Maus Nissan of Crystal River - Service Center

Routine service Went in for regular scheduled oil change and rotation. I had an appointment so the service advisor was quick to take my truck back. Waiting area was c Went in for regular scheduled oil change and rotation. I had an appointment so the service advisor was quick to take my truck back. Waiting area was comfortable and had snacks and water for the customers, which was nice. Service was was done promptly and I was back on my way. Without anyone trying to upsale me on other services, which was also refreshing. More

Brian is amazing! Brian is so helpful each time I have had my car in for service. Looking forward to working with him on the future. Thank you, Brian! Brian is so helpful each time I have had my car in for service. Looking forward to working with him on the future. Thank you, Brian! More

No scammers here Very friendly and helpful, they treat me like family. Never do they tell me a must do a service I didn’t come in for. What they do , do is give my car Very friendly and helpful, they treat me like family. Never do they tell me a must do a service I didn’t come in for. What they do , do is give my car a good look over and let me know if there are any concerns. They notify me of any upcoming items.... what I love about them is they have never scared me into doing a service... no scammers here! More

First service on 2019 Rogue Sport Loving my 2019 Rogue Sport! Brought it in for first service. Easy to schedule over the phone. When I arrived, Brian Phillips greeted me, took some p Loving my 2019 Rogue Sport! Brought it in for first service. Easy to schedule over the phone. When I arrived, Brian Phillips greeted me, took some pics of my vehicle, had me sign a few documents and off I went to the waiting room. I wasn't in there very long. They had my service done quickly and I was back on my way (on my day off)..... Thank you for the great service on my new vehicle! I had occasion to use the service department quite a bit last year with my previous vehicle. Brian was one of the advisers and again was great (and I had to spend ALOT of money and he made it bearable!! LOL.) Because of the treatment I received last year, I am completely at ease returning to the service center with my new vehicle. I had an amazing experience with my sales person Al Garcia, Will and Finance Guru, Geordan for the purchase of it. I sell new homes and I absolutely LOATHE buying vehicles. Your staff went above and beyond to honor my requests, keep me calm during the process and celebrate when the papers were signed!! Great honor to work these gentlemen. Thank you. More

Great Service, personal very nice, waiting nice and clean ve Great Service, Personal very ,nice waiting Room, very clean,good coffee and Donuts WP Will return for my next service I only live 12 miles From the Great Service, Personal very ,nice waiting Room, very clean,good coffee and Donuts WP Will return for my next service I only live 12 miles From the Maus Dealership More

Always enjoy visiting service center It's easy. Making appt is easy. Easy to get questions answered. Great coffee and donuts. Service dept is attentive and professional. Office ladies mak It's easy. Making appt is easy. Easy to get questions answered. Great coffee and donuts. Service dept is attentive and professional. Office ladies make payment quick and painless. Everyone is so friendly. More

Courteous staff, lengthy oil change We had an 1:15pm appt for an oil change. We arrived around 1:25. We had called ahead and said we would be 10 minutes late and were told it wouldn't be We had an 1:15pm appt for an oil change. We arrived around 1:25. We had called ahead and said we would be 10 minutes late and were told it wouldn't be a problem. We were surprised at the questions regarding the particulars of our vehicle. I guess we assumed that since we bought the vehicle at Maus Nissan and had Maus care that all of our info would be in the system. This wasn't really bothersome, just an observation. We do feel that the oil change took a long time. We didn't leave the dealership until 3. The service department didn't seem overly busy so we were disappointed it took 1 1/2 hours. The staff was friendly and professional and the dealership was clean and organized. We hope our next oil change will not be so lengthy. More

1st unpleasant experience While it is normally a pleasant experience, this last visit was not so. For an oil change and tire rotation it took approximately 2 1/2 hours and the While it is normally a pleasant experience, this last visit was not so. For an oil change and tire rotation it took approximately 2 1/2 hours and the tire rotation was not done because I had other appointments to get to. I understand that during service with other customers unforeseen situations can arise, but simple communications with your customers as to how this could affect them can prevent some of the unpleasantness. If it were an issue of overscheduling, that too is a simple fix, just don't do it! I will return as it is complimentary service for the upkeep of my vehicle I purchased there, but I hope this situation can be avoided in the future! More

Excellent Service! Brian was extremely helpful and knowledgeable. Answered all of my questions and then some. Patiently explained differences in cost. I sat in the car f Brian was extremely helpful and knowledgeable. Answered all of my questions and then some. Patiently explained differences in cost. I sat in the car for a few minutes because I was trying to figure out the display for maintenance. Brian noticed I was still sitting there and he came running out and explained to me how to reset it. Awesome experience. Very clean and friendly atmosphere. You have won a lifelong customer!! More

The Best Car Service I have been bringing my Nissan to get serviced here since I moved to Crystal River. I feel that my Nissan is in the very best hands and have been com I have been bringing my Nissan to get serviced here since I moved to Crystal River. I feel that my Nissan is in the very best hands and have been completely satisfied with all services done on my vehicle. The staff is very knowledgeable and friendly. More