Jenkins Nissan

My 2000 Nissan Frontier Desert Runner at 40k mi had developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost $400 for the job, to be done in the same day. Two hours later, the "Service Advisor" called, to inform me that also the front main oil seal was leaking, and would need to be replaced for over $500 more, and suggested changing rubber timing belt for $60 more, while they were at it. I had no way of knowing if the front seal was bad but agreed to this as the truck, even when only 40K original miles, was 7 years old. They called that afternoon telling me it was ready, and they sent their dealer ride to pick me up and drive me to the dealer. As I inspected underneath, I was taken aback to see; the oil pan was not only still leaking in the front, but now!!Leaking in the back as well!!. The bracket, attached to oil pan and holding the ATF lines to the cooler, was broken in half, several oil pan bolts had their heads sticking out not tightened, and one of the bolts was missing altogether, replaced by a stud and nut. Worse, when I tried to check the oil level, the oil dip stick was jammed. It would not come out at all. Almost in a rage, I complained to the "service advisor". He Apologized for the "inconvenience", and said they would do the job again and explained that "forgetting removing the oil dip stick when they did this job, was a honest mistake,". To make it short, they tried sealing the oil pan a total of 6 different times during an eight month period. The third time I had a talk with the Service Manager, and he tried to please, said would assign his best mechanic and would also provide a loaner car, which he did. I supplied a new oil pan, at my cost, to make it easier for them. But to no avail. Every time they called me to tell me it was ready, I only had to drive there, put a knee to the ground and look underneath to see the hanging oil drops. They would not even check the results of their "work". At the 6th try, they finally succeeded sealing the front of the oil pan, but the back was still leaking bad...so they gave up, and said would refund me the oil pan labor, $315 to be exact. No other compensation was offered for the aggravation, or the fact that now I have a worse leak than when I went in, or frequent trips to the dealer to deliver or pick up. It was 1 hour of my time every time I had to go. I did not think arguing the point, and only said it was OK. I just wanted out to try fixing it by myself, or find a private mechanic who is actually competent. Folks!!!THIS IS A "CERTIFIED" NISSAN DEALER, UNABLE TO FIX THE VEHICLE THEY DISTRIBUTE!!! Would I recommend this dealer?? Absolutely no,...no,...no,,,no,,,,no,...no.....no.....no....no....no....no, and if you buy from them, this is a hint what you can expect from their so called "Service". More

I left Columbia, South Carolina at 7am and flew to Tampa, Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jen Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jenkins Nissan in Lakeland, about 40 miles away. I was picking up a 2002 Infiniti G20, supposedly a very nice car. We had them drive it twice before making the trip to make sure everything was OK before my arrival. We were told there were no exceptions (anything that wasn't right or needed repairing) on the car. Well... Upon arriving at the dealership, I found this waiting on me: 1. A dent the size of a silver dollar on the trunk lid that had cracked the paint. 2. The front lip spoiler (the piece below the bumper) scraped a curb or something that scraped off about a foot of paint along the outside edge and abraded the plastic. 3. Seats that still would need to be cleaned by a detail shop. 4. Some of the pin stripes missing. 5. A hood that had been painted. (We were told the car had no prior paintwork.) In fact the hood, the fenders on either side, and the grille surround were three slightly different shades of white, and the hood was not properly aligned. I was, needless to say, not happy. After much debate, we decided we should pass on it. When I tell them this, they hand me the client's check back, take the keys off the desk, and basically say have a nice day. And a ride to the airport would not be provided. (Keep in mind I'm about 40 miles from the airport, and the dealership had picked me up.) I had to wait two hours at a restaurant down the street for a car service to come pick me up to take me back to the airport at a cost of $80 plus pay another $240 from another plane ticket to get me home, as well as wait five hours for the flight to leave. All of this could have been avoided if this dealership had simply been more forthcoming about the condition of the car in advance. To leave me stranded in a strange town and offer absolutely no assistance in getting home--even a ride to the airport from which they picked me up--is customer service at it's very worst. If you choose to buy from this dealership, I strongly advise you to realize that their standards of what is a "very nice car" may not be the same standards you hold. And to be on the safe side, arrange your transportation in advance in case you choose not to purchase their car. More