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Jeremy Franklin Mitsubishi of Kansas City

Kansas City, MO

Overview
Employees
Reviews
4.5
1,760 Reviews
Jeremy Franklin Mitsubishi, serving Kansas City, Independence, Lee's Summit, Olathe and Overland Park, is proud to be an automotive leader in our community. Jeremy Franklin Mitsubishi is committed to you, our customers, offering the widest selection of automobiles with the greatest ease of purchase. Jeremy Franklin has worked in the auto industry for more than a quarter of a century. While working his first job in sales in his family's car business, Jeremy was driven by an entrepreneurial spirit and struck out on his own at the age of 23 and started his own dealership. Jeremy Franklin states, "I founded my dealership on fundamental America values of integrity, fairness and excellent customer service. I pride myself on differentiating our business from all other dealerships in the Kansas City area. At our dealership, we rely on allegiance to those fundament principles, as well as devotion to our valued customers to sustain our reputation in the communities we serve." Jeremy Franklin Mitsubishi recognizes that along with housing, education, health care and nutrition, transportation is among the most significant factors in the family budget. Jeremy Franklin states, "I want every customer to feel like his or her vehicle transaction was handled professionally, fairly, and respectfully. I will take personal responsibility for the customer's experience. If ever, any customer feels there is something wrong with an offer we've made, a car we've sold, or the service we've provided, I ask that customer to please contact me directly and I will personally make it right." Jeremy Franklin can be contacted directly and confidentially by sending an e-mail to jfranklin@jeremyfranklin.com or by calling: 888.319.1505. At Jeremy Franklin Mitsubishi we pledge to operate this business in accordance with the highest standards of ethical conduct.
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6300 E 87th St

Kansas City, MO

64138

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Showing 1,760 reviews

September 20, 2026

Great people, very professional and down to earth. Answered my questions very timely. My go to dealership for my family in the future More

by WREAVESJR1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone was very professional
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Sep 23, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Wreavesjr1963, thank you so much for the outstanding review! We’re thrilled to hear that our team was professional, down-to-earth, and responsive to your questions. Earning your trust and becoming your go-to dealership for your family means a great deal to us. We truly appreciate your business and look forward to taking care of you and your family for many years to come!

September 19, 2026

Fast easy and very nice Fast easy and nice the people took really good care of me and finish really quickly More

by jasonledkins5
Recommend Dealer
Yes
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Sep 23, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Jasonledkins5, thank you for the great review! We’re happy to hear that your experience was fast, easy, and pleasant from start to finish. Our team works hard to care for every customer and make the process as smooth and efficient as possible. We truly appreciate your business and look forward to seeing you again!

September 18, 2026

Amazing and great customer service. Will be coming back with more customers and friends. Thank you More

by stephanieedward024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hardin JR.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Stephanieeward024, thank you so much for the amazing review! We truly appreciate your kind words and are thrilled to hear you had such a great experience with our team. Your willingness to recommend us to your friends and family means a lot to us. We look forward to welcoming you and your referrals back to Jeremy Franklin Automotive in the future. Thank you for your business and your trust!

September 17, 2026

They were able to replace the car I lost and made the process simple, even though I know it was complicated. More

by wgarmany73
Recommend Dealer
Yes
Employees Worked With
Adler
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Sep 25, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Wgarmany73, thank you so much for sharing your experience! We’re glad our team was able to help you replace your vehicle and make the process as simple and stress-free as possible. We understand that situations like this can be complicated, and we’re grateful you trusted us to help. We truly appreciate your business and wish you many happy miles in your new vehicle!

September 17, 2026

It was like any other car experience Long and draining That's about all I have to say More

by Ideliak
Recommend Dealer
Yes
Employees Worked With
Brandon brown
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Sep 25, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Ideliak, thank you for sharing your feedback. We’re sorry you felt the process was long and draining, but we do want to provide some context for our position. Purchasing and financing a vehicle involves several necessary steps, including reviewing vehicle options, completing paperwork, securing financing, and ensuring all documents are accurate before a deal can be finalized. While we always work to make the process as efficient as possible, we also do not want to rush through these important steps at the expense of accuracy or our customers’ best interests. We appreciate your business and take your feedback seriously. Our goal is always to provide a straightforward and professional experience while making sure every part of the transaction is handled properly.

