Jensen's LeMars Ford - Service Center

I make a appointment to service my wife’s Escape when it needs it. They get it in right away and get it serviced fast. In less than a hour I am out the door. I can not even make it in and out the door at needs it. They get it in right away and get it serviced fast. In less than a hour I am out the door. I can not even make it in and out the door at the big chain store down the street in an hour. I am very happy with Jensen's LeMars Ford.. More

The dealership is friendly and good at taking care of there customers !! They are good at getting what the customer needs or wants! They keep everything we kept up! there customers !! They are good at getting what the customer needs or wants! They keep everything we kept up! More

Full Knowledge and Customer concern regarding repairs On my first visit I notice the customer appreciation from all staff members and trust the Service staff at this dealership. This dealership is top of On my first visit I notice the customer appreciation from all staff members and trust the Service staff at this dealership. This dealership is top of the ladder. More

I’m pleased with LeMars Ford service because I feel they can be trusted to do quality work. In this day of high technology the average person can not do their own maintenance work. Our trust must be with th can be trusted to do quality work. In this day of high technology the average person can not do their own maintenance work. Our trust must be with them. Also their employees make you feel good about being there. Our feelings and opinions are worth listening to. More

No problem Had to change appointment time, no problem, very accommodating. Will continue to have car serviced there. Waiting room very clean, made it easy to wai Had to change appointment time, no problem, very accommodating. Will continue to have car serviced there. Waiting room very clean, made it easy to wait. More

Everything went very well . Getting an appointment was easy and in reasonable amount of time .All the staff were easy to talk to. experience there was very good . Will go there a Getting an appointment was easy and in reasonable amount of time .All the staff were easy to talk to. experience there was very good . Will go there again . More

got truck serviced and ask if they would check battery and one running board was slow ! they checked battery and lubed the running board and told me results of test and ask if they would check battery and one running board was slow ! they checked battery and lubed the running board and told me results of test everything is great!!! More

oil change and tire rotation All went fine with the oil change and tire rotation. The body shop worked on a warrantee issue with paint bubbled on the hood accouple weeks back. All went fine with the oil change and tire rotation. The body shop worked on a warrantee issue with paint bubbled on the hood accouple weeks back. A new replacement hood was ordered, painted and installed. The paint job looked great but is a shade lighter than the original color. It was not scuffed and buffed. I think that should have been done. According to the service person and warrantee person, Ford does not blend the paint color from the hood into the fenders and such under the warrantee. it would be done at my cost. This was a Ford problem to begin with not mine. I am frustrated with this policy. I am concerned when the time comes to trade it off, the color difference will make a difference in the trade in moneywise. I have bought Ford Explorers since 1994. I am disappointed that the company does not want their products to be quality looking when warrantee problems are supposedly covering factory defaults. More

Website Recently I received an email to schedule some maintenance on my car, so I went to the website and looked at the price of an oil change and what days i Recently I received an email to schedule some maintenance on my car, so I went to the website and looked at the price of an oil change and what days it was available. I picked a time on Saturday morning which works well since I live in town where the dealership is but work in another city 30 miles away. The price for a synthetic blend oil change was listed as $39.95. The next day I got a call saying that time wasn’t available, but when I scheduled my appointment I was the only appointment showing. So we scheduled for the next Saturday which put me on a tight schedule. Then after they did the job the bill was about $6 higher. I wasn’t paying attention but noticed it when I got home. Too tight a schedule to hassle with going back or calling. Now as for the scheduling and prices, it appears that the service department computer isn’t tied in with the website. Either tie them together so customers don’t have to change an appointment and ensure the website price is what we’ll get or don’t offer online services. More

Great service!! Great service was done as promised and done right and trust them to work on my Fords I have two and they have worked on both with no problems ! Great service was done as promised and done right and trust them to work on my Fords I have two and they have worked on both with no problems ! More