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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,349 Reviews

2,350 Reviews of Jenkins Nissan - Service Center

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January 17, 2023

Good service and friendly staff but a bit of a long wait time during service for simple service More

by cassy1699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2023 -

Jenkins Nissan responded

Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.

January 17, 2023

I went for service for my Nissan Rogue 2015 and after speaking with Luis Romero I ended up with a Rogue 2023. He went above and beyond to help me with a smith transaction. More

by mmgv73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Jenkins Nissan responded

Congratulations on your new vehicle! We are happy to hear that you had such a positive experience with our team! Please don’t hesitate to reach out if there is anything else we can do for you!

January 16, 2023

I was there for a basic oil change and tire rotation. I also had a small leak in my tire. I made an appointment and expected to be in and out in a couple hours maximum. I waited for 4 hours for this basi More

by kjpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eugene Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 16, 2023

I am not a satisfied customer. Everyone seems to be confused. Long wait on hold. More

by LAWNMANBOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maggie
Jan 17, 2023 -

Jenkins Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.

January 14, 2023

This visit to the service department was the best in a long time. My service advisor, Louis Carmona, came right over to me when I pulled in and was very helpful, honest, and great. More

by DB Florida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Carmona
Jan 17, 2023 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!

January 13, 2023

Everyone is so kind and professional. I am pleased with my service each time I bring in my car. More

by terriarmanbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaki Ettson
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2023

I had to take in my Nissan four times to find out what the issue was. Very inconvenient. I was even told that the mechanic didn’t see an issue. The service advisor Malaki was helpful. More

by BODY13
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Malaki Ettson
Jan 17, 2023 -

Jenkins Nissan responded

Thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

January 12, 2023

Service was fast and friendly. Angel Fisher was fantastic and will come back because of her. More

by GFA100856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Jenkins Nissan responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

January 12, 2023

You have a good employee to take innitiave to take you to the other shop to show the car. It’s good. customer service . I will come again to buy a car to Nissan company . I really satisfied the service and More

by janecaser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Romero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tammie Letchworth
Jan 13, 2023 -

Jenkins Nissan responded

We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

January 12, 2023

, polite, fast, generous, the best I ever had they took care of me in a reasonable time in fashion. They did a good job. I have no complaints. More

by Michaelclayton3323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Robin, Robin Rockey, Malaki Ettson, Douglass Miller
Jan 13, 2023 -

Jenkins Nissan responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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