Jenkins Nissan

The dealership worked to find the car and budget that met my needs. This is my third vehicle with Jenkins Nissan! Customer service is always awesome. my needs. This is my third vehicle with Jenkins Nissan! Customer service is always awesome. More

I purchased my car in March. 2020 Nissan Sentra. I am not really upset with the service department as much as I am with the vehicle itself. I have been into the department many times since I have had the car really upset with the service department as much as I am with the vehicle itself. I have been into the department many times since I have had the car. Fog light out and needing to be totally replaced - 3 visits to the service department. Check engine and battery light on. Sensor on the the grill had to be replaced. This also caused my AC not to work. Also cause my car to overheat. Three visits to the service department. Now, a headlight has been recalled. Waiting on parts for the headlight to come in. Another visit yet to come. More

Excellent service. Mark Lopez always makes me feel like a family in the service area. Great dealership. Great people and Good service. Thank you so much. family in the service area. Great dealership. Great people and Good service. Thank you so much. More

Made an appointment online for an oil change and tire rotation fir 11am, online the price was $81.00, when I brought the truck in a nd met with Mark the service provider he said the price for a diesel oi rotation fir 11am, online the price was $81.00, when I brought the truck in a nd met with Mark the service provider he said the price for a diesel oil change was $200.00, that only gas engines are the lower price. Then I was told it would take 2 hours to complete. After over 2 hours I was informed that one of the batteries was in need of replacement and there were other issues with the batteries and it was recommended that I get the corrosion kits. I asked if they was any discounts available, I was told that $30.00 would be taken off the labor. I also wanted to know how long it would take, i then was told the tech was having problems getting a filter undone. After 3 hours I asked if a car wash could be done since it was taken so long and was told no, that I could get a discount and get it done for $8.00. After 3 and half hours I told Mark that I needed to go and forget the car wash, I was told the truck was already getting washed by hand because it didn't in the automatic car washer and it would be right out. Approximately 25 minutes later the truck was done. The truck was not dried and the inside was vacuumed. Not sure why it took 25 minutes. In regards to the bill. The total was $409.76, Mark told me he was able to save me more money. In viewing the bill, I don't see any discount on the labor...i see that the oil change and tire rotation cost was 101.95, not $200.00 as I was told. I'm disappointed that it took nearly 4 hours to complete and oil change, tire rotation and putting in a new battery. Also that I was told I was getting a discount. Lastly that I was charged for a car wash. More

Sean is honestly the reason I drive from Orlando to Lakeland for my car maintenance needs, he is professional and helpful. I love it there. Lakeland for my car maintenance needs, he is professional and helpful. I love it there. More

Always had good experience with this dealer. Friendly staff, nice facilities and reasonable prices. I will continue to use this dealer as long as things stay the same staff, nice facilities and reasonable prices. I will continue to use this dealer as long as things stay the same More

The service was great! I just wished that the workers at the dealership would start using masks more often. Thank you for the great service. the dealership would start using masks more often. Thank you for the great service. More

The only thing that needs to be worked on. Clean your mess back up. Don’t leave grime on the vehicle and don’t clean it back up. mess back up. Don’t leave grime on the vehicle and don’t clean it back up. More

If you choose service it goes to a VM that is full! When you do finally get a human, you have to wait time for a service advisor to answer and that is another 20 minutes. Girls that answer the phone are rud you do finally get a human, you have to wait time for a service advisor to answer and that is another 20 minutes. Girls that answer the phone are rude! Purchased 2 new cars from them in the last 3 years. Next one will not be from here. More

Service team was excellent-it was the part (compressor) that was installed last year under warranty the gave out with in a year time frame is what I am dissatisfied with. that was installed last year under warranty the gave out with in a year time frame is what I am dissatisfied with. More