Jenkins Nissan

I needed to get a oil change and tire rotation on my car, and Mike was the first person that came out to get my information from my car. He was very nice and patient while I was gathering all my stuff from m and Mike was the first person that came out to get my information from my car. He was very nice and patient while I was gathering all my stuff from my car. I believe he is a prime example of what a great employee is!! Thanks again Mike for all your help!--- Virginia More

Michael was very patient and helpful when I was explaining the problems with my car. He took the time to explain all the options that we could take. He took the time to go over the bill and ex pla explaining the problems with my car. He took the time to explain all the options that we could take. He took the time to go over the bill and ex plain what each charge meant. I believe he is a great assest to your company. More

This was, by far, the worse car buying experience I have ever had and I have bought 8 new cars over my lifetime. I am a 48 year old woman who took my 69 year old mother-in-law to buy her 1st car with cas ever had and I have bought 8 new cars over my lifetime. I am a 48 year old woman who took my 69 year old mother-in-law to buy her 1st car with cash. She was very excited about this and it was her birthday! After much research - we found the best car for her and went after quotes. US News&World Report advises to get 3 quotes and also listed the manufactures price and lowest invoice prices in that area. Amid greeted us upon arrival outside and I explained we knew what we wanted, had cash and just needed a quote for the bottom line best price he could give us. He first informed us that cash was not good for him because he made more money from financing! Secondly he snubbed us when I told him we wanted the Nissan Versa as it was rated the Best Sub-compact car - it also happens to be the least expensive new car on the lot. At that point, yes, I had an attitude and should have walked right then and there. We did go inside though and of course he had us wait several times while he went and did who knows what. He comes back and starts telling me the LOWEST price was this and when I told him it was not - he got very antagonistic and then got snotty with writing down an asinine price asking me if that was low enough! Then he left again, came back and proceeded to address just my mother in law. When I mentioned that he was no longer directing the conversation in my direction, he informed me he was only talking to the nice one!!! My mother in law had barely said 10 words at that point. OK, being con descending to women in this day and time is REALLY barbaric. Not only was he rude, obnoxious and unprofessional but made me feel like I was dealing with someone from outer space! I did not even know they still hired people like this without some sort of customer service back ground. Bottom line - NEVER, NEVER go to this dealership to attempt to buy a car especially if you are a woman, unless they get rid of this person and hire really professional car sales people. Thank you More

My 2000 Nissan Frontier Desert Runner at 40k mi had developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost developed a small oil leak in the front of the oil pan. I took it to my local Nissan dealer: Jenkins Nissan in Lakeland, FL. I was quoted almost $400 for the job, to be done in the same day. Two hours later, the "Service Advisor" called, to inform me that also the front main oil seal was leaking, and would need to be replaced for over $500 more, and suggested changing rubber timing belt for $60 more, while they were at it. I had no way of knowing if the front seal was bad but agreed to this as the truck, even when only 40K original miles, was 7 years old. They called that afternoon telling me it was ready, and they sent their dealer ride to pick me up and drive me to the dealer. As I inspected underneath, I was taken aback to see; the oil pan was not only still leaking in the front, but now!!Leaking in the back as well!!. The bracket, attached to oil pan and holding the ATF lines to the cooler, was broken in half, several oil pan bolts had their heads sticking out not tightened, and one of the bolts was missing altogether, replaced by a stud and nut. Worse, when I tried to check the oil level, the oil dip stick was jammed. It would not come out at all. Almost in a rage, I complained to the "service advisor". He Apologized for the "inconvenience", and said they would do the job again and explained that "forgetting removing the oil dip stick when they did this job, was a honest mistake,". To make it short, they tried sealing the oil pan a total of 6 different times during an eight month period. The third time I had a talk with the Service Manager, and he tried to please, said would assign his best mechanic and would also provide a loaner car, which he did. I supplied a new oil pan, at my cost, to make it easier for them. But to no avail. Every time they called me to tell me it was ready, I only had to drive there, put a knee to the ground and look underneath to see the hanging oil drops. They would not even check the results of their "work". At the 6th try, they finally succeeded sealing the front of the oil pan, but the back was still leaking bad...so they gave up, and said would refund me the oil pan labor, $315 to be exact. No other compensation was offered for the aggravation, or the fact that now I have a worse leak than when I went in, or frequent trips to the dealer to deliver or pick up. It was 1 hour of my time every time I had to go. I did not think arguing the point, and only said it was OK. I just wanted out to try fixing it by myself, or find a private mechanic who is actually competent. Folks!!!THIS IS A "CERTIFIED" NISSAN DEALER, UNABLE TO FIX THE VEHICLE THEY DISTRIBUTE!!! Would I recommend this dealer?? Absolutely no,...no,...no,,,no,,,,no,...no.....no.....no....no....no....no, and if you buy from them, this is a hint what you can expect from their so called "Service". More

I left Columbia, South Carolina at 7am and flew to Tampa, Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jen Florida to pick up a car from Jenkins Nissan. I arrived at the Tampa airport, and was picked up by a representative of the dealership to ride to Jenkins Nissan in Lakeland, about 40 miles away. I was picking up a 2002 Infiniti G20, supposedly a very nice car. We had them drive it twice before making the trip to make sure everything was OK before my arrival. We were told there were no exceptions (anything that wasn't right or needed repairing) on the car. Well... Upon arriving at the dealership, I found this waiting on me: 1. A dent the size of a silver dollar on the trunk lid that had cracked the paint. 2. The front lip spoiler (the piece below the bumper) scraped a curb or something that scraped off about a foot of paint along the outside edge and abraded the plastic. 3. Seats that still would need to be cleaned by a detail shop. 4. Some of the pin stripes missing. 5. A hood that had been painted. (We were told the car had no prior paintwork.) In fact the hood, the fenders on either side, and the grille surround were three slightly different shades of white, and the hood was not properly aligned. I was, needless to say, not happy. After much debate, we decided we should pass on it. When I tell them this, they hand me the client's check back, take the keys off the desk, and basically say have a nice day. And a ride to the airport would not be provided. (Keep in mind I'm about 40 miles from the airport, and the dealership had picked me up.) I had to wait two hours at a restaurant down the street for a car service to come pick me up to take me back to the airport at a cost of $80 plus pay another $240 from another plane ticket to get me home, as well as wait five hours for the flight to leave. All of this could have been avoided if this dealership had simply been more forthcoming about the condition of the car in advance. To leave me stranded in a strange town and offer absolutely no assistance in getting home--even a ride to the airport from which they picked me up--is customer service at it's very worst. If you choose to buy from this dealership, I strongly advise you to realize that their standards of what is a "very nice car" may not be the same standards you hold. And to be on the safe side, arrange your transportation in advance in case you choose not to purchase their car. More