September 16, 2026

I can't complain. Communication was great and they really took care of me. Thank you More

by hawkinsk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Anonye
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Hawkinski, thank you for taking the time to share your experience! We're glad to hear that our communication was great and that our team took good care of you. Customer service is extremely important to us, and we appreciate the opportunity to earn your business. Thank you for choosing Jeremy Franklin Automotive, and we look forward to helping you again in the future!

September 12, 2026

They were very timely and couristy Friendly and took time to explain the shop receipt and what had been completed More

by sherealwallace
Recommend Dealer
Yes
Employees Worked With
Very well
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Sep 19, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Shereal Wallace, thank you for sharing your experience! We’re glad to hear our team was timely, courteous, and friendly throughout your visit. We believe it’s important to clearly explain the work completed and make sure our customers understand their service receipt and what we did to their vehicle. We truly appreciate your business and your kind words. Thank you for choosing Jeremy Franklin Automotive! We look forward to taking care of you again.

September 10, 2026

Fast and easy Fast and easy service and Cal is easy to talk to making it simple interactions More

by Kalvinloyd2006
Recommend Dealer
Yes
Employees Worked With
Cal
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Sep 19, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kalvinloyd2006, thank you for the great review! We’re glad your service experience was fast, easy, and courteous. We especially appreciate you recognizing Cal for being approachable and making the process simple and stress-free. We truly value your business and appreciate you choosing Jeremy Franklin Automotive. We look forward to taking care of you again!

September 08, 2026

Lied about tires and alignment. “Gave” me a warranty that’s useless. Did not have all of the paperwork to title the vehicle. 0/10 do not recommend. More

by MULLER.KAREN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Espinosa
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Karen Muller, we’re disappointed by this review because several statements don't accurately reflect the situation. First, we strongly disagree with the accusation that we “lied” about the tires or alignment. We do not intentionally misrepresent the condition of our vehicles, and we inspected and represented the vehicle based on its condition at the time of sale. If the concern were the alignment, we would be happy to inspect and address any mechanical issue. We also want to address the tire warranty specifically. The warranty does not cover tire replacement resulting from normal wear and tear. That is a standard limitation of tire coverage, and the dealership can't change it afterward. Tires are a maintenance item, and normal tread wear does not constitute a warrantable failure. Providing a warranty does not mean that every repair or maintenance item is automatically covered. The coverage is subject to the written terms and exclusions of the warranty provided at the time of purchase. Calling the warranty “useless” simply because it does not cover normal tire wear is misleading. The warranty is designed to cover qualifying mechanical and component failures, as outlined in the contract. We understand customers want their title process completed as quickly as possible. Title work can require additional documentation and processing through the appropriate state agencies, and our dealership works to complete those requirements as quickly as possible. We stand behind our inspection process, our written warranty terms, and our business practices. We are always willing to investigate a legitimate mechanical concern. Still, we cannot accept the characterization that our dealership “lied” simply because a normal-wear item such as tires is not covered under the warranty. We encourage customers to review the warranty terms and documentation before assuming what is or is not covered. We are happy to discuss the specific concerns with you directly and review the facts.

September 05, 2026

Only issue I had was they were not able to reset the oil change message. Told me I had to download the app and reset it myself I googled how to reset and did it myself More

by KSLINDA
Recommend Dealer
Yes
Print
Sep 13, 2026 -

Jeremy Franklin Mitsubishi of Kansas City responded

Kslinda, thank you for sharing your feedback, and we sincerely apologize for the inconvenience regarding the oil change reminder. You shouldn't have had to spend extra time looking up instructions and resetting the message yourself after your service was completed. While the reminder is an electronic maintenance notification and the reset procedure can vary by vehicle, we understand that our team should have assisted you with this before you left. Thank you for bringing this to our attention. We'll use it to improve our service process and communication with our customers. We’re glad you were able to reset the reminder, and we truly appreciate your business. We apologize again for the inconvenience and hope to provide you with a smoother experience next time.

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