Jenkins Subaru-Hyundai

Difficult to schedule for routine maintenance I purchased my Subaru Outback in 2013, after carefully checking the reviews on the service department of several dealerships, I chose Jenkins Subaru ( I purchased my Subaru Outback in 2013, after carefully checking the reviews on the service department of several dealerships, I chose Jenkins Subaru (Larry Myers at the time) it was the best. I had very good experiences up until last year. I started having difficulty scheduling appointments for routine maintenance that were convenient for me. I have to travel over 50 miles and I work irregular hours. The wait time was always a week or more, and then when I did have an appointment for a routine oil change I waited over two hours in the service department lounge. Now trying to schedule to have my car inspected (free state inspections, one of the selling features) they can't work me in again for a week! I spoke with the manager and all I heard were excuses. When I said I'd have to go else where for my inspection, he sounded as if he didn't care. Very poor customer service, I will not be dealing with Jenkins again and will discourage others to do so as well. More

Alberta Loar We had a very positive experience there. Our salesman name is Ray Thompson and I would ask for him again. They did not have the car I wanted, but g We had a very positive experience there. Our salesman name is Ray Thompson and I would ask for him again. They did not have the car I wanted, but got it for me the next day More

Love My Sonata Great experience with this dealership...I would recommend to my friends and family to buy a car here. Ray Thompson was very helpful and friendly. Great experience with this dealership...I would recommend to my friends and family to buy a car here. Ray Thompson was very helpful and friendly. More

Excellent dealership Everyone at the dealership was very helpful, including the service department. I live in NYS and was passing through when the timing belt and engine w Everyone at the dealership was very helpful, including the service department. I live in NYS and was passing through when the timing belt and engine went on my vehicle, and my vehicle was towed here. Special thanks to Travis Johnson & Patrick Campbell for all they did to get me back on the road so I could head back home, including transferring my belongings to my new car. There was no pressure to buy a vehicle, even though they knew I needed to either purchase or rent a vehicle to get back home. More

Travis Johnson made it easy to buy my first Subaru I am not the easiest person to deal with when it comes to making a big purchase. Travis was very patient and answered all my questions. I couldn't f I am not the easiest person to deal with when it comes to making a big purchase. Travis was very patient and answered all my questions. I couldn't find the exact car on the lot but Travis quickly told me it "wasn't a problem," they would find the car that I wanted and bring it to me within 24 hrs. The car did come quickly but it was missing one of the features that was not grouped in the package of the older models but instead of letting me walk out disappointed, he showed me how to use my own iphone in place of the Navigation not installed then for my trouble, lowered the price even more. I was sold! After buying the car and going through the smooth and surprisingly painless process of paperwork thanks to Mike Bacco, I was shown around to the service and parts dept. and anyone that was around, he made sure I was introduced to. Travis took me out my car and sat with me for close to an hour answering any questions I had and showing me EVERY feature the car possessed. Travis didn't make the "dreaded" car buying experience feel like that at all. I left feeling like he was just there to make sure I was able purchase the car I've always wanted and feel good about it. More

We were very bless That Ray Thompson help us. We were very bless when we met Ray Thompson, IT was truly a God experience to come here get this car. RAY Thompson very honest man most sales men I m We were very bless when we met Ray Thompson, IT was truly a God experience to come here get this car. RAY Thompson very honest man most sales men I meat are not very honest he was the first person we met is Christian and was honest I would recommend him for anyone who needs to buy a car. Thank you Amy Brooks. More

They treated me very good They where very nice and I enjoyed dealing with them the best car dealership I have ever been to and the if I ever buy another car I will come here They where very nice and I enjoyed dealing with them the best car dealership I have ever been to and the if I ever buy another car I will come here More

Jenkins got us a great car My wife wanted something New and something large enough to hold all of our stuff. I wanted her to have AWD at least and something cheap. We initially My wife wanted something New and something large enough to hold all of our stuff. I wanted her to have AWD at least and something cheap. We initially stopped in because of Hyundai's warranties, but got to looking around - they have quite a variety. We put the salesman through the wringer looking at several different types and test driving a couple of models. We hadn't planned to actually buy a new car that day - we were more or less just checking out our options. We are appreciative of everyone there who stayed after closing by about an hour to ensure that we left with the car that we wanted. We didn't settle and actually found a vehicle on the lot that met our requirements, looks amazing, drives wonderfully, and fit our budget. They even gave us a deal on our old car, trading it in for more than it was worth - they probably lost money on that one. They worked with us to set up a great financing plan with just a little down. We are both really happy with our experience and will likely return in the future, even if it is some distance away from where we live. More

Excellent Service and Great Experience. I purchased a wrx from Jenkins Subaru and it was a great experience. The salesman Travis Johnson was a pleasure to deal with and very knowledgable wit I purchased a wrx from Jenkins Subaru and it was a great experience. The salesman Travis Johnson was a pleasure to deal with and very knowledgable with each question that I had. He was very helpful and I would recommend that everyone deal with Travis in the future. Trey in finance was also very helpful with making sure that my Gap insurance was offered for my vehicle and that all aspects were taken care of. I will most definatley return to Jenkins Subaru on my next vehicle purchase. More

Poor service I was an out of state travler who had a transmission issue while in the area. Was told it would be one week before they could look at the car. I had c I was an out of state travler who had a transmission issue while in the area. Was told it would be one week before they could look at the car. I had called early on a Monday morning and offered to leave the car there until Thursday afternoon. They insisted that the following Monday was the earliest they could get the car in. No help at all fir an out of state traveler. David Warner More