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Jenkins Subaru of Ocala
Ocala, FL
35 Reviews
Car Shopping Made Easy
We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile!
Exceptional Customer Service
We are committed to providing amazing customer experiences.
We Keep You Going
Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 35 reviews
August 06, 2024
The staff is very professional, Carl was ready to work with as well as Brian and the finance team. Highly recommend!!! with as well as Brian and the finance team. Highly recommend!!! More
by dlwag77
Employees Worked With
June 22, 2024
I wish I could give zero stars. This is a VERY scammy dealership. These guys will harass you, be too pushy, run your credit without asking, sell you a car that barely runs, and over This is a VERY scammy dealership. These guys will harass you, be too pushy, run your credit without asking, sell you a car that barely runs, and over charge you for financing. Use due diligence with this terrible SCAM center. Get your own financing so they don't screw you over with bad rates. Get the vehicle checked by am independent mechanic because this stealership will force feed you lies. More
by Mike S
May 21, 2024
My wife was buying a car from this place. She gave her consent and signed for them to do a hard inquiry on her credit so they did one. She has excellent car credit she got approved found issu She gave her consent and signed for them to do a hard inquiry on her credit so they did one. She has excellent car credit she got approved found issues. And discrepancies in the contract within 12 hours of signing plus asked him to put new tires on the car because The tires are not good. She confront them with her discrepancies. They said they weren’t going to fix anything change anything take it or leave it so within 24 hours of signing this contract she emailed them canceling the contract. She also called them on the phone and emailed them again Monday morning, she emailed them again canceling the contract spoke with the bank found out. They gave her a high interest rate even though she was qualified for a 7.4. She canceled the sale of the contract. They told her to come and pick up her deposit she went there then they told her they were gonna mail her the check , we went to another car dealer we were sitting there. She kept getting credit alerts on her phone. She got 11 hard inquiries on her credit from Ocala. Subaru stated on the credit report from the credit bureau five minutes later we find out the bank funded the money to them that morning , why is it the bank gave them the $35,000 why do they have to run the credit 11 times afterwards because they want to smear her credit because she chose not to buy a car because quite a few employees there are not one of the managers told her to get the f__k out of his store, I recommend you drive a little further to the villages or Gainesville, but do not stop here for this place is run by people that want to tell you it’s their way or the highway. I’m going to let my fingers do the walk-in notify anybody and everybody from the state of Florida will be going down to the states prosecutors office in the morning with my true facts my emails on my messages and the proof that Chase Bank sent us this evening stating what time they received the funds and it only takes a couple of pushes of a button to reverse it, but they are choosing to prolong it and drag it out because of their anger issues because she backed out of the car according to the state of Florida, she has every right to shame on them. Some car dealers seem to forget without customers they have no business. I’m going to keep posting my reviews on every single website and I’m going to take all the action necessary , shame on you guys for smear and somebody’s shame on you. We know somebody will be held accountable because there’s only one person in the dealership that can run somebody’s credit and those people will be held accountable. My name is Steve Chacon and I guarantee it. More
by Stevech501
Employees Worked With
July 25, 2023
A rear wheel bearing went on my 2018 Forrester. I made an appointment, and I left the car for repair. It was all under warranty. They also did an inspection and called me with the recommendations f I made an appointment, and I left the car for repair. It was all under warranty. They also did an inspection and called me with the recommendations for additional service. I had some work done and will schedule the balance of work at another time. The technician sent me a video of his work and the car was ready at the end of the day. Everyone was pleasant and helpful. So happy Jenkins took the dealership over. From the phone call to picking up my car it was a first-class experience. Thanks to the staff! More
by dotlee43
Employees Worked With
All Service staff
June 18, 2023
Service is the very best, the tec Heaven is on top of everything, She even sends you video of. Her working on your car… Tony the service manager is. Great also. Wesley parts manager knows his invento everything, She even sends you video of. Her working on your car… Tony the service manager is. Great also. Wesley parts manager knows his inventory 🇺🇸🤠🦮 Come in and have the best coffee in town and snacks 🍩☕️…! More
by mackstephen
Employees Worked With
Other Employees :
Wesley, Wayne Cat in the Hat Harris, Randall Hobson, Colby Stallone, Mr. Michael Simpson, Mitch Thompson
February 25, 2023
Outstanding customer service I loved dealing with everything about this place. I went in for service they had a loaner vehicle waiting for me they had to order parts I was told 2 weeks out they had m everything about this place. I went in for service they had a loaner vehicle waiting for me they had to order parts I was told 2 weeks out they had me back in the next week and done same day so I was able to make my road trip! Cannot say enough good things about this place. More
by SOREN
Employees Worked With
Service center
February 18, 2023
Professional, knowledgeable, friendly, patient and not high pressure. From salesman, Matthew, to Audrey in Closing, to educational techy dude, Marshall, all made it a most pleasant experience. We love our high pressure. From salesman, Matthew, to Audrey in Closing, to educational techy dude, Marshall, all made it a most pleasant experience. We love our new Subaru Outback Wilderness Edition. Oh and the sunglasses and coffee made it all fun. Highly recommend this dealership. They made us feel like family! More
by nickie.connell
Employees Worked With
Matthew, Audrey, Marshall
February 16, 2023
Matthew was professional, knowledgeable, sense of humor and patient. He made trading cars a most pleasurable experience. Especially since we just came in for an oil change with our old Suby. Everyone in th and patient. He made trading cars a most pleasurable experience. Especially since we just came in for an oil change with our old Suby. Everyone in the dealership was so friendly and helpful. And Audrey explained everything so clearly and personalized our closing. And that coffee machine!!! Then we received a call the next day asking if everything with new car was ok! Highly recommend this dealership! Made us feel like family! More
by nickie.connell
Employees Worked With
Rolando Rosado
February 15, 2023
My experience with Jenkins Subaru of Ocala has been outstanding. The professionalism, ethics, and courtesy demonstrated by all whom I dealt with made the excellent experience possible. Easy, comfortab outstanding. The professionalism, ethics, and courtesy demonstrated by all whom I dealt with made the excellent experience possible. Easy, comfortable, no pressure, and everything up front. This is how I believe a car buying experience should be. Special mention to Annette, Randall, Ron, Frank, Audrea and Tyler. Wonderful team whom I would not hesitate to recommend to family and friends. More
by Alexander C
Employees Worked With
Annette, Randall, Ron, Frank, Audrea and Tyler
