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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,759 Reviews

1,759 Reviews of Jenkins Kia of Crystal River - Service Center

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March 16, 2021

Service dept attitude has changed. Thanks to Amanda for taking charge. She is the best. Had serveral encounters with her. Very professional and knows how to talk to people and not at them like the customer More

by DENNIS.SCOTT1024
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Bushnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Mar 23, 2021 -

Jenkins Kia of Crystal River responded

We would like to apologize for your negative experience. Customer satisfaction is very important to us! We are happy that Amanda took care of you though. For any other concerns you would like to discuss, feel free to call me anytime. Desiree Bower Customer Relations Manager 352-564-8668

Apr 08, 2021 -

DENNIS.SCOTT1024 responded

On 25 Mar I had another problem with Dave Bushnell. Which could have been avoided if the Manager Tony Bowers did his job like he said he would. I had a meeting with Tony and Amanda about the incident on 13 Mar. Tony stated Amanda or Karen would be my Service Advisor. But Tony has Dave call me about the part being in which was rude and said with attitude. When I arrived for my appointment, Dave started yelling at me that my dog was not allowed in the building because my dog bit two employees. Which took place outside and was initiated by Dave with the way he spoke to me about my driving. And his long speech about how he and his friends in a town of 900 would sit around and talk about how nails fall off the back of trucks. When Dave started yelling at me I called for Tony to come out and when he did he shh. Me when I told him don't shh me he told me then go outside. At that moment I felt betrayed. Tony could have and should have handled this a different way. He conducted my business in the anytime fitness parking lot. When I entered the building my dog was not with me. When Tony meet me in the parking lot he said your car is ready but I don't want to upset your dog. He had me sign my paperwork on my wind shield. And my car still was not fixed according to the paperwork. I have an appointment on 14 Apr with Amanda to complete the work. I have questions about the paperwork. The oil was not changed on 13 Mar but a sticker was put on the window stating it was. There are other suspicious items on the paperwork I would like to talk to some one about. Thank you

March 16, 2021

Dave is the best and pretty much the only reason I come to citrus Kia. I trust him with my car and have for years now More

by Taniqua Johnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business At Jenkins Kia of Crystal River.

March 14, 2021

Not excited about some changes that are coming but hopefully this will still be the best place to have your vehicle serviced as well as buy new and used vehicles More

by MABS1421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Service Department
Mar 15, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business with Jenkins KIA of Crystal River!

March 12, 2021

Service was fast friendly and completed to perfection. Checkout was easy and all the service done was explained. Led out to my vehicle and David made sure everything was right before I left. More

by JEFFSEAVEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Jenkins Kia of Crystal River responded

We appreciate your 5-star review!

March 12, 2021

It took 3 trips to the service center for them to find It took 3 trips to the service center for them to find the noise from the rear of the car was a bad shock. They told me they ordered a new shock the More

by CASKUCHIN
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Meier
Mar 12, 2021 -

Jenkins Kia of Crystal River responded

I apologize for your negative experience. We would like the opportunity to check the status of this matter for you. Please call me, Desiree Bower at (352) 564-8668

March 11, 2021

I have been with Kia since 2002. The business has changed hands a couple of times but our KIA has always put service and people first. They are easy to talk with and deal with. The time I left them More

by pierce513
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Wilson
Mar 11, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business! We appreciate you positive review!

March 10, 2021

We're very good. People are very friendly there and helpful.looking forward to doing business with them again. Look forward to free car washes. More

by DCLARK632
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen
Mar 11, 2021 -

Jenkins Kia of Crystal River responded

We appreciate you taking the time to review your experience. Thank you for your valued feedback!

March 10, 2021

We have been with Kia since 2013 with a Sorento with no problems. we now have a 2019 Sorento and the Dealer is great and service is top of the line. More

by WMONDAYC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business! We appreciate you taking the time to share your experience.

March 10, 2021

I have been very pleased so far with the excellent service. From the sales to the service department everyone has been so kind and helpful More

by janetb195
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Stewart
Mar 11, 2021 -

Jenkins Kia of Crystal River responded

Thank you for the 5-star review!

March 09, 2021

I quit going to Jenkins in Ocala after going to Kia in Crystal River because of the service Karen provides to the customer. I only have my body work done at Kia in Crystal River because of the service Ama More

by OCALAROBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen, Amanda
Mar 10, 2021 -

Jenkins Kia of Crystal River responded

We are proud to know our team did an exceptional job in assisting you! Thank you for entrusting us with the service of your vehicle.

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