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Jenkins Nissan - Service Center

Lakeland, FL

4.0
2,342 Reviews

2,342 Reviews of Jenkins Nissan - Service Center

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July 30, 2022

Always a pleasant experience, customer service is always sufficient in helping with my needs. Thank you More

by YENDORS34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammie Letchworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2022

Love this dealership. Sami approached us and was very plesant. Showed us a Murano on the sales floor. Offered us coffee or water while we waited to get our car serviced. A More

by barkerws96
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor, Angel Villegas
Jul 29, 2022 -

Jenkins Nissan responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

July 28, 2022

Aside from all 4 tires needing air the layer that evening when the alert came on my panel after they rotated my tires - indeed all 4 needed air added. Why didn’t they check when rotating. Otherwise I was ple More

by jasonferlisi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bearden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan, Malaki Ettson
July 28, 2022

Amazing interaction with Sam today while waiting to have my vehicle serviced. Sam is the man; stop in to see him for your new car needs. More

by Arwina74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sami Sulaiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Villegas
Jul 29, 2022 -

Jenkins Nissan responded

Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 27, 2022

Had to wait over a week to get my car. There was no communication unless I initiated it until it was time to pick up the car. The was ultimately fixed but not until I had to turn around be More

by vlad2k1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anacario Rivera
Jul 27, 2022 -

Jenkins Nissan responded

It's upsetting to hear that your experience was anything but stellar. We would like an opportunity to make this up to you. If you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution.

July 27, 2022

Everything was fine. I had an appointment and work was completed in a timely manner. More

by SHWDSNR2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I got no name
Jul 28, 2022 -

Jenkins Nissan responded

We're glad everything was completed on time and to your satisfaction! We sincerely value your business and look forward to your next visit!

July 26, 2022

Their service department struggle to fix an issue with a brand new car. Car still at the shop More

by fjrj1248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Wojtiuk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Miller, Robin Rockey
Jul 27, 2022 -

Jenkins Nissan responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution.

July 26, 2022

Shortest wait time ever. Advisor was very knowledgeable and helpful. Smooth and super easy experience More

by feidlerj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Cogle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Jenkins Nissan responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

July 22, 2022

Need to improve service quality and communication. Service was done and car was out, though never notified. Also requested about fix, they have not even verified and said that its working as designed. More

by Rey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Bearden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Jenkins Nissan responded

Thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to Kendall Miller at kmillerjn@yahoo.com when you have a chance. Thank you, and we look forward to hearing from you.

July 21, 2022

Brought my car in to have the A/C looked at. 6 hours later, the car is given back to me blowing out hot air. Thanks! More

by jeremydannelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angela Fisher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Jenkins Nissan responded

We appreciate you bringing this experience to our attention. If you are willing, please contact Kendall Miller at kmillerjn@yahoo.com so we can work towards a resolution. We look forward to hearing from you.

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