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Jenkins Nissan
Lakeland, FL
5,231 Reviews
Jenkins Nissan is a surprise to most shoppers! Our sales staff, sales management, as well as finance.......same staff, same team.....for YEARS! As we grow we seek out other exceptional sales professionals - those with an eye to the "future" or "bigger picture". Our Jenkins Nissan group offers something rare in the sales and especially the automotive sales category: STAYING POWER! Most of our sales staff has been here 6+ years.....with the rookie at one year! And HE was recruited from a Menswear Store! So we build our team with the future in mind....so that when we earn your business it's the same set of faces year after year!
Browse our inventory of new Nissan vehicles and used cars in Lakeland to find the car of your dreams. If you need a car loan in Lakeland check out our finance page to start the process. If you need parts or service don't forget about our talented Nissan repair technicians and Nissan parts professionals. Jenkins Nissan strives to provide the best sales, service, and experience possible near Tampa, Wesley Chapel and Winter Haven to make your car buying process stress free. Don't take our word for it, come down to 4401 State Road 33N, Lakeland, Florida and see the Jenkins Nissan difference for yourself!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
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Showing 5,231 reviews
September 27, 2006
I left Columbia, South Carolina at 7am and flew to Tampa, Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jen Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jenkins Nissan in Lakeland, about 40 miles away. I was picking up a 2002 Infiniti G20, supposedly a very nice car. We had them drive it twice before making the trip to make sure everything was OK before my arrival. We were told there were no exceptions (anything that wasn't right or needed repairing) on the car. Well... Upon arriving at the dealership, I found this waiting on me: 1. A dent the size of a silver dollar on the trunk lid that had cracked the paint. 2. The front lip spoiler (the piece below the bumper) scraped a curb or something that scraped off about a foot of paint along the outside edge and abraded the plastic. 3. Seats that still would need to be cleaned by a detail shop. 4. Some of the pin stripes missing. 5. A hood that had been painted. (We were told the car had no prior paintwork.) In fact the hood, the fenders on either side, and the grille surround were three slightly different shades of white, and the hood was not properly aligned. I was, needless to say, not happy. After much debate, we decided we should pass on it. When I tell them this, they hand me the client's check back, take the keys off the desk, and basically say have a nice day. And a ride to the airport would not be provided. (Keep in mind I'm about 40 miles from the airport, and the dealership had picked me up.) I had to wait two hours at a restaurant down the street for a car service to come pick me up to take me back to the airport at a cost of $80 plus pay another $240 from another plane ticket to get me home, as well as wait five hours for the flight to leave. All of this could have been avoided if this dealership had simply been more forthcoming about the condition of the car in advance. To leave me stranded in a strange town and offer absolutely no assistance in getting home--even a ride to the airport from which they picked me up--is customer service at it's very worst. If you choose to buy from this dealership, I strongly advise you to realize that their standards of what is a "very nice car" may not be the same standards you hold. And to be on the safe side, arrange your transportation in advance in case you choose not to purchase their car. More
by alexcone
