Jenkins Mitsubishi

My purchase experience could not have been better. Salesman and all personnel involved demonstrated outstanding professionalism. Salesman and all personnel involved demonstrated outstanding professionalism. More

The experience started with online and phone contact with Tara Theiss, I guess that all went well, all she did was confirm what I found online - she wanted me to ask for her when I came to the lot. Which I Tara Theiss, I guess that all went well, all she did was confirm what I found online - she wanted me to ask for her when I came to the lot. Which I did, only to be handed over to Julian, and it went down hill from there. Where to start. I was clear with Tara about what I wanted to see and what I was interested in, none of that information was shared with Julian ahead of time. This means I has to start from scratch with him, only to have him ask (after I told him what I wanted) to be asked what I wanted in a car...which was what I already explained. Great, so I have to repeat myself twice. Then he apparently doesn't have any clue about the inventory on his lot, even when I provide the stock numbers. Then he leaves us standing around for about 15 minutes while he goes wandering the lot to "see what I can find". Meanwhile I walk right up to a car that is the model and trim we want to see...because he still did not pay attention to what I asked for. He finally finds a car to show us, pulls it around to the side of the store and proudly shows us a car, with all of the transportation plastic barriers in place (everything is covered in plastic, and I mean everything. Let's pose a question here, how does a customer look something over when it's covered in plastic film and bags? He then proudly announces the car is still in "travel mode" telling us the back up camera doesn't work, the head unit/entertainment system doesn't work, the safety features are not active and there's almost no gas in the tank but "that's ok, it's fine to test drive". Yeah. No. That was the end of the experience, I told him "no, we're done, we're leaving, have a good afternoon". Then he starts moving quickly, next thing I see is the sales manager standing next to my van as we are pulling out of the parking space asking me why I was leaving and what was wrong. Mr Sales Manager (Trey Rolfson) is unaware of the incompetence of Julian and that he tried to get us to test drive a car in "travel" mode. Nope, we're done, I'm not going to waste my time with the clown show that is apparently Jenkins Mitsubishi. So, Jenkins Mitsubishi, you should know, I was prepared to buy a car Wednesday afternoon May 18, if you had had half a clue about what you were doing. What did I do instead? I drove a 200 mile round trip Friday afternoon May 20 from Lakeland over to RC Hill Mitsubishi in Deland to have a *REAL* sales experience, be treated to a professional lot AND make a purchase. From what I heard over there, at least 3 other buyers were on the lot at the same time as I that made the same drive to buy from THEM and not YOU. Well done Jenkins Mitsubishi, well done indeed. Nice clown show you have there. Oh and Tara, at least she performed her job and got me onto the lot...for Julian to fumble hard. More

Drew did a great job taking care of me with getting the buying process. Answer all question that i had. buying process. Answer all question that i had. More

I had a great experience from online into the show room knew exactly which vehicle I want it and they were there to expedite the process knew exactly which vehicle I want it and they were there to expedite the process More

No problems. I took my car in for an oil change, and although I did not have an appointment, they took it anyway. Told me there would be quite a wait. Got it b I took my car in for an oil change, and although I did not have an appointment, they took it anyway. Told me there would be quite a wait. Got it back pretty quickly and it had been washed and vacuumed. Excellent service. Staff was very kind. Offered water and helped make my wait comfortable. More

Jenkins Mitsubishi is the only dealership I will deal with! They have a great team, that works together. They were patient, kind, understanding and very knowledgeable. I appreciate the transparency from with! They have a great team, that works together. They were patient, kind, understanding and very knowledgeable. I appreciate the transparency from Brant and Trey. They made it very easy to purchase my new car, and went above and beyond to make sure I was happy and satisfied. Thanks again! More

I am new to Lakeland I walked up to the counter at service the guy was busy on his cell phone couldn’t look away from what he was doing. Another guy walked up and took care of me got me set up. I told service the guy was busy on his cell phone couldn’t look away from what he was doing. Another guy walked up and took care of me got me set up. I told him I was new here didn’t know the procedures. Got my car set up for service. And the car was done the young man came and let me know the car was ready we slept on the counter then he explained to me how the service department works at your dealership. I was having troubles getting the appointment set up online I called and left a message and never got a return call. :At the beginning I did not have a good impression of the dealership or the service department felt better about it at the end of the appointment More

Everyone was very nice and friendly, they did everything to más us feel like home. to más us feel like home. More

My family and I always buy from Jenkins Mitsubishi for better price and always excellent customer service from top to bottom. Great team. better price and always excellent customer service from top to bottom. Great team. More

they always take very good care of me even though it takes a while for the oil change to be done, they are always so nice takes a while for the oil change to be done, they are always so nice More