Jeremy Franklin Mitsubishi of Kansas City - Service Center

Challenges with recall repair work I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first I recently took my 2006 Mitsubishi Lancer ES into Jeremy Franklin Mitsubishi for them to complete recall work on the passenger side airbag. The first trip to the dealership for the recall work went super smooth, everyone was courteous and professional, and I was quite satisfied. They were correct when they said it would take them 3 hours to work on it. They also mentioned another recall coming up that I would need to come back for in a week or two. I appreciated them letting me know! When I got back into my car and was driving home, I noticed that all my air vents were closed or pointing down, so I began opening them up. When I got to the passenger side air vent, I discovered it was not attached to the dashboard housing properly. The next morning, when I got in my car and turned on my lights, I noticed that my odometer light and the center console lights were not working. I contacted the dealership about both issues and they asked me to bring the car back, with the understanding that it would require another 2-3 hours for them to fix the lights and air vent, and take care of the new recall work. I was able to schedule the visit on a day that I didn't have to be at work until 1:00pm. Again, everyone was very professional and courteous, which I greatly appreciate. When I got my car back, I saw that the vent was fixed properly, but wasn't able to tell if the lights were fixed or not since the sun was shining. When I got to the parking garage at work after that, I checked the lights and found that they had not been fixed. Here is where things went sour for me. I called the dealership, letting them know that the lights were still not fixed. They asked when I could come back in, and this time I requested a courtesy car so I wouldn't have to wait. We scheduled the visit for this last Tuesday. I dropped the car off and drove the courtesy car to work. I got a phone call from the dealership later in the day saying they would not fix my lights because they had burned out, but were not broken. I asked if they were going to replace them for me as a part of the recall work, and I was told they would charge me. I asked how much: $10.00/bulb (two bulbs) + $100 for labor. I was shocked. I expressed my concern about having to pay for them to replace/repair the light bulbs. I feel that it was very coincidental that two light bulbs burned out AND my air vent was not properly reinstalled when they worked on the air bag. Anyway, the service employee, after some back and forth between us, decided to offer to have them do the work for free, but I would still need to pay for the bulbs. At this point, I was quite frustrated with having to keep bringing my car in for work that wasn't getting done, so I decided to give up and take my car to my regular mechanic. When I picked up my car after work and started it up, the SRS air bag light on my dash didn't go off like normal. I pulled it into the service bay and asked them to look at it. They had to cycle/reset the airbag sensors and then took the car out for a test drive. When I drove to work the next morning, my car did something it hadn't done in a long time - the doors automatically locked when I put the car in drive. When I went out to my car after work, and unlocked it using the fob, the horn chirped twice, which it never does. I am fairly certain they reconnected the alarm system in my car without asking me about it first. While they are a professional and courteous staff at the dealership, the quality of workmanship was frustrating to me. There were scuff marks on my windshield from the first recall work, and new scratches on the left dash board from the 2nd trip in. All told, I will not be coming back to Jeremy Franklin Mitsubishi in the future for any car repair work. More

No Customer Service Took my car '14 Mirage in to have 3 recalls addressed and decided to have the oil changed while they had it. It has about 75K miles and we already p Took my car '14 Mirage in to have 3 recalls addressed and decided to have the oil changed while they had it. It has about 75K miles and we already planned on putting break pads on it the following weekend and tires in about 7 weeks when it hits 80K miles. Before we picked it up the called wanting us to have them put breaks on it while it was in the shop and also put tires on it. Their estimate for breaks was at least 3 times what a friend would do it for (parts plus a nice dinner) and my working on his computer so we opted not to do breaks. And when I put tires on it at 40K miles, the were $200 more than the local tire shop, so I also said no. And when I went to pay for the oil change, I had to wait for the tech to correct the ticket. It only had one quart of oil on the ticket and they couldn't ring me up. When they "fixed" it they put 5 quarts of oil on the ticket. However, my car only holds 3.8 quarts and when I questioned this they proceeded to argue that it held 5 quarts until I refused to pay the ticket. Then they looked it up, and had to have the tech fix the ticket again. So paying for my oil change took an extra 20 minutes making me late to work. So it was an anoying excercise, but the recalls and oil change were taken care of and life is good. Until they started calling my 2 days later asking why times asking why we declined to have them address the additional service needs they recommended. One followup call would have been OK, but 3 in one day was a bit pushy and excessive. And then a week later she started getting robo-dialer calls inquiring if we were interested in having them do the recommended service items from our visit. At one point while she was listening to one robo-dialer message, another call beeped in during the call and it was another robo-dialer message. When she called the dealership to ask to be removed from the robo-dialer list they argued that they don't ever use robo-dialers and then hung up on her when she insisted to be removed from the calling list. Any business that acts this desperate for work is some place to avoid. I really should have know after the only other time I had my car in their service department and they filled my washer fluid tank with antifreeze. Which wouldn't have been that bad, except the tech didn't want to admit his mistake and decided he could just use the windshield washer to pump all the fluid out on the windshield and refill it and no one would notice. However, all that antifreeze on the windshield rand down and contaminated the fresh air intake and made the inside of the car smell like antifreeze. They apologized and cleaned everything and washed the car, but it smelled strongly of antifreeze for over a week and i just happened that I was leaving for a 600 mile drive the afternoon this happened. Never should have gone back, but it was the closest dealership to get the recalls fixed. Next time I'll go the extra distance to Olathe Mitsibushi. More