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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,802 Reviews

1,802 Reviews of Jenkins Kia of Crystal River - Service Center

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June 22, 2023

The service department was great the wait was not too long. The staff was friendly I was pleased More

by CJOHNSON587
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devon was 5 star
Jun 23, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for taking the time to let us know that we gave you a five-star experience! We appreciate your business!

June 21, 2023

Service people are welcoming and very prompt to check in the customer. They explain service and estimated wait time. Follow up after service completed including concerns to be aware of in the future. More

by PDTCHR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

June 21, 2023

This has nothing to do with service. The sales department is disgusting. If anyone has the intentional fortitude to discuss this I’m willing to speak face to face. My guess is nobody has More

by NATUREBOY48
Recommend Dealer
No
Employees Worked With
Roger Bailey
Jun 22, 2023 -

Jenkins Kia of Crystal River responded

Your negative experience is concerning to me. We pride ourselves on excellent customer service, and I sincerely apologize for the situation you experienced. We will certainly use this as a coaching opportunity for our associates, but I would like to hear more about your encounter. Please contact me at 352-564-8668 ext. 5252. Jaimie Cummings Customer Relations Manager

Jun 22, 2023 -

NATUREBOY48 responded

Sure I would be happy to speak with you. I have no problem face to face either. In fact that’s even better.

Jun 22, 2023 -

Jenkins Kia of Crystal River responded

Please feel free to come to our store at a time that is convenient for you so our management team can discuss your situation in person. If you would prefer to schedule a time, please reach out to me at 352-564-8668 ext. 5252. Jaimie Cummings Customer Relations Manager

Jun 22, 2023 -

NATUREBOY48 responded

Sure, I need to be in that area for a Real Estate closing next week. I will let you know.

June 20, 2023

Rolling into a new lease was very easy My rep, Syed Jaffray, was very knowledgeable and helpful, as was the general manger and finance manager. I highly recommend this dealership if anyone is in need o More

by dhunter183
Recommend Dealer
Yes
Employees Worked With
Syed Jaffary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Russ
Jun 20, 2023 -

Jenkins Kia of Crystal River responded

We are delighted to know our team provided you with a 5-star experience. Thank you for your business and the positive review!

June 19, 2023

Service representative was excellent once again. He kept me informed about the status and made sure he answered any questions I had. He had the car washed and went over the work that had been done a More

by dhoblin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MELISSA TEACHMAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : °The service representative was not one of those pictures and I don't have the paperwork with me now, but he is great.
Jun 20, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for your great review! We know that you are the reason we are here!

June 17, 2023

Worst experience. Probably should have never bought the vehicle from this dealership I will be contact. The manager i've been back five times More

by WILWRIGHT2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darien Griffin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Jenkins Kia of Crystal River responded

We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we prove you with excellent service. To discuss the matter in more detail, so it doesn’t happen again, please contact Jaimie Cummings, Customer Relations Manager, 352-564-8668 ext. 5252.

June 17, 2023

Service completed as requested along with recalls and a complimentary car wash. No complaints and car looked as good as new. More

by JWARREN3358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Caron
Jun 19, 2023 -

Jenkins Kia of Crystal River responded

Thank you so much for your high rating! We appreciate your business and your review!

June 16, 2023

DAVE;was very helpful in getting my into the shop and the service on my car completed in excellent time . Washed my car also. Also corrected the small problem . The temp gauge had switched to celsius. they More

by PHOTOBOB43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
MELISSA TEACHMAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your five-star review! We appreciate your support!

June 15, 2023

Getting service completed was slow compared to what it used to be. We were told they are short of technicians. Prices for service are really way too high!!! More

by EDIESASSA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Jenkins Kia of Crystal River responded

Thank you for your valued feedback. We appreciate your taking the time to review your experience!

June 14, 2023

Run of the mill experience. Very long wait. Was not kept informed during wait time, not impressed. More

by LINSEED45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Bushnell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Jenkins Kia of Crystal River responded

I apologize for the negative experience during your purchase. I would like the opportunity to resolve your concerns. Please contact me at 352-564-8668 ext. 5252. Thank you, Jaimie Cummings Customer Relations Manager

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