Jenkins Nissan - Service Center

overall good all was very good, just waiting over two hours for an oil change is a bit much. with that said i was a good and friendly visit. all was very good, just waiting over two hours for an oil change is a bit much. with that said i was a good and friendly visit. More

Excessive reviews This is the second review that I've been solicited to write for the same service within one week. Unfortunately, this is not the exception but occurs This is the second review that I've been solicited to write for the same service within one week. Unfortunately, this is not the exception but occurs EVERY TIME that I come to Jenkins Nissan and is my only real complaint with your dealership. This should not be your policy. It's possible that you have more than one division requesting reviews. If so, you should coordinate your efforts, not harass your customers with multiple review requests. A review of any kind is not required or even needed for something as simple as a $5.00 oil change. This has occurred in the past. There should be a filter that eliminates requests for unneeded reviews. Reviews are ALWAYS voluntary, not mandatory. If a review is desired, one request should be made and a second request can be made if no response to the first after sufficient time has passed. If no response to either request, then drop it. Obviously, if a response is made to the first request, no further request should be made. I like your dealership and think it's one of the nicer ones that I have dealt with. I will likely buy another one or more cars from you when I am ready. I should not have to repeat this after each visit to the dealership. Hopefully, this is sufficient feedback and that this is forwarded to the proper person to implement some of my suggestions. After all, reviews are only valuable if they result in changes when needed. We shall see. More

Very good Here for oil change and recall to be fixed and thank you for your service I will be coming back for the next oil change Sarah Wells Here for oil change and recall to be fixed and thank you for your service I will be coming back for the next oil change Sarah Wells More

Second trip for service Good fast,courteous service. Waiting room neat and clean with free snacks and not being bothered by sales people. Knowledge of service managers is A Good fast,courteous service. Waiting room neat and clean with free snacks and not being bothered by sales people. Knowledge of service managers is A/1. More

Michael Sevigny is the best! I always enjoy my (service) experience at Jenkins Nissan however last night was by far one of the best experiences that I have had. Mike was the initi I always enjoy my (service) experience at Jenkins Nissan however last night was by far one of the best experiences that I have had. Mike was the initial person that spoke with me over the phone. His personality and kindness drew me into the dealership to consider my options in terms of a new vehicle. He went above and beyond to show me kindness, empathy and patience the entire time. Considering how kind he was to me over the phone, I insisted on working with him despite the fact that his job is to speak to customers over the phone and not necessarily in person. He even took care of paying for my oil change as that was initially what I came in for (which I sincerely hope he will be compensated for) even after we decided that we would not be moving forward with the purchase he refused to allow me to return the funds- he said it was fine. He then passed me over to a sales person by the name of Alejandro who was courteous but very clearly focused to making a sale and not a relationship. After we left the building which was after the dealership was closed, we realized that our car keys were left inside (as at one point we were attempting a trade) Many sales and services people walked right by us on their way to their vehicles (even the sales guy Alejandro-who would have profited from the sale) Alejandro barely looked at us as he walked passed us. I am not even sure he even bothered to ask why we were still in the building. It was Mike who stayed and was patient and kind to find out which service adviser might have misplaced the keys. Unfortunately the service adviser had already left so we had to wait in the dark and Mike insisted on waiting with us until he knew we would be taken care of. I really appreciate his commitment to doing the right thing and treating people properly. Please promote him as he will bring many long lasting relationships to the dealership. I never ever take the time to review businesses so please have someone show this review to the GM so that Mike can be acknowledged. Another thing- I appreciated that Mike was literally the only person that seemed to consider the fact that we were people and not a "sale" There was another Mike there that was totally unwelcoming when Mike attempted to introduce us. My husbands credit is A1 and whenever he is ready to trade in his vehicle (which is paid off) or finance one for me I will be looking for Michael Sevigny! More