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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,759 Reviews

1,759 Reviews of Jenkins Kia of Crystal River - Service Center

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July 21, 2021

rude patronizing and all around unpleasant. I left very upset. i sent email to corporate. then went to different dealership and traded in kia for Toyota. done with kia after purchasing 3 vehicles over last More

by BIRSTLER11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke
Jul 23, 2021 -

Jenkins Kia of Crystal River responded

I do apologize for the experience you have had. If you would like to discuss your experience, I really would like to hear about your encounter here! You can call me anytime at the dealership at 352-564-8668. Thank you, Desiree Bower Customer Relations Manager

Jul 23, 2021 -

BIRSTLER11 responded

Unfortunately too late for talking. That would have been over last 6 months when tried repeatedly with no success to communicate with service dept.- rather than stay where no longer comfortable - went to new dealership that values their customers over own opinions or simply making money.

Jul 23, 2021 -

Jenkins Kia of Crystal River responded

I understand. Thank you for your honest review.

July 21, 2021

always a great customer service experience, wouldn't take my vehicle anywhere else, and could ask for a better service advisor than Amanda Gallagher! Keep up the great work! More

by Teresa Gallagher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Gallagher
Jul 23, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your 5-STAR review!

July 20, 2021

I get excellent service every time I get my car serviced. The service department staff is always helpful. They answer all my questions in detail. More

by debbiewool@hotmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2021 -

Jenkins Kia of Crystal River responded

We appreciate you taking the time to write an awesome review!

July 20, 2021

Everything went just as planned. Customer service was very polite. The refreshment area was outstanding. The donuts were top of the line. Everything was clean and everyone was very courteous. More

by C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke
Jul 21, 2021 -

Jenkins Kia of Crystal River responded

We are delighted to hear you had such a great experience with us!

July 20, 2021

Service was quick and the tech found the issue and fixed it right away. The cafeteria was also very good with various drinks for the customer More

by DRSTICKS1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke
Jul 21, 2021 -

Jenkins Kia of Crystal River responded

Thank you for the 5-star rating!

July 19, 2021

What a great service dept, even a valet. All staff professional, efficient and courteous. We were taken right away, very comfortable waiting area. Service rep reviewed everything we wanted checked on More

by 3522703219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Barry
5.0
This rating includes all reviews, with more weight given to recent reviews.
MELISSA TEACHMAN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Selke, Tabitha Hemer, Maggie Desmond
Jul 20, 2021 -

Jenkins Kia of Crystal River responded

We appreciate you taking the time to share your experience with us. Thank you for the 5-star rating!

Jul 21, 2021 -

3522703219 responded

Thanks again for a good service experience. We are fortunate to have such a fine dealer in our area.

July 16, 2021

I came in for an oil change and tire rotation. Service was quick, efficient, friendly and quality service. That is all I have to say. More

by JSTONEJRJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Jenkins Kia of Crystal River responded

Thank you for taking the time to review your experience and for the 5-star rating!

July 16, 2021

Excellent service ,staff and vehicles. That says it all. No 25 words needed. This is ridiculous. I will not complete survey if I have to do this every time. More

by RICHARDLIGHTNER1353
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Jenkins Kia of Crystal River responded

We are very thankful for you taking the time to review your experience!

July 13, 2021

Consistently great customer service. I have always had my KIA Sorento serviced here at Citrus KIA (now Jenkins). Dave Bushnell always explains everything and makes every attempt to get my car back on the roa More

by SAINTMELODY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Jenkins Kia of Crystal River responded

Thank you, we very much agree Dave is a great asset to our company!

July 13, 2021

Service in Crystal River is always a great experience. My car was being checked for a recall, Dave checked me in and kept me informed during the process. All the techs are well trained and always a pl More

by DONNASANDERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Jenkins Kia of Crystal River responded

We are delighted to know our team provided you with excellent service!

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