Maus Nissan of Crystal River - Service Center

Service issues (customer service, not mechanical) Addressed Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsi Well, after voicing some customer service issues directly to the Service Manager, Mr. Cory...we felt that his response was Immediate. He was responsive, apologetic, and communicative. He even offered a form of compensation to make up for our issues. Unfortunately, we aren't able to return to the dealership service department. However, if people would take the time to voice their concerns or their issues directly to the manager responsible...and communicate together...things may have a way of turning around. A+ for communication and compassion and really listening for Mr. Cory. More

EXPENSIVE After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased After a 10 min conversation with the service manager about estimates and service prices, I left. I promptly left, went down the street and purchased a new vehicle from a competing dealer. THEY were pleasant, helpful, and professional. I will NOT return to this dealer. More

New Friend Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the bal Bought many cars over my lifetime and this was the best experience ever. Our sales man, Kelly Kelley, was nice, friendly, knowledgeable and on the ball. We felt like he was 'family' when we were done. HIGHLY recommend him and Maus' dealership. Wouldn't hesitate to shop there again. More