Jenkins Nissan - Service Center

?? My experience that I had with the Jenkins Nissan dealership in Lakeland Florida was good. dealership in Lakeland Florida was good. More

Yes , the service was very good . Prompt when arrived. Verry Happy with the services provided Prompt when arrived. Verry Happy with the services provided More

While I’m not crazy abbot the sales team, the service dept goes over and beyond in order to take care of your needs dept goes over and beyond in order to take care of your needs More

I had a fantastic experience when I got my vehicle from Jensen Nissan my vehicle from Jensen Nissan. i don't do a lot of driving so in the last 6 months i have not yet hi 5,000 miles. i went in to the se Jensen Nissan my vehicle from Jensen Nissan. i don't do a lot of driving so in the last 6 months i have not yet hi 5,000 miles. i went in to the service appointment that was scheduled on my purchase date. I figured i would have the oil changed and have the tires rotated. I was hoping that this experience would be as good as my buying experience was. When i drove in, i met with Ashley a service rep. This is where is my visit started badly. Ashley could not tell me how long synthetic oil was good for between changes. One would assume every service rep. would know this. so we talked about what i was going to have done on my car, Oil Change/tire rotation, I had declined the changing of the air filters. I added the wash and wax also. I asked Ashley how long it would be and she responded about an hour. I said OK I'll wait. After waiting an hour and 15 mins, I went to the parts area where you can see into the service bays. I could see my car in a bay with the flashers running. I did not see anyone near my car, after watching this for 10 mins, i stepped put into the service area next to where they change the oil. I was there for about 5 mins when Ashley came over to me and asked if I was looking for an update. I told her yes and reminded her she told me it would be about an hour and its been over the hour already. She walked to where my car was and came back in about 5 mins later and tole me they were doing the "recall". I said What Recall. she then told me there was a recall on the vehicle and electrical programing had to be updated. I asked here why wasn't i informed about the recall? no email, no text message. She said she doesn't know. i asked how much longer is this going to be. she said as soon as the recall updating is done. i asked her if the car wash/wax had been done yet. she said she didn't know, but would go find out. I stepped back into the waiting area assuming that i was not. supposed to be standing the service area. Ashley did not come and tell me the status, I had to go back put into the service area to find out. I was told that the car wash had not been done but she would have it pushed to the front of the line when the recall was done. At 11:57 just under 3 hours from when I dropped off the car Ashley came out to tell me the car was ready. Again I asked her about the recall, and why would they do work on my car without asking me. This is when she informed me that it was open the work order I signed. Maybe I am too naive, because i assumed that the items we talked about were the only items on the work order. So it seems that Ashley added something to my work order that we DID NOT discuss.. I again reminded her the she told me it was going to take about an hour to do my car, and its been 3 hours. to which she responded that "I don't know how long the recall takes". Had she told me about the recall up front instead of just putting it on the work order, and given me a more realistic estimate on the time involved I would have been able to make other plans, as sitting in the dealerships showroom for 3 hours is not my idea of fun. To say the least I was not satisfied with Ashley's lack of knowledge and professionalism. I am not sure if I want to go back to Jenkins for service unless they do something about these lapses in customer service. Alex, the Sales Rep, did a fantastic job with me, and I would recommend people to go to him, unfortunately the followup service is where people have the most contact with a dealership. if other people are getting the same level of customer service I received it hurts the reputation. And speaking of customer service, that night when I got home I sent an email to Rahshon Clark the General Manager telling him of my experience that day. As of today i have not even received an acknowledgement of the receipt of the email much less an apology. So far based on this service depart More

Friendly, courteous, great value I will return for another oil change for my rogue vehicle another oil change for my rogue vehicle More

The second woman I dealt with was amazing, Maggie was ok too but I didn't expect to have to pay that day coming for recalls. I asked and was hoping Nissan could CHECK MY TRANSMISSION FLUID.... Was told they too but I didn't expect to have to pay that day coming for recalls. I asked and was hoping Nissan could CHECK MY TRANSMISSION FLUID.... Was told they cannot, I could only get a flush for $300?? Can't understand why Nissan will not or I was told they cannot check it. Did not expect that charge & didn't want to worry if it was low, so I had to pay and no one can check it but Nissan. Did not know that when buying it. More

One lady had a very rude attitude towards me, but the lady that actually helped me was very sweet. Took an hour for my car to get an oil change and tires rotated. lady that actually helped me was very sweet. Took an hour for my car to get an oil change and tires rotated. More

When I came in, I requested a quote to get a new key made, and oil change and have my air filter replaced.neither was addressed. made, and oil change and have my air filter replaced.neither was addressed. More

Was there longer than I hoped to be but they were extremely busy. They were very efficient, friendly, and the waiting area was amazing. Happy with service and will go back extremely busy. They were very efficient, friendly, and the waiting area was amazing. Happy with service and will go back More

I really believe that they just sat me in the waiting room and changed the battery in my key fob. Even though it was my request to check the system as I keep getting error messages. I didn't receive any room and changed the battery in my key fob. Even though it was my request to check the system as I keep getting error messages. I didn't receive any paperwork on the visit even though I signed when I arrived. More