Jenkins Nissan

Extra Mile Every Time My experience with Jenkins Nissan in Lakeland, FL was an ideal situation that you want to have when buying a car. Jimmy my sales person was the best! My experience with Jenkins Nissan in Lakeland, FL was an ideal situation that you want to have when buying a car. Jimmy my sales person was the best! This was my second time purchasing a car with them. Their staff always goes the extra mile and will help you in every way. Next time I’m looking to buy a car, they are definitely going to be first and most likely last stop. More

Bad business practices I was very disappointed with my experience at this dealership. If you are going to buy a new car their and no trade in, then everything will go fine a I was very disappointed with my experience at this dealership. If you are going to buy a new car their and no trade in, then everything will go fine as you don't negotiate on their prices. However, if you go with a trade, prepare to be low-balled to high xxxx. I was their when they had a a promotion of a $500 gift card if you purchased a new car by the end of that month. We selected the car we were ready to purchase and we went over the trades. Not only did they offer a price based on the wrong trim of my trade, but they seemed insulted when I implored them to reassess their figures. The finally came back and apologized for their error on not giving a fair price based on the trim of my trade, When all was said and down we came to an agreeable price based in the trades, I reminded them that I would like to have the gift card promised on their website. The said they would not honor it because of the it would hurt their bottom line. I was annoyed that they advertised this and told them this was not fair. I was told my "they were not interested in my business" on a subsequent call to complain about the practices they used. Really, this whole thing left a bad taste in my mouth and I will never return to this dealership. More

I felt pressured into taking my new car home that Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial is Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial issues were discussed and I was merely handed the second key). I had offered (that Thurs.) to sign a note promising good faith but I was told that the dealership now owned my Scion. It is now one week later, and Jose (finance) called and said we have to return TODAY to complete financial info...it seems that they forgot to collect $3200.00 due at signing. I wanted to take my Scion home and return the next day and not feel so rushed and unusually cold....and now I am responsible for returning AGAIN to deliver the forgotten $3200.00 . I am 66 yrs old.....still waiting for a dealership that only pretends that I am appreciated and likable.... until I sign. Sandra Douglas More

I purchased my car from this dealership in 2009 and was the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking the the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking they replaced it but after a review from their master mechanic after the second one started doing the same thing, it was discovered they do not know who to fill the transmission fluid properly. And they are a certified mechanic!!! My moonroof has been leaking for the past three years and each year they swear its fixed only to have to go back a few months later because they didn't fix the problem. The worst part about this dealership is that they have damaged my car almost everytime they have it but will not do anything about what they have done. Do not use this dealership for anything. You can get their general manager to ever contact you. I would truly recommend not ever buying a Nissan vehicle, as they do not stand behind their products. More

I bought a 2013 Pathfinder from this dealership. The sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I dro sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I drove down the road like I was being hit from behind. Spent 10 months dealing with the issue - brought it in to the shop 4 times for them to repair it. (No Fix) - I called a Manager Glen McGuire to see if we could get some or all of our money back that we paid to put the zillion on our car. I am ok with the answer "no" it’s my second favorite answer after yes. However, there is a difference in saying No and showing empathy towards the issues we (the consumer) have been having and caring about a customer as a person rather than the treatment we received. He became angry at the mention of the issue, became very rude and mean on the call, and hung up on me. "You can bet I will never buy a car from you again". I tried to call him back to continue our conversation and he told me off and said he was busy and hung up again. I have never been treated so rudely by someone I spent $40,000.00 with. The other managers might be ok but this Glen McGuire guy seems in need of Sales Training or just a class on how to show empathy or care about what another human being is going through. If I sold a Lemon to someone I would feel terrible about the situation and do what I could to help and not spend my time being a jerk to your customers… I am very upset at how I was treated by Glen Mcguire. More

Sept 19th, Horrible experience! I called ahead on an Altima advertised on their banner on their webpage as $7000 off 2013's. I quoted the price$16,345 to the sales person and he said yes they had it. We Altima advertised on their banner on their webpage as $7000 off 2013's. I quoted the price$16,345 to the sales person and he said yes they had it. We drove 70 miles to the dealership and were prepared to walk in pay cash and walk out with the car. They then told us the car was $1,000 more and the banner was wrong and had expired and it was in the fine print. Well they said it expired 4 days earlier but it was still on their web page. No one was willing to help us including the manager who said he called the owner and they would not meet the price they had posted indicating it was expired. Not our fault it was still on their page. Nothing but rude people that would not apologize and in fact were talking behind our backs and snickering when we did talk to the manager. This all took place September 7th!!! And now today I look at their add and it again says $7,000 off and the $16,345 price point is back. Imagine losing a customer that day and then offering the same vehicle for the same price 11 days later. Who knows, maybe it was on sale the very next day. We walked away that day and never a follow up call, no apology no nothing! And we were prepared to pay cash! All I can say is Jenkins Nissan will receive the most publicized negative feedback from this missed sale. I have shared and will continue to share my experience with all....A very Dissatisfied Guest that will never return!!! Sept 21st, The saga continues....after complaining to Nissan USA, I received a call not from their specialist as promised, I received a call from Jenkins NIssan. How gracious of them to say they would now sell me the car at the $16,345. I asked if they would offer me their next level model for the same price for the inconvenience. The Asst Manager said he would discuss with his Manager. The next day, I received a call from the Asst Manger and he said the manager indicated I was trying to swindle them out of another $1,000. Imagine,"another $1,000"???? All I was looking for initially was the deal on their website and something for my inconvenience given our time and travel to the dealership. Well, I wonder if Nissan will call me back or if they even care...... More

