Jenkins Kia of Gainesville

10 out of 10 DO NOT RECOMMEND! !! We took my Kia in for a recall repair and other repairs (no audio sounds for turn signals, seat belts, cross traffic while backing up etc, and p !! We took my Kia in for a recall repair and other repairs (no audio sounds for turn signals, seat belts, cross traffic while backing up etc, and push intermittently not working) on 12/28. We had an appt time at 10:45. When the vehicle was dropped off, we were asked if we were going to wait. We decided to drop it off and come back when repairs were done. On Thursday 12/29 we had not received any updates on the status of repairs. We called at 5:30 pm on Thursday and were told my vehicle had not been looked at yet. On Friday, we received texts saying they would not be able to complete repairs until Tuesday 1/3. My husband told them no, we’d like to pick up the vehicle on Friday and to please complete the recall repair so we could do so. Late Friday afternoon we were told the recall repair was complete and we could pick up the vehicle. We picked the vehicle up today 12/31. The employee at the service desk argued with my husband saying the vehicle is not equipped with back up alerts and EVEN WALKED OUTSIDE TO ARGUE WITH HIM THAT ITS NOT A FEATURE ON THE VEHICLE. As shown in the photos, my vehicle is equipped with cross traffic alert when in reverse. The photos also show a promised by date and time! The staff was rude and inconsiderate. Our experience was not pleasant and we will no longer take any vehicles to Jenkins Kia in Gainesville for repairs! More

Alex was wonderful. He was informative and professional. He answered all of my questions and made me comfortable in making this big decision. He was informative and professional. He answered all of my questions and made me comfortable in making this big decision. More

Alex took the time to give me great service, answered all my questions, and finished the process in a timely fashion. I was so pleased that he was able to help me out! my questions, and finished the process in a timely fashion. I was so pleased that he was able to help me out! More

This is a great dealership. This the second time purchasing a vehicle from them. Alex my sales manager was great. He took his time and explain everything to me. I would definite This the second time purchasing a vehicle from them. Alex my sales manager was great. He took his time and explain everything to me. I would definitely recommend this dealership. More

Olga was awesome! She kept me informed and made some recommendations, I wasn’t ready to do them but I will be back! She kept me informed and made some recommendations, I wasn’t ready to do them but I will be back! More

Bobby did a great job - coming out to greet us and then doing everything he could to help me find a car that met the parameters I had set. He doesn't even work in Sales, but saw us walking around the lot doing everything he could to help me find a car that met the parameters I had set. He doesn't even work in Sales, but saw us walking around the lot and came out to see if he could help us!!! More

We had a great experience with Alex. He helped us get into a vehicle with lower payments. He was patient and willing to answer all of our questions without being pushy. We would definite He helped us get into a vehicle with lower payments. He was patient and willing to answer all of our questions without being pushy. We would definitely come back to see him again for our car shopping needs. More

This is our 4th car purchased at kia, and we have had all of our cars serviced here for the past few years, we have always had to wait 2 to 3 hrs for oil change. THIS WAS THE FIRST TIME WE WERE IN AND OUT I of our cars serviced here for the past few years, we have always had to wait 2 to 3 hrs for oil change. THIS WAS THE FIRST TIME WE WERE IN AND OUT IN UNDER AND HOUR. the service dept has improved tremendously. GOOD JOB Keep it up!!! More

Joseph was excellent to work with. Joeeph explained the process to me ahead of time, kept me updated, and gave an excellent recap when the service was completed Joeeph explained the process to me ahead of time, kept me updated, and gave an excellent recap when the service was completed More

I had a great experience in buying my Kia Sportage. The staff was pleasant and took the time to find me the vehicle I was looking for everyone was helpful. I look forward to driving my new car. Thank y The staff was pleasant and took the time to find me the vehicle I was looking for everyone was helpful. I look forward to driving my new car. Thank you so much More