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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,344 Reviews

2,344 Reviews of Jenkins Nissan - Service Center

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June 17, 2022

I waited 3 hours for an oil change, tire rotation, and brake flush that I was told 45 minutes max. When I asked at the 3 hour mark a status update, they only had done the oil change. I asked about the tir More

by Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gilbert Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Jenkins Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.

June 16, 2022

The customer service is very great here. Mr. Sulaiman was a great help to me my phone was dying and he gave me a charger. More

by glk6612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gilbert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Jenkins Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 16, 2022

Robin was very nice and communicative. I trust Jenkins with my vehicle maintenance and will be back. More

by DSWS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Rockey
Jun 17, 2022 -

Jenkins Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2022

Brought my vehicle in for service. Clean waiting area. Service rep was pleasant and sought out answers from co-worker to handle the service plan I have. All work was completed an More

by blvitornot
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Jenkins Nissan responded

Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!

June 15, 2022

Recently moved to Tampa area and was looking for a good honest and reliable dealer to maintain my two Nissan cars. Service was friendly professional and pretty quick for an oil change and tire rotation, le More

by geofld86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2022 -

Jenkins Nissan responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2022

Sami was very professional, friendly, and informative. He answered all of my questions and concerns. More

by Nilsaevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jenkins Nissan responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2022

Always super fast, friendly and knowledgeable. Ample seating in the waiting area and it's always clean. More

by PURPLEHAYES0202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I'm not sure who I worked with in the service department but he was excellent!
Jun 15, 2022 -

Jenkins Nissan responded

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

June 14, 2022

Eugene is really efficient and helpful, we really enjoy every visit to the dealer with great prices and awesome customer service More

by RIMWIZ2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jenkins Nissan responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2022

Work not done, quoted one price ended up higher. Paid for tire rotation and tires were never rotated. Had recall but had to pay for other services to get recall done under warrantee. I have had othe More

by JEFFHARLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Rockey, Malaki Ettson
Jun 15, 2022 -

Jenkins Nissan responded

We regret to hear that your experience with us was not a more positive one. When you have an opportunity, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

June 14, 2022

Super nice and friendly. Very knowledgeable about the products. Was able to offer good suggestions. More

by tmak2830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2022 -

Jenkins Nissan responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

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