Jenkins Kia of Crystal River - Service Center

The purchase of this vehicle took 2 weeks and the ball was dropped several times by others at the dealership. My first finance person took a personal phone call in the middle of trying to close a loan th was dropped several times by others at the dealership. My first finance person took a personal phone call in the middle of trying to close a loan that was not even approved yet (but we didn't know that or was not informed of that). He sat speaking to his neighbor about the land for sale by his house. He didn't go over or explain any of paperwork that we were signing. When I pointed out the wrong address on the warranty paperwork I was informed by him it was no big deal. We left thinking we owned the car only to find out that we didn't and it had not been approved yet. Finally, after several days of no answers and me complaining to my Sales Rep Chance, Chris, the Finance Manager, finally pieced it all together and got it done for us, but we had to come back in and sign new papers 2 weeks later. I've never had a car deal take so long and be so frustrating. They also had my email address wrong so I was not receiving my email from IKON. I had to personally call IKON to get it corrected and I shouldn't have had to do that. This should have been dealt with and corrected by my sales rep. Although very happy with our car the nightmare of the loan process itself left a bad taste in our mouths. When I brought the car in to get the new IKON installed the Service Dept was great! They got it done in no time at all and I barely had to wait. Kudos to your Service Dept and to Devin. Thank you Devin for your assistance in trying to get the email situation figured out even though it wasn't your problem to deal with. That should have been handled by Sales. More

Been dealing with this KIA for over 20 years. I love the staff and service. I love the staff and service. More

I was a first time customer and I got a good service. Friendly and knowledgeable workers. Keep up the good work. Friendly and knowledgeable workers. Keep up the good work. More

You have the Best CS agent in the Business. DEVIN GILLESPIE. Give him a huge raise DEVIN GILLESPIE. Give him a huge raise More

I was a first time customer. I was treated with respect. The service department was very professional. I was treated with respect. The service department was very professional. More

Great Service, friendly, counter people and very helpful around.! I would definitely recommend anyone to go there! around.! I would definitely recommend anyone to go there! More

Very courteous and professional. Recommended needed services and itemized them on ticket. Will visit again. Recommended needed services and itemized them on ticket. Will visit again. More

We arrived pretty late into the day, almost closing for sales office, they still took great care of us with all our needs and questions. Richie was amazing and knowledgeable with our every need and all the sales office, they still took great care of us with all our needs and questions. Richie was amazing and knowledgeable with our every need and all the perks etc with our new Kia we test drove too. I would highly recommend Jenkins of Crystal River, and ask for Richie Chansky too. He still helps me after buying with any questions or concerns i have too. Thank you Jenkins of Crystal River More

Excellent service and the people are very polite. I have been very fortunate to have no problems… I have been very fortunate to have no problems… More

Excellent service and the people are very polite. I have been very fortunate to have no problems… I have been very fortunate to have no problems… More