Jenkins Nissan of Leesburg

This place is a joke! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Buyers beware! My family and I have had the worst experience buying our vehicle from this place! From the very first day it was a complete disaster! Not only do you have to wait for 6+hrs but after coming in for a vehicle they advertised was ready and available on their website and lot, we inquire and go through the paperwork to buy to later find out.. after 6hrs that there’s a safety recall that needed fixed first before they can sell the vehicle. Then they try and sell us a different vehicle same make and model but nowhere near the bells and whistles or mileage for the same price, so we spend 2-3 more hours on decided a vehicle at a different location that had everything we wanted and needed that could be delivered within two days, here’s the next nightmare: we get to the dealership to pickup our vehicle and the other dealership sold it! So here we are again! Disappointing disaster! So we spend yet another 8+ hr day picking out a similar vehicle that is coming from down south… would be there in 2-3 days they thankfully gave us a loaner vehicle as my truck was inoperative at this time (hence why I needed a new car) but when we get there this time it’s a completely different vehicle than we picked out! ( the staff went and drove down south and picked up the wrong van!) now the loaner they gave us was top notch all the bells every whistle you can think of, panoramic sun roofs, 360 back up camera, plug in ev, 10 in touch screen monitor, everything!!! So they suggested we just try and buy this vehicle we were already in, mind you it was great I loved it but it was wayyyyy out of our budget, about 15k more out of our budget! I have 4 kids, 2 month old, 1 year old, 2 year old and a 5 year old but this loaner vehicle was wonderful. It fit all our needs and wants! Just way over the budget so they promised my husband if he bought this loaner they’d work down the price to something reasonable we could afford, mind you they tried but the payments still came to about 300$ a month over budget but we needed a vehicle it had been almost 2 weeks with us without a vehicle. Now at the day of purchase we had all the kids in the car so they couldn’t do their great and expensive detail because it was late and the kids were screaming and we had been there yet another day for 6+ hrs, they promised us the works anytime we ever needed to and was able to bring the van back in to get that detail and autobond coating put on. Mind you we purchased the plug in hybrid, they never gave us the plug to charge it but promised they would order it. We purchased the complete maintenance package plus the works! Now, we have owned the vehicle for a few months put 3k miles on it and it’s time for our first oil change. I took the vehicle to be service the man that helped me stated we didn’t purchase the maintenance package and it was too soon for an oil change, (mind you it was 3 days after the date on the sticker) so I had to argue with him that we indeed did purchase it that I had all my paperwork on the “usb key” they gave, he started he can not READ the key, I have to bring paperwork. I told him to go check with his sales folks and make sure and he surely did and he stated well you do have the package but your going to use up all your free services before time bc you can drive it for another 2k miles.. I insisted for him to just complete the dang oil change. So the oils change was complete and everything seemed okay other than the 2 recalls that needed to be corrected which they couldn’t do it at Jenkins I had to get it done at Chrysler. So I scheduled the recalls for the following weekend to be done and took it there they completed it no issues. About 2 days after the recalls were completed the vehicle started making a terrible noise again like it did before, so I notified Chrysler and they told me to bring it back in after the holidays to check the codes. I took the vehicle in after Christmas to see why the vehicle was making noise More

Yokasta, Daniel, and Darron were all exceptional in helping me find the perfect car in a short period of time. helping me find the perfect car in a short period of time. More

Ronnie really took care of us! He was kind, patient and honest. I came in without an appointment and was out within an hour and a half. As a single mom, I appreciate feeling safe i He was kind, patient and honest. I came in without an appointment and was out within an hour and a half. As a single mom, I appreciate feeling safe in a vehicle. Ronnie made sure of this. Thank you!! More

PROFESSIONAL, FRIENDLY AND APPOINTMENT WAS ON TIME. THANKS TO DARREN DROKE WE WILL DEFINITELY BE BACK TO NISSAN OF LEESBURG FOR SERVICE. THANKS TO DARREN DROKE WE WILL DEFINITELY BE BACK TO NISSAN OF LEESBURG FOR SERVICE. More

Daniel and his team was amazing he helped me find right vehicle was very courteous and very helpful told me all of benefits of buying vehicle here him and Osaka really went out there way to make sure I got vehicle was very courteous and very helpful told me all of benefits of buying vehicle here him and Osaka really went out there way to make sure I got best deal and made sure I had great experience here I recommend anybody to come here to purchase vehicle thank you guys!! More

The entire staff was courteous, kind and worked to get us what we wanted without being pushy. The were also knowledgeable about the car, the financing, and very forthcoming about the best way to purchase a v what we wanted without being pushy. The were also knowledgeable about the car, the financing, and very forthcoming about the best way to purchase a vehicle. It was a painless experience. More

Yokasta provived excellent service, helpful, answer all our questions, we are so happy with her our questions, we are so happy with her More

I needed a car. Need to sell my car. They helpful fast, professional and friendly. I highly recommend them. Need to sell my car. They helpful fast, professional and friendly. I highly recommend them. More

Gave 1 star only because I had to. These people are liars. They broke the stem of my tire and lied about it. They tried to sell me a new tire, telling me I had something in it. Which a These people are liars. They broke the stem of my tire and lied about it. They tried to sell me a new tire, telling me I had something in it. Which also was a lie. I would trust nothing about this place. More

Jasmine was pleasant, professional and knowledgeable and it was a pleasure to work with her as I began my search for a new Rogue. I will definitely keep her and the dealership in mind as I get closer to a it was a pleasure to work with her as I began my search for a new Rogue. I will definitely keep her and the dealership in mind as I get closer to a final decision. More