The first experience I had with Jenkins Nissan was not the best, but the was at their used car lot on north 98 in Lakeland. After writing to Nissan Corporate they contacted me and redeemed themselves. I the best, but the was at their used car lot on north 98 in Lakeland. After writing to Nissan Corporate they contacted me and redeemed themselves. I received a call from Glenn at their new car lot off State Road 33 and was put in contact with Rahshon Clark the Sales Rep. He really took care of me. He had me drive to his lot and then he drove me over to the used car lot himself walked me around and made sure I was taken care of. I found a wonderful used car, 2010 Maxima that I truly love. I had my heart set on this car for a week. I know Rahshon Clark deals mostly with new car sales, but I really appreciate all the attention he gave me. I will certainly send customers to Jenkins Nissan to see Rahshon Clark!!! -P. Nadine Costigan More

This was the best car buying experience of my life!!! I called to confirm that the prices online are accurate,and the next day went to the dealership and received fast and professional customer service fro called to confirm that the prices online are accurate,and the next day went to the dealership and received fast and professional customer service from Vincent Maguire. He introduced us to several different SUVs of the 2013 Nissan Pathfinder Platinum, and had a great deal of knowledge about every model and its extras. He showed us how everything works and operates with great patience and showed us that he truly cares about his customers. We ended up buying one of the 2013 Nissan Pathfinder Platinums he had in stock at an $8,000 discount from the MSRP!! We were very pleased with the attention,patience,knowledge and consistence of the staff, and had an overall AMAZING car buying experience! We would definitely recommend this dealership to anyone looking to buy a new car! More

This is hands down the WORST experience I have ever had with a dealership. Don’t let their advertised low prices trick you into doing business with them. My husband and I live an hour away from Jenkins Nis with a dealership. Don’t let their advertised low prices trick you into doing business with them. My husband and I live an hour away from Jenkins Nissan but we found a car we were interested in online through their website. We started out working with Krista, their online sales associate, because we didn’t want to waste our time making the long drive unless we knew we would be buying a car. We were going to be trading in our car, which she said would have to be looked at before they could give us a trade in value, but approximated about 11k. We asked for an exact figure of what we would be paying (car price, fees, etc), so she gave us the complete breakdown with the out the door figure. We felt comfortable at this point that this was going to be a straight forward sale, besides the negotiation of the trade in value of course, and decided on a time to come in. We let her know AGAIN that we would be making a long drive and bringing with us our small child. Krista said she understood and would have us in and out. So here’s where the scam begins………..Krista then let us know that she would not be available and that her associate Mike would be taking care of us. Apparently Mike had all our info, right….. Yes, Mike was so helpful that he called and emailed us twice to confirm we would have everything we needed when we came in. This guy seems like he’s on his game! So when we got there we figured okay, this is going to be an easy process. They’ve pulled our credit, we’ve agreed on the price of the car, now all there is to do is determine the trade in value on our car. Yes, Mike was so informed and helpful that when it came to the price of the car he had it listed as $300 more than what they had advertised and what Krista had given us in our breakdown. (Now note that they put on their website that they have no addendums on the price of the cars except for the usual dealer fee, etc). When we tell Mike this and go searching through our phone to pull up the email from Krista, he looks at us like we have twelve heads. He says it must have been a different car. I say no, it’s the right car. It’s advertised on your website. He doesn’t bother to check, but instead make us look for five minutes on our phone to pull it up. Meanwhile he has never bothered to ask if we want anything to drink, and by the look of their restrooms, that was probably a good thing. So we pull up the conversation and again he doesn’t seem to understand. Shouldn’t this have all been discussed before we came in? According to Krista, Mike had all the information. Then they tell us that they are going to give us $1000 less for the trade in than Krista approximated. So we come back with you need to come down the $300 on the price of the new car, and up on our trade in. Mike says, okay, and comes back with the sales manager. The sales manager, didn’t keep his name to memory because I am fuming at this point, comes back and says that the price of car is not changing and the trade in amount is not changing. So we say okay, then we are leaving, and the nice man that he is hands us our keys with not even an apology or a “lets discuss this”, and lets us walk out the door. And Mike, the great guy that he is, pretends he is on his cell phone and turns his back to us as we walk out the door. CUSTOMER SERVICE AT ITS FINEST!!!!!!!! It wasn’t so much the value of the trade in, but the fact that we agreed on the price of the car that THEY ADVERTISED on their website, and if they are willing to let customers walk over $300, then they must not need business. I am so disgusted by this experience that it has turned me off Nissans forever! I will never buy a Nissan after the way we were treated. They knew our situation, what was discussed, the journey we made to come see them, and still they tried to screw us over. BUYERS BEWARE!!!!!! STAY AWAY FROM JENKINS NISSAN!! More

BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am highly upset with this lousy faulty deceptive dealer. Rita garrison emailed me a price quote a BEWARE OF THE DECEPTIVE BAD BUSINESS PRACTICE! I am highly upset with this lousy faulty deceptive dealer. Rita garrison emailed me a price quote and convinced me over the phone that will be the selling price and I should fill out a credit application online and had me sent them a copy of my driver's license to them. After they get everything they need then there's the $2000 more bomb dropped on me. They claimed the owner had put the wrong price on the internet, which all three of the with the same model and price, even the model had match the advertised model discount? That's a mistake?....Really? Well, looking at the inventories that they had over the internet, it doesn't seems to be that big of mistake in his pocket. It made his pocket pretty healthy. No! I don't have extra $2000 of my hard earning money for people like you and your internet director, Rita Garrison! More