Jenkins Nissan

I felt pressured into taking my new car home that Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial is Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial issues were discussed and I was merely handed the second key). I had offered (that Thurs.) to sign a note promising good faith but I was told that the dealership now owned my Scion. It is now one week later, and Jose (finance) called and said we have to return TODAY to complete financial info...it seems that they forgot to collect $3200.00 due at signing. I wanted to take my Scion home and return the next day and not feel so rushed and unusually cold....and now I am responsible for returning AGAIN to deliver the forgotten $3200.00 . I am 66 yrs old.....still waiting for a dealership that only pretends that I am appreciated and likable.... until I sign. Sandra Douglas More

I purchased my car from this dealership in 2009 and was the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking the the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking they replaced it but after a review from their master mechanic after the second one started doing the same thing, it was discovered they do not know who to fill the transmission fluid properly. And they are a certified mechanic!!! My moonroof has been leaking for the past three years and each year they swear its fixed only to have to go back a few months later because they didn't fix the problem. The worst part about this dealership is that they have damaged my car almost everytime they have it but will not do anything about what they have done. Do not use this dealership for anything. You can get their general manager to ever contact you. I would truly recommend not ever buying a Nissan vehicle, as they do not stand behind their products. More

I bought a 2013 Pathfinder from this dealership. The sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I dro sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I drove down the road like I was being hit from behind. Spent 10 months dealing with the issue - brought it in to the shop 4 times for them to repair it. (No Fix) - I called a Manager Glen McGuire to see if we could get some or all of our money back that we paid to put the zillion on our car. I am ok with the answer "no" it’s my second favorite answer after yes. However, there is a difference in saying No and showing empathy towards the issues we (the consumer) have been having and caring about a customer as a person rather than the treatment we received. He became angry at the mention of the issue, became very rude and mean on the call, and hung up on me. "You can bet I will never buy a car from you again". I tried to call him back to continue our conversation and he told me off and said he was busy and hung up again. I have never been treated so rudely by someone I spent $40,000.00 with. The other managers might be ok but this Glen McGuire guy seems in need of Sales Training or just a class on how to show empathy or care about what another human being is going through. If I sold a Lemon to someone I would feel terrible about the situation and do what I could to help and not spend my time being a jerk to your customers… I am very upset at how I was treated by Glen Mcguire. More

Sept 19th, Horrible experience! I called ahead on an Altima advertised on their banner on their webpage as $7000 off 2013's. I quoted the price$16,345 to the sales person and he said yes they had it. We Altima advertised on their banner on their webpage as $7000 off 2013's. I quoted the price$16,345 to the sales person and he said yes they had it. We drove 70 miles to the dealership and were prepared to walk in pay cash and walk out with the car. They then told us the car was $1,000 more and the banner was wrong and had expired and it was in the fine print. Well they said it expired 4 days earlier but it was still on their web page. No one was willing to help us including the manager who said he called the owner and they would not meet the price they had posted indicating it was expired. Not our fault it was still on their page. Nothing but rude people that would not apologize and in fact were talking behind our backs and snickering when we did talk to the manager. This all took place September 7th!!! And now today I look at their add and it again says $7,000 off and the $16,345 price point is back. Imagine losing a customer that day and then offering the same vehicle for the same price 11 days later. Who knows, maybe it was on sale the very next day. We walked away that day and never a follow up call, no apology no nothing! And we were prepared to pay cash! All I can say is Jenkins Nissan will receive the most publicized negative feedback from this missed sale. I have shared and will continue to share my experience with all....A very Dissatisfied Guest that will never return!!! Sept 21st, The saga continues....after complaining to Nissan USA, I received a call not from their specialist as promised, I received a call from Jenkins NIssan. How gracious of them to say they would now sell me the car at the $16,345. I asked if they would offer me their next level model for the same price for the inconvenience. The Asst Manager said he would discuss with his Manager. The next day, I received a call from the Asst Manger and he said the manager indicated I was trying to swindle them out of another $1,000. Imagine,"another $1,000"???? All I was looking for initially was the deal on their website and something for my inconvenience given our time and travel to the dealership. Well, I wonder if Nissan will call me back or if they even care...... More

