Jenkins Nissan - Service Center

Double Booked! Had to wait over 2 1/2 hours for an oil change and tire rotation. They said that they double booked. Wish the guy would have told me when I pulled i Had to wait over 2 1/2 hours for an oil change and tire rotation. They said that they double booked. Wish the guy would have told me when I pulled in or I would have left! Next time I will have my husband do it. I'm done taking my car there for service. Only nice thing I can say is that they have a great waiting room area with water/coffee and some snacks!!! More

Normally I dont have any problems however, the wait was three hours for a tire to be fixed. A service agent csme into the lobby at 1115 AM and said in a very loud rude voice that they had over booked for o three hours for a tire to be fixed. A service agent csme into the lobby at 1115 AM and said in a very loud rude voice that they had over booked for oil changes and if you didnt want to wait you could head on down the road. His professionalism was poorly lacking and i think he needs a lesdon in courtesy or to be fired. More

Maintenance The person that I spoke with was very attentive and listened to my questions. He looked up my appointment and gave me a good estimate of how long it The person that I spoke with was very attentive and listened to my questions. He looked up my appointment and gave me a good estimate of how long it would take. Process was easy! More

The serviceman was good The dealership was very good at getting me in to service me in a timely matter. they had me in and out by the time he said, The dealership was very good at getting me in to service me in a timely matter. they had me in and out by the time he said, More

I took my car in for a oil change to bring it home with a oil leak. My husband jacked it up to found out that they forgot to tighten the drain plug.. I found out that other people on my job have had the same oil leak. My husband jacked it up to found out that they forgot to tighten the drain plug.. I found out that other people on my job have had the same problem with this dealership. I guess you get what you pay for when you only pay $6.00. My car is paid for so the service salesman said when are you getting the new 2020 I said never so maybe this was done on purpose so i would come back to purchase a new car. I'll never buy a Nissan again I had to many problems with this 2013. More

Jenkins is always on top of it! They have a great service department and always do their best to get me in and out. I definitely recommend them! department and always do their best to get me in and out. I definitely recommend them! More

Usually I have outstanding service, this time I went in about a grinding of my brakes. 2 hours later I was told it was brake dust. 2 days later my brother had to replace not only my rear brake pads but al about a grinding of my brakes. 2 hours later I was told it was brake dust. 2 days later my brother had to replace not only my rear brake pads but also my rotors because the pads were down to metal. This was potentially dangerous since I am preparing to pull a trailer out of town. More

Very courteous and friendly staff. I don't remember the gentleman's name that helped us, but he was very knowledgeable and helpful. I enjoyed my time there gentleman's name that helped us, but he was very knowledgeable and helpful. I enjoyed my time there More

Vince was very informative. Everyone checks in with you on their every move ahead of time. They keep you updated. Always polite and professional. I love the coffee while you wait. on their every move ahead of time. They keep you updated. Always polite and professional. I love the coffee while you wait. More

Time Saver Bought another new Nissan Sentra in October...needed oil change. Did a drop in with no appointment and was taken care of immediately and was out in 4 Bought another new Nissan Sentra in October...needed oil change. Did a drop in with no appointment and was taken care of immediately and was out in 45 minutes!! Good customer service .... was always informed when car was due to come out.... More