Jenkins Kia of Ocala - Service Center

Review of Service Jarrell Powell was very knowledgeable in explaining to me what I was getting done and what I needed to get. And a super nice guy! Thanks again! Jarrell Powell was very knowledgeable in explaining to me what I was getting done and what I needed to get. And a super nice guy! Thanks again! More

Exceptional Service I found your staff very courteous and professional. They answered any questions I asked and finished my service in a timely manner. They offered refr I found your staff very courteous and professional. They answered any questions I asked and finished my service in a timely manner. They offered refreshment and transportation if I needed it. Good experience. More

Always courtious and efficient and answered all my questions Every person including the service department,sales, and office personel attentive and do a great job! How much more can I say. See you on my next s Every person including the service department,sales, and office personel attentive and do a great job! How much more can I say. See you on my next scheduled visit. More

My service experience All of the service people were very friendly and accommodating. Everything they told me for the amount of time everything would take was very accurate All of the service people were very friendly and accommodating. Everything they told me for the amount of time everything would take was very accurate. More

Jenkins Kia of Ocala We went to Jenkins to get the tint fixed on our 2014 Kia Optima. When the service for the tint was complete, the girl at the front desk informed us t We went to Jenkins to get the tint fixed on our 2014 Kia Optima. When the service for the tint was complete, the girl at the front desk informed us that our tire treads were between a 2 and a 3 and that they should be replaced at a 4. When I demanded that she have someone from Maintenance bring out the device they used to measure the tire treads to show me - because we just had brand new tires put on the car less than 12 hours ago. She did not miss a beat and suddenly the treads were between 9 and 10 and no one was needed to come from the Maintenance Department. Very dishonest and disappointing customer service experience. Then when we went outside to get our car she made a big deal as to how the car was hand washed. Once again, this was not true. When she was called out on it she appeared with 2 free Atlantis car wash certificates. These turned out to be inactive certificates and could not be used. She did a great job with pushing us out the door. A few days later, they had the nerve to call and try to sell us another Kia. When I informed them that I thought they were dishonest and despicable they said "ok" and hung up. No one seemed to be too interested in feedback. My advice is to go any where but Jenkins. More

Jarrell is the man! Start to finish the service was excellent. Jarrell was very professional and easy to talk to. Although, it was only a oil change and software update Start to finish the service was excellent. Jarrell was very professional and easy to talk to. Although, it was only a oil change and software update. Great experience. Thanks again Tom Mulligan Kia Optima More

Very easy and non stressful Fast and quality service. Friendly staff and courteous. No hassle, car was done when promised. Customer lounge clean and well supplied with coffee and Fast and quality service. Friendly staff and courteous. No hassle, car was done when promised. Customer lounge clean and well supplied with coffee and snacks. More

Great service Jenkins service department is always very friendly and helpful with any needs. They take the time to explain everything that was done or will need don Jenkins service department is always very friendly and helpful with any needs. They take the time to explain everything that was done or will need done in the future. They are prompt, courteous, and always make sure to keep you advised. The dealership offers many amenities to assure your comfort while you wait. More

Great service and knowledgeable, attentive staff From the moment I arrived to moment I left, I could not be happier with the experience and service. Our service adviser, Chris was top notch! He made From the moment I arrived to moment I left, I could not be happier with the experience and service. Our service adviser, Chris was top notch! He made sure everything that needed to be done to our vehicle was taken care of and that we were comfortable while waiting for the service to be completed. He kept us informed and up to date on the status of our vehicle. More

Great Service. The service was great and the donuts too! I would recommend this dealership to others. I have been dealing with Hyundai and Kia since 2001 and never The service was great and the donuts too! I would recommend this dealership to others. I have been dealing with Hyundai and Kia since 2001 and never had a problem. More