Maus Nissan of Crystal River - Service Center

Second Purchase My first time dealing with Maus was at the New Port Richey site, I did alot of searching on line and that's where I found the car. I was able to have My first time dealing with Maus was at the New Port Richey site, I did alot of searching on line and that's where I found the car. I was able to have all the work I needed to be done in Crystal River. I took my car in for my free oil change and tire rotation, and a salesman asks to speak with me about trading in my car. Although I needed more seating than what my car had I hadn't really given a thought about trading it in. There wasn't a pushy salesman, just a very nice salesman willing to help me if I wanted to trade. I couldn't make up my mind, but the next day I was back, drove home in my SUV. Although I'm still getting use to the difference of a 4 seat to a 7 seat, I've enjoyed everytime I go out in it. Even better I still have the extras on this SUV too. More

Service issues (customer service, not mechanical) Addressed Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsi Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsive, apologetic, and communicative. He even offered a form of compensation to make up for our issues. Unfortunately, we aren't able to return to the dealership service department. However, if people would take the time to voice their concerns or their issues directly to the manager responsible...and communicate together...things may have a way of turning around. A+ for communication and compassion and really listening for Mr. Cory. More

EXPENSIVE After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased a new vehicle from a competing dealer. THEY were pleasant, helpful, and professional. I will NOT return to this dealer. More

New Friend Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the bal Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the ball. We felt like he was 'family' when we were done. HIGHLY recommend him and Maus' dealership. Wouldn't hesitate to shop there again. More