Jenkins & Wynne Ford, Honda, & Lincoln

This is for service dept. Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Dr Got letter from Honda about a warranty repair saying parts were now available. Got on-line to make appointment, giving them number from letter. Drove a half hour to get there and was told parts were not available yet. So had to drive another half hour home and will have to repeat that when they have parts. You would think that when they made the appointment they would order the part or tell you they didn't have them yet. Poor customer service! More

The only I can express is thanks. I had the best experience buying a car. Chris was very polite, he and his colleagues they were very polite and nice. They answer all my questions, t I had the best experience buying a car. Chris was very polite, he and his colleagues they were very polite and nice. They answer all my questions, they were not pushing at all, very clear with numbers with a like. Honda Clarksville you have a great team of people working there. Christ took the time to set up my car with all the safety features. I will come back in 3 years again to buy another car. Best experience. Thanks for helping me with my purchase. Mariana More

Honestly, wish I didn’t have to put a star at all. HORRIBLE customer service and complete lack of knowledge about how warranties work. Clearly reading/ scrolling through a customer‘s file is too hard. HORRIBLE customer service and complete lack of knowledge about how warranties work. Clearly reading/ scrolling through a customer‘s file is too hard. They have attempted multiple times to charge my family for services covered by the warranty. They did not provide a loaner or ride to or from the dealership when my husband‘s truck was undrivable without any power steering (Ford’s software issue). He had to pay for a Uber just to pick up his truck. They suggested my husband still drive it until the only available appointment which was weeks out. The clerk only offered a “that sucks” when my husband, a member of the military, explained the situation. I believe this dealership is very biased and provides better service to customers who purchase vehicles from them, over customers who purchase vehicles elsewhere. The Ford dealership where we came from has excellent customer service and provides customers with a loaner or ride and they, now, even offer free pick up and delivery. More

I had a wonderful experience with Jenkins and Wynn. The sales man Craig Youngerman knew what I was looking for and went above and sent me a message when the 2016 Ford Explorer came on the lot. I was ou The sales man Craig Youngerman knew what I was looking for and went above and sent me a message when the 2016 Ford Explorer came on the lot. I was out of town. Mr Youngerman was polite and professional. I ended up buying the Explorer and I am very happy with my purchase. Thank you Mr Youngerman More

DO NOT BUY HERE! Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on th Ordered a Civic for my daughter in early October, when car finally came in, Jenkins & Wiley tried to add an extra $1800 of cost not shown to me on the buyers order. We agreed on pricing and they said “they made a mistake on the paper work,” how convenient. Sales guy was very nice and always followed up, but when speaking to the manager Robert , I could tell the market has really fueled their EGO. I wish they would just stick to their agreed paper work and not bait and switch. I came up on price over $800 more than what was presented months ago. Then we were $400 apart (mind you I am paying way over MSRP). I asked if they were going to loose a customer who ordered a car and drove 1.5 hrs, I even agreed to split the $400, they said NO! So, I offered more, they lost a customer over $200.00! That ordered a car!! If you’re looking for a car, don’t walk way run! These managers are super shady and don’t keep their commitments. When the market levels out, I think they will wish they spent more efforts on customer retention More

This dealership has been great to us, we purchased 2 vehicles with Kenny Ellington helping us with both purchases, He is so helpful and knowledgeable, he kept me calm when my new Ford Edge was delayed vehicles with Kenny Ellington helping us with both purchases, He is so helpful and knowledgeable, he kept me calm when my new Ford Edge was delayed on arrival, which I picked up today 9/9/22He is such an honest person and great to work with. YOU NEED MORE SALESMAN LIKE HIM.. I hope he gets his $10 lunch , but with inflation prices ,you might consider giving that a boost to $20 lunches. Thanks again we love our Ford Ranger and Ford Edge LINDA HILL More

I recently paid off my 2019 Honda CRV and I traded it with another dealership. I went to request my refund on the extended warranty from the Honda dealership here in Clarksville, TN. I was given a reque with another dealership. I went to request my refund on the extended warranty from the Honda dealership here in Clarksville, TN. I was given a request form to sign and was told when the refund came in, I would be informed. Today, August 16th, one month from the date I requested the refund I have heard nothing. I called and was told by the finance office that I would be called back shortly. After waiting 1 1/2 hours, I called back and was treated very rudely and told that I would have to provide the odometer reading on the car that I traded in over a month ago. No one called me in that month's time and told me anything about the refund. I called a third time and received recording telling me that I should leave a message. I did asking for them the call me once again. Over and hour has passed and no response. This is a poor way to do business. I will file a complaint with the BBB about this matter. More

Such an efficient, helpful staff from salesman John Wall and Shawn Butler to service department! and Shawn Butler to service department! More

We bought a 2022 Honda Odyssey and just got it home yesterday. Great salesman, Bob Durham helped us the whole way. He found us a van that was still in transit. It was an easy time. He made us feel comf yesterday. Great salesman, Bob Durham helped us the whole way. He found us a van that was still in transit. It was an easy time. He made us feel comfortable and was so informative. Even sent us a picture when it came in. We love the new red that the Odyssey has. Thank you Bob for a great experience More

In 10/2021 I was looking for a Black 2021 Explorer ST w/o a sunroof and I found only a handful of them across the Southeast USA. Big E at Jenkins and Wynne was the only not pushy sales person I dealt with ac a sunroof and I found only a handful of them across the Southeast USA. Big E at Jenkins and Wynne was the only not pushy sales person I dealt with across the southeast. I had just lost my mom and struggled to even buy a car w/o taking it out w/her first, he had no idea of my situation but he did found out after the purchase of my new vehicle. He was very helpful as was Teri A in the finance department. Everyone there was extremely helpful and kind! More