Jennings Chevrolet - Service Center

Service Dept Sucks !! I took my 2011 Impala for service because the ABS & traction control would activate upon making a left turn. Ray in service guaranteed me that my car I took my 2011 Impala for service because the ABS & traction control would activate upon making a left turn. Ray in service guaranteed me that my car would be fixed with his recommendations, I trusted Jennings & agreed to pay over $ 400 for the repair. Upon picking up my car, I did not even make it off the lot when the noise came back instantly ! I went back & asked Ray from service if he even test drove the car ! HE suggested I leave the car for further checking, fine , I did . He then calls me & said they put electric grease on the wheel bearing plugs & it would be fixed. Well ...it didn't . When I called back , he suggested replacing both front wheel bearings. So I asked ...'why didn't you tell me that in the first place ? ' . When I dropped off the car originally , I specifically asked him ' will this repair you are suggesting fix my car ? ' He said without a doubt 'YES' . So I trusted him. Bad idea !! I am out more than $ 400 & my car is the exact same as when I brought it in . I am sharing my experience with as many people as I possibly could because Jennings Chevrolet & Ray the unknowledgable service kid ripped me off !!! My next step is Yelp & then BBB. More

Outstanding Customer Service and Price Recently lost the transmission in our car. We received the best recommendation to work with Mac at Jennings. So glad we did. He exhausted every optio Recently lost the transmission in our car. We received the best recommendation to work with Mac at Jennings. So glad we did. He exhausted every option to help get our vehicle fixed and quickly. Everything from checking price, transmission options, availability, warranty, etc. He took the time and made sure to provide the options available to us. We also explained that we had a brand new baby at home and he was able to coordinate a loaner vehicle so we weren't without a car. He went above and beyond! We also dealt with the ladies in accounting who took our payment. They were so kind and so friendly. The entire staff exudes a high quality of customer service, patience, diligence, and assistance. I will recommend Jennings Chevrolet to everyone! We are customers for life! More

PHENOMENAL SERVICE This was one of the top 5 experiences dealing with dealerships in 32 years of buying and servicing my vehicles. The service department were the most This was one of the top 5 experiences dealing with dealerships in 32 years of buying and servicing my vehicles. The service department were the most attentive, thorough, and totally communicated with me during all aspects of my repairs. This was my first time dealing with Jennings Chevrolet and Mark Roman (service advisor) and because of my experience with them...they are now my #1 dealer!!!! More

Keeping up the great work! I own a 2003 Saturn Ion and prefer to use a GM dealership for service since the Saturn Ion is long a discontinued product. As a result, parts replacem I own a 2003 Saturn Ion and prefer to use a GM dealership for service since the Saturn Ion is long a discontinued product. As a result, parts replacement and trained techs have become critical to maintaining my car. Jennings Chevrolet has provided superb service! It was a great day when I discovered this dealership! I recommend it totally and heartily!! Chris "Mac" McElroy continues to be the service consultant I contact and work with. He is a clear communicator, listener, highly skilled and intuitive. I recommend him without reservation! More

Prompt, courteous, efficient service. Ken Schultz listens. Work is always done well and on time. Quiet customer work space with PCs and wi-fi is a definite plus. Ken Schultz listens. Work is always done well and on time. Quiet customer work space with PCs and wi-fi is a definite plus. More

Recall Service Appointment Always great service does the work well keeps car clean and neat friendly and helpful employees stands behind their work and is done on time and price Always great service does the work well keeps car clean and neat friendly and helpful employees stands behind their work and is done on time and prices they charge are reasonable More

Bad service experience Didn't have a good customer experience. I felt like the service was sub par, as this wasn't the first time I've had a bad experience coming here. They Didn't have a good customer experience. I felt like the service was sub par, as this wasn't the first time I've had a bad experience coming here. They told me to drive home after I came in with a faulty brake issue. No loaners available at the time of when I brought my car in. Don't plan on coming back here for any more service. Even after the service was completed and I came to pick my car back up, took almost 10 minutes just to figure out how to get me my keys back. Very poor customer service and I would not recommend anyone else to service their car here. More

A+ Service In a competitive price driven landscape, service sets businesses apart. Mac McElroy is the gold standard for how he approaches customer service. I a In a competitive price driven landscape, service sets businesses apart. Mac McElroy is the gold standard for how he approaches customer service. I also appreciated Enrique who picked me up at my house when my Tahoe had to be at the dealership that day. Both gentlemen were fantastic and Jenning's should be proud to have them. More