Jenkins Nissan
Lakeland, FL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 5:00 PM
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Sales person Just wanted to mention my experience with Jason Percy. Outstanding customer care, Jason goes above and beyond to make sure all aspects of the sales an Just wanted to mention my experience with Jason Percy. Outstanding customer care, Jason goes above and beyond to make sure all aspects of the sales and service of vehicle is smooth and timely. Jason is very easy to get in contact with and is always willing to help with things beyond just the sales aspect of the vehicle. I recommend Jason and Jenkins Nissan for a great car buying experience! More
Great deals, great customer service Love my car,and Shana Cheney was so helpful,patient and helped me get the car I wanted. I recommend her and Jenkins to anyone looking for a new car! Love my car,and Shana Cheney was so helpful,patient and helped me get the car I wanted. I recommend her and Jenkins to anyone looking for a new car! More
Got the best car for the money on the market @ Jenkins Went in just to take a "look" at an altima for my son and drove off the lot with what I believe to be one of my best car purchase ever. Mario Dorado w Went in just to take a "look" at an altima for my son and drove off the lot with what I believe to be one of my best car purchase ever. Mario Dorado was my salesman. He's very kind and knowledgeable. More
Awesome Service I have had to replace a tail light, have a 15,000 mile check up and basic oil changes all in the last 2 months... I also had a key fob issue. The ser I have had to replace a tail light, have a 15,000 mile check up and basic oil changes all in the last 2 months... I also had a key fob issue. The service department was outstanding in helping me understand and get everything squared away nicely. More
"Very dishonest buissnes practices" I found Jenkins Nissan on Auto-Trader and could not beleive there low prices. Shortly after i entered my contact info on their web page I was notified I found Jenkins Nissan on Auto-Trader and could not beleive there low prices. Shortly after i entered my contact info on their web page I was notified by Mike Barnes. I first got him to price me a new Frontier then after confering with my wife we decided on an Altima instead. I was a little apprehesive about purchasing a vehical out of state but Mike assured me that they do these deals all the time. Week #2 I get a call from him that his sales manager says all out of state sales is off. After I told him that I would move on to another dealer he then calls me back and says that his mangers are going to expererment with a title transfer company and that they had selected my deal for this expererment and it would be no out of pocket cost to me. Week#3 I get a call from Jose the finance man @ 9:30 PM. He says that he has my deal on his desk and wants to know how I want to finance it. When I tell him hold on and break it down for me he seems agitated. Then he tells me that my 19,830 drive out is now 20,500. Mike calls me later and I inform him that the numbers are off and I need to know the break down. Krista calls me the next day with the break down and informs me that I am to pay $120.00 for the title transfer company to handle the out of state title work. I told her that Mike said that there would be no cost to me since they were experimenting with this process. Krista then informs me that she can rip out the paper work and I can buy a car locally. WOW!!! How unprofessional? I said ok, and she told me that the deal was over. I cannot believe that after 3 weeks of working on this deal that they would throw it away over $120.00. Don't believe everything they tell you! They do not like to be challenged on the ending numbers. More
Extra Mile Every Time My experience with Jenkins Nissan in Lakeland, FL was an ideal situation that you want to have when buying a car. Jimmy my sales person was the best! My experience with Jenkins Nissan in Lakeland, FL was an ideal situation that you want to have when buying a car. Jimmy my sales person was the best! This was my second time purchasing a car with them. Their staff always goes the extra mile and will help you in every way. Next time I’m looking to buy a car, they are definitely going to be first and most likely last stop. More
Bad business practices I was very disappointed with my experience at this dealership. If you are going to buy a new car their and no trade in, then everything will go fine a I was very disappointed with my experience at this dealership. If you are going to buy a new car their and no trade in, then everything will go fine as you don't negotiate on their prices. However, if you go with a trade, prepare to be low-balled to high xxxx. I was their when they had a a promotion of a $500 gift card if you purchased a new car by the end of that month. We selected the car we were ready to purchase and we went over the trades. Not only did they offer a price based on the wrong trim of my trade, but they seemed insulted when I implored them to reassess their figures. The finally came back and apologized for their error on not giving a fair price based on the trim of my trade, When all was said and down we came to an agreeable price based in the trades, I reminded them that I would like to have the gift card promised on their website. The said they would not honor it because of the it would hurt their bottom line. I was annoyed that they advertised this and told them this was not fair. I was told my "they were not interested in my business" on a subsequent call to complain about the practices they used. Really, this whole thing left a bad taste in my mouth and I will never return to this dealership. More
I felt pressured into taking my new car home that Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial is Thursday evening even though I had to return the next day to complete "financial issues" , which I did. ( I was a bit confused when no financial issues were discussed and I was merely handed the second key). I had offered (that Thurs.) to sign a note promising good faith but I was told that the dealership now owned my Scion. It is now one week later, and Jose (finance) called and said we have to return TODAY to complete financial info...it seems that they forgot to collect $3200.00 due at signing. I wanted to take my Scion home and return the next day and not feel so rushed and unusually cold....and now I am responsible for returning AGAIN to deliver the forgotten $3200.00 . I am 66 yrs old.....still waiting for a dealership that only pretends that I am appreciated and likable.... until I sign. Sandra Douglas More
I purchased my car from this dealership in 2009 and was the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking the the biggest mistake I have ever made. I have an Altima and every single part has had to be replaced. When I told them my transmission was shaking they replaced it but after a review from their master mechanic after the second one started doing the same thing, it was discovered they do not know who to fill the transmission fluid properly. And they are a certified mechanic!!! My moonroof has been leaking for the past three years and each year they swear its fixed only to have to go back a few months later because they didn't fix the problem. The worst part about this dealership is that they have damaged my car almost everytime they have it but will not do anything about what they have done. Do not use this dealership for anything. You can get their general manager to ever contact you. I would truly recommend not ever buying a Nissan vehicle, as they do not stand behind their products. More
I bought a 2013 Pathfinder from this dealership. The sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I dro sales experience was fine however; the Pathfinder I bought from them was a Lemon. The Transmission and torque converter was flawed and shook as I drove down the road like I was being hit from behind. Spent 10 months dealing with the issue - brought it in to the shop 4 times for them to repair it. (No Fix) - I called a Manager Glen McGuire to see if we could get some or all of our money back that we paid to put the zillion on our car. I am ok with the answer "no" it’s my second favorite answer after yes. However, there is a difference in saying No and showing empathy towards the issues we (the consumer) have been having and caring about a customer as a person rather than the treatment we received. He became angry at the mention of the issue, became very rude and mean on the call, and hung up on me. "You can bet I will never buy a car from you again". I tried to call him back to continue our conversation and he told me off and said he was busy and hung up again. I have never been treated so rudely by someone I spent $40,000.00 with. The other managers might be ok but this Glen McGuire guy seems in need of Sales Training or just a class on how to show empathy or care about what another human being is going through. If I sold a Lemon to someone I would feel terrible about the situation and do what I could to help and not spend my time being a jerk to your customers… I am very upset at how I was treated by Glen Mcguire. More