Jenkins Kia of Crystal River - Service Center

Bought the 2011 Kia in Anchorage. Have had vehicle serviced in Anchorage,Jacksonville, Newport Richey. Have had multiple issues with vehicle since purchase and most could have been settled with intel serviced in Anchorage,Jacksonville, Newport Richey. Have had multiple issues with vehicle since purchase and most could have been settled with intellegence if used. I have been told wait and drive the vehicle another 5000- miles and break it in its too cold here then bring it back. With an oil pan leak I was told we cleaned it maybe some oil spilled during last oil change and you need to see if it persists (When they did last oil change). Check it in a couple months? And the last my compressor is going bad and I know the about vehicles but was told nothing is wrong that's the way it is suppose to sound no problem that's the way the air is suppose to work. I took the car to Citrus Kia of Crystal River And first thing I was greeted by salesman with pleasant conversation and directed me towards service department. They asked if I was there for assistance with purchcase or service when they saw my vehicle. They DID NOT try to automatically sell or convince me I needed a new or another new vehicle or tried to get my credit report done like the other dealers. They were supportive and assured me they have a great service staff and they were correct. Amanda the young lady at the service department took my complaints and information and as I was remembering other little issues was taking back when done to the tech. Quick and efficient they found the problems and offered to give me a ride home. Ron the service driver was an excellent drive polite and curteous. Amanda said said we will call you once full assessment done. Called at time promised and notified me the auto would be ready in morning and because of the distance I live 28 miles away as soon as they opened up they would call me right before he left. Again accurate to the minute.The past couple of drivers at other dealer we dangerous drivers, had me terrified in traveling with them. Had less than an unsavory conversation in vehicles which even have not appreciated there or anywhere. But at this dealership the driver very respectful, safe driver made me feel at ease when dropped off home and on the way back. When arriving at dealership and I got out of vehicle was greeted by one of the salesman that greeted me the day before and asked how I was doing today, and inquired on the concerns of my reason for visit if everything was addressed. He more or less reassured me of the confidence of the dealership and staff to make this service a good experience. Amanda the service manager had my paper work and said the Tech would like to consult with me about items repaired. Let and got them personally. The tech was very respectful made me feel comfortable and didn't try to talk like I was a very uneducated person on vehicles.And even then asked if I had any more questions or possible issues he could help me with.Although I live 28 miles away and will be moving possibly 50 miles away I will be back to this dealership for any servicing or future purchases Guaranteed! More

Our "2011 Kia Soul +" was in the service dept. for a small item recall notice ... which was promptly taken care of to our satisfaction ... Being that we haven't had this vehicle for a complete for a small item recall notice ... which was promptly taken care of to our satisfaction ... Being that we haven't had this vehicle for a complete 2 years yet ... we were looking around the dealership's showroom while killing time waiting on our vehicle ... and got involved in a conversation with Joe Slater, one of the Sales Consultants ... we very much appreciated both his ease and candor during our lengthy conversation where he was answering any and all questions to the best of his ability concerning our car's value in 2, 3 or 4 years from purchase ... specifically to help us make the decision on our own ... without feeling any pressure what so ever ... as to when is the best time to trade it in, etc. ... All vehicle owners have a pretty good idea of just how much your "new" vehicle depreciates the second you drive it off the dealer's lot ... but, looking to make the best economic decision as to when is the best time to trade it in order to get as much as money as possible for your trade and what possible discounts we would be eligible to receive (loyalty, armed forces, etc.) is something you have to educate yourself on ... If there was a gentleman I would recommend sitting down with and knowing that he will talk straight with you ... it's Joe Slater ... we will definitely be calling him when the time is right for us to consider trading our present vehicle in for a new and upgraded model ... who would have ever guessed someone would give us so much assistance without making a sale ... but, it definitely made a very big and positive impression on us !!! More

I love the ease of setting up an appointment time to work around my busy schedule. Carrie and the entire staff are very friendly. KIA also offers transport if you need to go somewhere while your car is being around my busy schedule. Carrie and the entire staff are very friendly. KIA also offers transport if you need to go somewhere while your car is being serviced.Thank you everyone. More

I WENT TO GET OIL CHANDE AND TIRE ROTESEN AND CHECK MY AIR CONDISENER I NEED IT A FILTER REPLACE I GOT GOOD SERVICE AND GOOD GOOD PRICE CITRUS KIA #1 ELIZABETH KATO AIR CONDISENER I NEED IT A FILTER REPLACE I GOT GOOD SERVICE AND GOOD GOOD PRICE CITRUS KIA #1 ELIZABETH KATONA More

Had a problem with my '13 Kia Optima, they towed it from my house for free, diagnosed the problem very quickly (alternator issue), had it fixed the day itself when the part came in. Very good communica from my house for free, diagnosed the problem very quickly (alternator issue), had it fixed the day itself when the part came in. Very good communication between them and myself, called me almost every 3 hours to give me updates on my vehicle. Even provided me with a free rental vehicle. Definitely one of the best dealers around. A+++ in customer service. More

Our salesman Joe Slater is a great consultant and would buy from him again any time. The dealership it self has great people working for them like the service department. buy from him again any time. The dealership it self has great people working for them like the service department. More

Citrus Kia Has a Heart and Soul! I am a Senior Citrus Kia Has a Heart and Soul! I am a Senior Citizen. In December of 2012, my car was backed into in a parking lot. The drivers’ insurance comp Citrus Kia Has a Heart and Soul! I am a Senior Citizen. In December of 2012, my car was backed into in a parking lot. The drivers’ insurance company fixed the car by sending me to a Auto Body Shop in Citrus County. They did a good job, but the paint job they provided was not my color. I complained to the shop and the owner of the shop said it was a good match and he could not do any better. Not knowing what to do, I took my car to Citrus Kia because I felt like they are my family, because I just wanted their opinion about the color. The General Manager, a very nice young man, Paul Arduser, and the Auto Mechanic said I was right; it was a different color than the rest of the body of my Citrus Kia Soul. I called the Insurance Adjuster out to check out what Citrus Kia told me about my car. The Adjuster said it was an okay job and could not do anything else for me. I was very upset because my car in the back had a green tint to it and not the sparkling metallic color that the rest of my car has. I called Citrus Kia and Paul. He was out and he called me back. He said, “Don’t worry about it, we will paint your car, just bring your car in with no charge.” They did a fantastic job, my car is back like it was, and not only did they not charge me, they gave me a car for two days to use! I am 77 senior citizen who limited income. I am very grateful what Citrus Kia did for me! I thought everyone should know about what wonderful people they are and how they did treat me like family. I would like to thank Paul Arduser for all his help, in making my Soul Perfect! Paul is a very nice young man, who is a professional and has a big heart! I love my Citrus Kia Soul! Thank you! Elizabeth Katona More

had an appointment for oil change on my 2012 optima at 10:00am on 1/7/13, it took less than an hour to complete this task,also they rotated the tires,every employe in the service dept. was friendly and ve 10:00am on 1/7/13, it took less than an hour to complete this task,also they rotated the tires,every employe in the service dept. was friendly and very knowledgeble.this is the best place for service,you are treated like family. More

We took our Kia in because the Battery was dead. Mark said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it w said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it was my Battery that was bad,and it would cost $148. dollars for a new one. I told Mark that I would pickup our car and buy a new Battery myself. He said that there would be a $48. dollar charge, which I said was fine.When I went to install a new Battery I purchased, I found that the screws that hold down the shroud over the battery had been barely started and not tighten. The cable to the Positive Post was left loose, so if they did'nt remove the battery cables it is possible that my old battery was good. It just had'nt been charging. Signed "Never Again" More