Jenkins Nissan - Service Center

They forgot to put the front piece of the bumper back on my car after servicing it. I had no idea what the piece of plastic was laying on my front seat, good thing I didn’t throw it away. When I got home an my car after servicing it. I had no idea what the piece of plastic was laying on my front seat, good thing I didn’t throw it away. When I got home and glanced at the front of the vehicle I noticed the hole and figured that’s where the piece went. Other than that everything good. More

Angel is the man with the plan and is always looking to help you in any way he can truly sell water to a whale if your looking for a vehicle get with him he truly is the top dog when it comes to getting yo help you in any way he can truly sell water to a whale if your looking for a vehicle get with him he truly is the top dog when it comes to getting you in your dream vehicle More

I had a great experience with Nissan, I felt very comfortable and I felt like I was at home, all my questions were answered and I am glad everyone here is experienced. Service is kind and helpful and comfortable and I felt like I was at home, all my questions were answered and I am glad everyone here is experienced. Service is kind and helpful and the people are caring and very helpful. More

4 hours of waiting for oil change very bad service advisors they see if you can’t we just leave advisors they see if you can’t we just leave More

Great customer service and very clean / sanitary. Apart from great service, service was quick. Definitely will be back for future services! Apart from great service, service was quick. Definitely will be back for future services! More

I came in for service Luis in sales help me great guy ,if you ever come in ask for luis you ever come in ask for luis More

Gil was very knowledgeable, kind and helpful! He helped me with my rushed car situation and provided excellent customer service. He also treated his coworkers with respect and a friendly attitude He helped me with my rushed car situation and provided excellent customer service. He also treated his coworkers with respect and a friendly attitude. More

Angela in Service is amazing with me. She is attentive and my car was done in a reasonable time with my appointment. She is attentive and my car was done in a reasonable time with my appointment. More

Sami did it he sold us the dream vehicle my husband's been wanting forever. Paperwork was a breeze it wasn't even like we had we're coming to buy a car it was so much easier than any other experiences we been wanting forever. Paperwork was a breeze it wasn't even like we had we're coming to buy a car it was so much easier than any other experiences we've ever had. We will definitely recommend him in the future More

I had very upsetting experience at the Jenkins Nissan in Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience Lakeland off of Lakeland hills Blvd. Since receiving my Nissan in 2017 I have made my scheduled oil changes the same. Never have I had the experience I had today with service technician Angela Fisher. To recap my experience. I made and appointment online as I always have and it said there was an availability for a 3pm oil change today. Being that it was a convenient time I scheduled my appointment. Upon arriving 20 minutes early and parking in the service garage I am approached by Ms. Fisher. She asks "Can I help you?" I inform her I'm there for an oil change. She asks if I have an appointment and I inform her I do for 3pm. She then asks if some guys name. I inform her I am not and she proceeds to ask did you make your appointment online? I advise her I did. Now confused be I'm not sure how that would cause a problem being that I received a confirmation email and text for my appointment as usual. She proceeds to tell me that they don't get notified about online appointments and that I'm lucky the "actual" 3pm appointment ddnt arrive otherwise I would have to be turned away. She then proceeded to tell me the inconveniences of making an appointment online and the issues it causes them. As she explained I listened confused as to why I was made to feel like I had done something wrong when this is always how I have made my service appointments. At one time in the past I have tried calling for questions about a service only for no one to answer. Ironically, as I write this email I have been on hold with the business over 10 mins. That being said, I tried asking her if something changes regarding the process of appointment making and she said no. When she confirmed this I informed her I have always made my appointment this way and never had I had this issue. She then reiterated what she said before about it being though corporate and she doesn't receive online appointments and if I schedule through the ladies in office I will get a confirmation through text and email. I informed her I did receive both email and text. And she responded with well we don't get it. I informed her that I understand if there are staffing issues but when it comes to the approach it could have been done better. I also informed her how her approach made me feel. She ended up just saying "well I'm sorry" and stormed off. I did not feel welcome when I got there and I felt like an inconvenience after taking the steps needed to make an appointment. More