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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,341 Reviews

2,341 Reviews of Jenkins Nissan - Service Center

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March 30, 2022

Service was very quick and Robin (service rep) was friendly and helpful. I was in and out in just about one hour! More

by Bwrigh10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Mar 31, 2022 -

Jenkins Nissan responded

We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

March 29, 2022

Had routine oil change. Mechanic did not reset the engine maintenance warning system. My wife left for a 2000 mile trip the next day. Warning light came on saying oil and More

by SHERBINED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I have no idea who I worked with.
Mar 30, 2022 -

Jenkins Nissan responded

Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership. Please reach out to Kendall Miller at kmillerjn@yahoo.com so we may assist you in moving forward towards a resolution.

Mar 30, 2022 -

SHERBINED responded

I would just like to have the thing fixed. The online directions for resetting the message don’t work. I don’t want to have an appointment to have the situation addressed and then be told when I arrive for the appointment that I’ll have as much as a three hour wait. (This is what I was told when I went for the oil change.)

March 28, 2022

Always a hassle to deal with the service dept. You come for 1 thing and they just try and take your money. More

by ALEX.BUCKNER18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Rockey
Mar 29, 2022 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Kendall Miller at kmillerjn@yahoo.com so we can investigate this for you.

March 28, 2022

Need to be more responsive and explain service procedure a little better also coffee machine was broken More

by JBUGG0010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2022 -

Jenkins Nissan responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Jenkins Nissan, we take customer reviews very seriously. Please contact Kendall Miller at kmillerjn@yahoo.com. We look forward to working together with you to come up with a solution.

March 27, 2022

Sami was considerate that I was there for service and not looking for a new vehicle. More

by V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anacario Rivera
Mar 28, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future.

March 26, 2022

Was ok. Make sure give accurate info when getting service done so there's no issue with amount after a service done More

by PRECIOUS0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Mar 28, 2022 -

Jenkins Nissan responded

Hello, it is disappointing for us to hear that your experience was anything less than great. If you are willing to give us another chance, please contact Kendall Miller at kmillerjn@yahoo.com so we can understand your situation better in order to try and turn your experience around.

March 26, 2022

The Service was good, just I didn't realize it would take over 2 hours to complete my appointment made oil change. Also I did not realize that oil hand prints would be left on my door handle, inside door, st More

by oursavagenature
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor- Gilbert seemed nice.
Mar 28, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Kendall Miller at kmillerjn@yahoo.com so we can work with you to make this right.

March 22, 2022

They need more help. !Customer service was good however ,third time been in there repairs takes to long for repairs .But all n all had good experiences with the company. More

by MYBELLA066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Mar 22, 2022 -

Jenkins Nissan responded

Thank you for your honest feedback. We are glad to hear that the customer service you received was good! Please do not hesitate to reach out to us if there is anything else we can do.

March 20, 2022

Your dealership is slipping lately. There was a time when Nissan employees would come out and take your vehicle information and start the ball rolling. Not this time around. I was also More

by rmmurr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to Kendall Miller at kmillerjn@yahoo.com at your earliest convenience so we may further assist you in working towards a resolution.

March 19, 2022

Great fast service affordable Doug the Service advisor was really nice and very helpful and Daniel was very polite and Knowledgeable More

by a79transam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis mechanic and Doug Service advisor
Mar 21, 2022 -

Jenkins Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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