Jenkins Kia of Crystal River - Service Center

Only complaint we have was the length of time to Only complaint we have was the length of time to complete an oil change. Waited 1 hour & 40 minutes, other than that every thing went well. Only complaint we have was the length of time to complete an oil change. Waited 1 hour & 40 minutes, other than that every thing went well. More

I have not been as pleased with the service center since Jenkins took over. The service writers are pleasant and helpful but I see many things that has changed. They don't escort you to your car anymore a Jenkins took over. The service writers are pleasant and helpful but I see many things that has changed. They don't escort you to your car anymore and the last time I got mine the plastic was still over the seat and paper on the floor - a nice idea for keeping the car clean but needs to be removed when they finish working on it. I am not fond of the ticket for a car wash, it was better when they washed it at the dealership. I just don't feel the personal touch that Citrus offered. More

Very honest and fair. Very courteous and knowledgeable. Keeps customers informed A pleasure to do business with. Dealership is clean. Staff is 100% top notch. Been doing business with them for many years Keeps customers informed A pleasure to do business with. Dealership is clean. Staff is 100% top notch. Been doing business with them for many years. Sales and service is amazing More

rude patronizing and all around unpleasant. I left very upset. i sent email to corporate. then went to different dealership and traded in kia for Toyota. done with kia after purchasing 3 vehicles over last upset. i sent email to corporate. then went to different dealership and traded in kia for Toyota. done with kia after purchasing 3 vehicles over last 10 years! More

always a great customer service experience, wouldn't take my vehicle anywhere else, and could ask for a better service advisor than Amanda Gallagher! Keep up the great work! my vehicle anywhere else, and could ask for a better service advisor than Amanda Gallagher! Keep up the great work! More

Everything went just as planned. Customer service was very polite. The refreshment area was outstanding. The donuts were top of the line. Everything was clean and everyone was very courteous. very polite. The refreshment area was outstanding. The donuts were top of the line. Everything was clean and everyone was very courteous. More

I get excellent service every time I get my car serviced. The service department staff is always helpful. They answer all my questions in detail. The service department staff is always helpful. They answer all my questions in detail. More

Service was quick and the tech found the issue and fixed it right away. The cafeteria was also very good with various drinks for the customer it right away. The cafeteria was also very good with various drinks for the customer More

What a great service dept, even a valet. All staff professional, efficient and courteous. We were taken right away, very comfortable waiting area. Service rep reviewed everything we wanted checked on professional, efficient and courteous. We were taken right away, very comfortable waiting area. Service rep reviewed everything we wanted checked on our Kia and went over all that was done at checkout. Thanks! More

Excellent service ,staff and vehicles. That says it all. No 25 words needed. This is ridiculous. I will not complete survey if I have to do this every time. all. No 25 words needed. This is ridiculous. I will not complete survey if I have to do this every time. More