Jenkins Nissan - Service Center

Made an appt for oil change and tire rotation. Only did the oil change because of computer error and instead of fixing the issue told me I had to make another appt for tire rotation. Took an hour and a hal the oil change because of computer error and instead of fixing the issue told me I had to make another appt for tire rotation. Took an hour and a half just for an oil change with an appointment. More

Confidence Had to bring my Kicks in for back up camera recall and had an oil change also. The service person, was very friendly and helpful. Had to bring my Kicks in for back up camera recall and had an oil change also. The service person, was very friendly and helpful. More

This was a service visit for an oil change. My husband and I took my car in for a 5 o’clock appointment. After being greeted by one of the worst customer service people I’ve ever met, we were told it woul and I took my car in for a 5 o’clock appointment. After being greeted by one of the worst customer service people I’ve ever met, we were told it would be almost a 2 hours wait, even though I had an appointment. At one point my husband walked away to take a phone call leaving me with this stellar employee from xxxx who finished checking me in and having me sign any paperwork. Upon walking through the door into the lobby I quickly realized my husband was still outside so I quickly turned just in time to catch that same employee complaining and bad mouthing me to his coworker. Good times. This wasn’t even the worst part of my experience. Once my car was “finished” and my keys had been given back to me, we paid, walked out and got in. Once I took off I immediately felt a vibration from the gas pedal and a loud noise upon acceleration. Convinced something was wrong, I pulled over and had my husband test it out. He agreed there was an issue and we pulled into an empty parking lot where he popped the hood and found the intake just sitting in top of my engine. Not connected to anything. We turned around to head back to Nissan and I called to speak to a manager. I was on hold so long, we actually got back to Nissan before I ever got anyone on the phone. Thankfully Mike, manager had Frester (I believe that was his name) fix the issue and apologize. More

With an appointment I dont understand why an hour for a oil change is normal for them. Get your scheduling under control. It's not worth the $5 if I have to wait an hour or more everytime. oil change is normal for them. Get your scheduling under control. It's not worth the $5 if I have to wait an hour or more everytime. More

was very good, located problem ouite quickly and fix it the service advisor was excellent, he took time to explain everything carefully, I would recommend him to others and the price for repairs was reasona the service advisor was excellent, he took time to explain everything carefully, I would recommend him to others and the price for repairs was reasonable. More