand how important connectivity is, and we'll look into improving our WiFi services to ensure a better experience for all our clients in the future. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. We appreciate your recommendation and look forward to serving you again!

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you so much for your kind words and positive feedback. We're thrilled to hear that you found our team to be friendly, and helpful and that you received very good service upon your visit. Providing a welcoming atmosphere and ensuring our clients feel supported throughout their experience with us is paramount. Your satisfaction is our top priority, and it's great to know we've met your expectations. If there's anything more we can do to assist you or enhance your experience further, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Jenkinscarl1234, we are glad we could help! Thank you so much for your enthusiastic feedback! We're thrilled to hear that you had a very good experience with our team. Providing professional, courteous customer service and treating our customers like family are pillars of our business philosophy. It's wonderful to know that we were able to make you feel welcomed and valued and that all your questions were answered to your satisfaction. Your appreciation means the world to us and motivates us to continue delivering the high standard of service you experienced. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help and look forward to the opportunity to serve you again. Thanks again for choosing us and for your kind words. Your trust and satisfaction are what we strive for every day!

Jeremy Franklin Mitsubishi of Kansas City responded

Ftmas3, we're glad to hear you enjoyed your visit. Thank you so much for sharing your positive experience with us! We're delighted to hear that you found our service convenient, fast, and friendly. Our team strives to ensure all our customers can enjoy a smooth and efficient process, especially when time is of the essence. It's great to know we were able to accommodate your needs on short notice. Your satisfaction is our top priority, and we look forward to serving you again in the future. Should you require any more assistance or have any questions, please don't hesitate to reach out. Thank you for choosing us, and we hope to see you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Elizabeth, We are absolutely thrilled to hear about your positive experience with our team! Knowing that our staff was able to meet all your needs and provide you with the help you required fills us with immense pride. Our goal is always to offer the highest level of service and support, ensuring that every interaction with us leaves our customers feeling taken care of and valued. Having you as a customer for life is the greatest compliment and achievement for us. It reaffirms our commitment to maintaining the standards of service and excellence that you experienced. We look forward to continuing to serve you in the future, whether it's for routine matters or something more significant. Thank you for choosing us and for placing your trust in our team. We do not take this lightly and are here to support you whenever you need us. Welcome to our family, and here's to many more years of serving you!

Jeremy Franklin Mitsubishi of Kansas City responded

Jacqueksnavely, thank you for the high star rating! We're delighted to hear about your satisfaction with our services and truly appreciate your kind words. Ensuring that everything is done right the first time is a cornerstone of our commitment to excellence. Hearing that you hold us in high regard and are willing to recommend us to your friends and family is the highest compliment we could receive. Thank you for placing your trust in us and for taking the time to share your positive experience. We're looking forward to serving you, your friends, and your family in the future. If there's anything more we can do to assist you, please don't hesitate to reach out. Your recommendation means the world to us, and we're here to continue providing top-notch service whenever you need it. Thank you again for your support!

Jeremy Franklin Mitsubishi of Kansas City responded

We're truly sorry to hear about the confusion and frustration you experienced with the service for your vehicle. It sounds like there may have been a misunderstanding or miscommunication regarding the inspection and the issues you wanted to address, especially concerning the squeaking sound. We genuinely appreciate you bringing your car to us, and it's clear we missed the mark in providing the thorough and attentive service you expected and deserved. High mileage on a car indeed does not automatically explain or justify issues like a squeaking sound without a proper inspection. We understand how important trust and clear communication are when it comes to car maintenance. Please know we take your concerns seriously and are here to work with you to resolve this matter to your satisfaction. Let's discuss how we can make this right for you, Again, we apologize for any inconvenience this may have caused you.