Jensen's LeMars Ford
LeMars, IA
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Bought a used Escape to find out that there were 2 recalls prior to purchase. I returned to the dealership to ask why they sold a car before performing the recalls, I was told that they have been busy recalls prior to purchase. I returned to the dealership to ask why they sold a car before performing the recalls, I was told that they have been busy. If I didn't catch it, they wouldn't have been done. I will NEVER buy another vehicle from them again! More
I am not able to count how many vehicles I have purchased from Jensen, but the group at LeMars Ford is the best. This is the first time I ordered one direct from Ford and they walked me through the entire pr from Jensen, but the group at LeMars Ford is the best. This is the first time I ordered one direct from Ford and they walked me through the entire process. Jay makes buying a vehicle so easy, and he is there to answer any questions and give you the best price on your trade. I will be back in two years for another one. More
Recently scheduled the 1st oil change and tire rotation on my 2022 Jeep Grand Cherokee which had 9000 miles at the time. My wife brought it in because I was out of town. They told her they had us down for on my 2022 Jeep Grand Cherokee which had 9000 miles at the time. My wife brought it in because I was out of town. They told her they had us down for an oil change. When she reminded them we also wanted a tire rotation, they said it was a new car and not necessary. My wife said we wanted it done. They told her “I’ll put a question mark down and the mechanic will do it if he thinks it’s needed.”!!! I’m sorry but I get to decide what is done to MY vehicle. Not the mechanic. Guess what? They DIDNT DO THE TIRE ROTATION!!! Even though we asked no less than 4 times we wanted it done. Beyond that, they took over an hour longer than they said it would, the mechanic got grease on my leather interior, AND the service person commented how much he loved the massage feature, so apparently he thought it was ok to go into MY vehicle and play around?!?! Will NEVER go here for service again even though they are in Le Mars where I live. Will gladly drive the 1.5 to Sioux Falls to avoid this nonsense. More