The first experience I had with Jenkins Nissan was not the best, but the was at their used car lot on north 98 in Lakeland. After writing to Nissan Corporate they contacted me and redeemed themselves. I the best, but the was at their used car lot on north 98 in Lakeland. After writing to Nissan Corporate they contacted me and redeemed themselves. I received a call from Glenn at their new car lot off State Road 33 and was put in contact with Rahshon Clark the Sales Rep. He really took care of me. He had me drive to his lot and then he drove me over to the used car lot himself walked me around and made sure I was taken care of. I found a wonderful used car, 2010 Maxima that I truly love. I had my heart set on this car for a week. I know Rahshon Clark deals mostly with new car sales, but I really appreciate all the attention he gave me. I will certainly send customers to Jenkins Nissan to see Rahshon Clark!!! -P. Nadine Costigan More

This was the best car buying experience of my life!!! I called to confirm that the prices online are accurate,and the next day went to the dealership and received fast and professional customer service fro called to confirm that the prices online are accurate,and the next day went to the dealership and received fast and professional customer service from Vincent Maguire. He introduced us to several different SUVs of the 2013 Nissan Pathfinder Platinum, and had a great deal of knowledge about every model and its extras. He showed us how everything works and operates with great patience and showed us that he truly cares about his customers. We ended up buying one of the 2013 Nissan Pathfinder Platinums he had in stock at an $8,000 discount from the MSRP!! We were very pleased with the attention,patience,knowledge and consistence of the staff, and had an overall AMAZING car buying experience! We would definitely recommend this dealership to anyone looking to buy a new car! More

This is hands down the WORST experience I have ever had with a dealership. Don’t let their advertised low prices trick you into doing business with them. My husband and I live an hour away from Jenkins Nis with a dealership. Don’t let their advertised low prices trick you into doing business with them. My husband and I live an hour away from Jenkins Nissan but we found a car we were interested in online through their website. We started out working with Krista, their online sales associate, because we didn’t want to waste our time making the long drive unless we knew we would be buying a car. We were going to be trading in our car, which she said would have to be looked at before they could give us a trade in value, but approximated about 11k. We asked for an exact figure of what we would be paying (car price, fees, etc), so she gave us the complete breakdown with the out the door figure. We felt comfortable at this point that this was going to be a straight forward sale, besides the negotiation of the trade in value of course, and decided on a time to come in. We let her know AGAIN that we would be making a long drive and bringing with us our small child. Krista said she understood and would have us in and out. So here’s where the scam begins………..Krista then let us know that she would not be available and that her associate Mike would be taking care of us. Apparently Mike had all our info, right….. Yes, Mike was so helpful that he called and emailed us twice to confirm we would have everything we needed when we came in. This guy seems like he’s on his game! So when we got there we figured okay, this is going to be an easy process. They’ve pulled our credit, we’ve agreed on the price of the car, now all there is to do is determine the trade in value on our car. Yes, Mike was so informed and helpful that when it came to the price of the car he had it listed as $300 more than what they had advertised and what Krista had given us in our breakdown. (Now note that they put on their website that they have no addendums on the price of the cars except for the usual dealer fee, etc). When we tell Mike this and go searching through our phone to pull up the email from Krista, he looks at us like we have twelve heads. He says it must have been a different car. I say no, it’s the right car. It’s advertised on your website. He doesn’t bother to check, but instead make us look for five minutes on our phone to pull it up. Meanwhile he has never bothered to ask if we want anything to drink, and by the look of their restrooms, that was probably a good thing. So we pull up the conversation and again he doesn’t seem to understand. Shouldn’t this have all been discussed before we came in? According to Krista, Mike had all the information. Then they tell us that they are going to give us $1000 less for the trade in than Krista approximated. So we come back with you need to come down the $300 on the price of the new car, and up on our trade in. Mike says, okay, and comes back with the sales manager. The sales manager, didn’t keep his name to memory because I am fuming at this point, comes back and says that the price of car is not changing and the trade in amount is not changing. So we say okay, then we are leaving, and the nice man that he is hands us our keys with not even an apology or a “lets discuss this”, and lets us walk out the door. And Mike, the great guy that he is, pretends he is on his cell phone and turns his back to us as we walk out the door. CUSTOMER SERVICE AT ITS FINEST!!!!!!!! It wasn’t so much the value of the trade in, but the fact that we agreed on the price of the car that THEY ADVERTISED on their website, and if they are willing to let customers walk over $300, then they must not need business. I am so disgusted by this experience that it has turned me off Nissans forever! I will never buy a Nissan after the way we were treated. They knew our situation, what was discussed, the journey we made to come see them, and still they tried to screw us over. BUYERS BEWARE!!!!!! STAY AWAY FROM JENKINS NISSAN!! More

BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am highly upset with this lousy faulty deceptive dealer. Rita garrison emailed me a price quote a BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am highly upset with this lousy faulty deceptive dealer. Rita garrison emailed me a price quote and convinced me over the phone that will be the selling price and I should fill out a credit application online and had me sent them a copy of my driver's license to them. After they get everything they need then there's the $2000 more bomb dropped on me. They claimed the owner had put the wrong price on the internet, which all three of the with the same model and price, even the model had match the advertised model discount? That's a mistake?....Really? Well, looking at the inventories that they had over the internet, it doesn't seems to be that big of mistake in his pocket. It made his pocket pretty healthy. No! I don't have extra $2000 of my hard earning money for people like you and your internet director, Rita Garrison! More

The sales person that I dealt with when I bought my new Altima was Jason. He was very patient to work with and didn't push me into buying a new car. He new the product he was selling and did a great jo Altima was Jason. He was very patient to work with and didn't push me into buying a new car. He new the product he was selling and did a great job of explaining everything to me. I would buy my car from him again. Another person that I dealt with in the car buying process was Krista. Whenever I would call on the telephone she would answer. Some dealerships you call over and over again and get there voicemal. She was great about ordering my all season mats and trunk protector and knowing when they would arrive. She also helped me through the process of showing me where the parts department was and getting Joe to detail my car which he did an excellent drive with. I like the customer srevice I received there. I will buy my next car with them because I got a great detail and everyone was easy to work with. More

This was the best car buying experience I have ever had! This past weekend I went to Jenkins Nissan in Lakeland and purchased a 2013 Nissan Rogue. The primary salesperson I dealt with was Rita Garrison and This past weekend I went to Jenkins Nissan in Lakeland and purchased a 2013 Nissan Rogue. The primary salesperson I dealt with was Rita Garrison and she was amazing! She took me on one of the most informative, thorough, and fun test drives I have ever been on. She showed me much more about the vehicle than just "this is how it feels driving down the road". She had me test the turning radius, the backup camera, and the awesome braking system. One of my primary concerns coming from a full-size truck to an SUV was the safety rating. Rita knew every airbag, safety feature, and rating there was to know on the vehicle. When we returned to the dealership I was sold. I then met with Buddy Allman in Sales who was absolutely wonderful as well. He was so kind and courteous, and he kept me informed during the entire process. He made sure that I was comfortable while I waited for the paperwork to be prepared, and always treated me with the utmost respect. He even took the time to personally go and help with the detailing of my new vehicle. When I eventually went into the Finance Office I was greeted by John Cvitovidch who was very knowledgeable and kind. He was never pushy or cold like some finance managers can be. Throughout the entire process I felt at ease. Every step was very clear and well explained and there were never any of those typical car dealership games between the salesperson and the finance desk. I have been through so many of those games in the past that I was dreading the thought of buying a new car, but as soon as I set foot on the Jenkins Nissan lot I felt at ease. I would HIGHLY recommend this dealership to ANYONE! And I don't know what kind of magic wand John keeps in his desk, but he truly can work miracles with the numbers! The most impressive thing that Jenkins does differently than any other dealership I have every been to is their delivery of the vehicle. Rita actually took the time to sit in the car with me and go over every feature, bell and whistle. I have NEVER had any other car dealership do this. This really sets them apart from their competition! More