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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,801 Reviews

1,801 Reviews of Jenkins Kia of Crystal River - Service Center

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April 15, 2021

Karen in your service dept is always so great to work with. Just wish my rain guards would have come in so they could have been installed at the same time. I've been waiting for a year. More

by DEBI7BIZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen
Apr 21, 2021 -

Jenkins Kia of Crystal River responded

Thank you for taking the time to review your experience. If you could call me to discuss this, so we can get this resolved for you. Please feel free to reach me at the dealership anytime. Thank you, Desiree Bower Customer Relations Manager 352-564-8668

May 13, 2021 -

DEBI7BIZ responded

Thanks for responding to .my survsy issue. At the time I purchased my Kia I was promised window guards ...they didn't have them in stock at the t i me. So everytime I'm at the dealership for my oil change I inquire about them, and I'm told they haven't shipped . Welp, its been over a year and still nothing. This is my 4th Kia I'veI purchased from you (Citrus Kia) along with my granddaughter and my girlfriend purchased on my recommendation. I Ijust feel like someone dropped the ball once the sale was made..Maybe at the morning sales meetings the salesmanager might mention "follow thru"on your promises ....if its a first time buyer or repeat.. Desiree,Thanks for listening. Debi Edwards

April 14, 2021

Always top service, especially Dave. They were right on time and professional as usual. Would recommend them highly. Was pleased to get the car washed also More

by NGALVIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Jenkins Kia of Crystal River responded

Thank you for the 5-star review!

April 14, 2021

There are so many things about your dealership that impressed me. Friendliness most of all, that makes the rest of the process so easy. I was kept informed about my service, either by phone or in perso More

by MARGIE1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Jenkins Kia of Crystal River responded

Thank you for the kind review, and your continued business with Jenkins KIA!

April 13, 2021

Since I am disabled I said to Dave Dondanvile I can not clean my inside windshield. We will make sure your windshield is clean inside and out, plus wash your car. When you come in for service. Dave Bushnel More

by BOBK4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
TIMMY TORRES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Dondanville
Apr 13, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business with Jenkins KIA of Crystal River!

April 12, 2021

Dave always gives excellent customer service. He keeps me well informed on the progress of my car and lets me know when I should come back for my next service. More

by LEEWAY608
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your kind words and the 5-STAR review!

April 12, 2021

Had made appointment to have oil changed, lube job and tires rotated. They were ready for us and took care of us very quickly and efficiently. Very impressed. More

by RSTRESEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your FIVE STAR review!

April 12, 2021

Amanda was very helpful and also courteous , even though we were late for our appointment! Service was finished in a very short amount of time. More

by RSKIPBRYAN
Customer Service
Recommend Dealer
Yes
Employees Worked With
TIMMY TORRES
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, Jay
Apr 12, 2021 -

Jenkins Kia of Crystal River responded

Thank you for sharing your experience and the FIVE STAR review!

April 12, 2021

I took my 2020 Kia Sportage to Jenkins Kia for service on 20 Mar 21 and was told that a part was needed. The part would take 3-5 days to receive, then it would be painted and ready for installation. This a More

by ROSSHOWINGTON
Customer Service
Recommend Dealer
No
Employees Worked With
Dave Bushnell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Jenkins Kia of Crystal River responded

We do apologize for this negative experience. If you could call me at the dealership so I could look into this for you please. Thank you, Desiree Bower Customer Relations Manager 352-564-8668

April 09, 2021

Everyone is so AWESOME! Going to get my service done on my vehicle is such a pleasure, no worries, never have to wait, service generally done quickly. More

by JSORANNO0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen
Apr 12, 2021 -

Jenkins Kia of Crystal River responded

We appreciate your FIVE-STAR review!

April 09, 2021

I had some concerns about the change of ownership but I am happy to report that that has had no effect! I found the same competent , professional, and friendly people I had come to expect. More

by JFRANCIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Wilson 5 stars!
Apr 12, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business with Jenkins KIA of Crystal river!

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