Jenkins Kia of Ocala - Service Center

Oil change The service was efficient and took an hour. Car was ready and waiting at door for me. I appreciate having WiFi and coffee and water available as well The service was efficient and took an hour. Car was ready and waiting at door for me. I appreciate having WiFi and coffee and water available as well as fresh donuts. More

Oil Change Everything was done in a timely manner. Everything explained in detail. Very polite employees. Showed layout of facility. Nice to have drinks and sna Everything was done in a timely manner. Everything explained in detail. Very polite employees. Showed layout of facility. Nice to have drinks and snacks for customers to enjoy while waiting. More

Excellence on a Friday evening, near closing time. Engine failure light came on on my way home at a gas station. Called Jenkins KIA (Ocala) and explained the situation to Marta Gonzalez who said come o Engine failure light came on on my way home at a gas station. Called Jenkins KIA (Ocala) and explained the situation to Marta Gonzalez who said come on in, and got me scheduled. Mike Ferrari checked me in and explained that they would take a look and do their best to resolve the issue, whatever it might be. He was courteous and extremely helpful. Frank Toil (a well trained and knowledgable mechanic) pulled the car in, took a look, pulled it out, drove it. He and Mike Ferrari explained that it was an issue with the gas cap seal and it had been corrected and the software reset. Good to go! All that in under an hour, an hour before closing on a Friday evening. Not only did they take care of me, but other late-arriving customers with difficulties as well. That is above and beyond. Really impressive. More

It was friendly and very professional The Service Department was excellent. It was my first time there and walked me thru it. They explained everything they were going to do. They showed m The Service Department was excellent. It was my first time there and walked me thru it. They explained everything they were going to do. They showed me every step they were going to do. They gave me a time they were going to be done. Everything went smooth. More

Very good service and nice atmosphere. I gave of 5 star review because my vehicle was service properly and I was informed by Chris Hansen what my vehicle needed to be done. I gave of 5 star review because my vehicle was service properly and I was informed by Chris Hansen what my vehicle needed to be done. More

Very professional, courteous, informative The service staff was very professional, friendly, knowledgeable and the work is quick and thorough. They answered my questions, checked to see if I w The service staff was very professional, friendly, knowledgeable and the work is quick and thorough. They answered my questions, checked to see if I was comfortable while waiting and updated me while I was waiting. They set up text communications with me which was convenient. More

Excellent customer service Every time I bring my Kia Optima into the dealership to get the oil changed I feel like I am a part of a family. Mike Ferrari is always nice and profe Every time I bring my Kia Optima into the dealership to get the oil changed I feel like I am a part of a family. Mike Ferrari is always nice and professional. Love this dealership! More

Chris my service agent and the job he done. Chris done an excellent job handling my service requests. I would recommend him to others. He was friendly, and answered my questions as needed. My wo Chris done an excellent job handling my service requests. I would recommend him to others. He was friendly, and answered my questions as needed. My work was completed in a timely manner and my car was washed when they finished. More

Friendly and timely service. Was greeted immedately upon arrival..All services to be done was explained and a completion time was explained.Was escorted to waiting area and was iv Was greeted immedately upon arrival..All services to be done was explained and a completion time was explained.Was escorted to waiting area and was ivited to coffee and donuts.Service was completed ahead of time. More

customer focus Lance as always was outstanding. There was a backup at service check in, to avoid a delay he took me into his office to register my car for service. I Lance as always was outstanding. There was a backup at service check in, to avoid a delay he took me into his office to register my car for service. I am sure he is busy but he took the time to avoid my being inconvenienced. More