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Jenkins Kia of Crystal River - Service Center

Crystal River, FL

4.7
1,759 Reviews

1,759 Reviews of Jenkins Kia of Crystal River - Service Center

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July 28, 2021

People are very friendly and right on the job, very nice waiting area, car always washed and sitting ready for you with a smile from staff, God Bless. More

by CMAINE06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tabitha Hemer
Jul 29, 2021 -

Jenkins Kia of Crystal River responded

Thank you for such a kind review!

July 27, 2021

Friendly staff and clean waiting room with fresh refreshments I didn’t wait too long for my service check and oil change on my Kia Optima. More

by KATHYSALTSMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2021 -

Jenkins Kia of Crystal River responded

We appreciate you taking the time to tell us about your experience!

July 26, 2021

I went in or an oil change I was told about two recalls that would take about 1 1/2 hours. I was there at 10:15am. I'm on oxygen and said to Dave then it will be done by 12 or 12:30. He said hopefully. It More

by Phillip
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Bushnell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Jenkins Kia of Crystal River responded

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Please contact me at 352-564-8668. Thank you, Desiree Bower Customer Relations Manager

Jul 28, 2021 -

Phillip responded

I call Ms. Bower and never received a call back. Guess my business doesn’t matter to them.

July 23, 2021

Outstanding service, was given ride and picked up when car was ready. Car was completed in time told at drop off. Honest and frindly staff..... More

by LLHEINZMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Selke
Jul 27, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your 5-star rating!

July 23, 2021

Service was done quickly and very well. David Bushnell was super as usual. Also appreciated the donuts in the waiting area. Arrived early for appointment and was serviced right away. More

by RKAMM0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2021 -

Jenkins Kia of Crystal River responded

WOW! What a great review, Thank you for the 5-stars!

July 23, 2021

I had a great experience. This was my third service on my Sorento, and each time I’m taken very good care of. Thank you for all you do. More

by CLL1201
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke
Jul 23, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business and your 5-star rating!

July 23, 2021

Justin in service is excellent. He helped me with my car the same day and is very very nice. He is so helpful and graceless . He is a valued employee. More

by CAD2205PRINCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke
Jul 27, 2021 -

Jenkins Kia of Crystal River responded

We definitely agree Justin is a valued employee! Thank you for your 5-star rating!

July 22, 2021

Only complaint we have was the length of time to Only complaint we have was the length of time to complete an oil change. Waited 1 hour & 40 minutes, other than that every thing went well. More

by S&B
Recommend Dealer
Yes
Employees Worked With
Dave Bushnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your honest feedback! We are working diligently to fix this!

July 21, 2021

I have not been as pleased with the service center since Jenkins took over. The service writers are pleasant and helpful but I see many things that has changed. They don't escort you to your car anymore a More

by DBFREUND9238
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda
Jul 21, 2021 -

Jenkins Kia of Crystal River responded

We do apologize for the experience you have had. We do appreciate your honest feedback. We will definitely use this as a coaching opportunity for the future.

July 21, 2021

Very honest and fair. Very courteous and knowledgeable. Keeps customers informed A pleasure to do business with. Dealership is clean. Staff is 100% top notch. Been doing business with them for many years More

by GROSEANN943
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Selke, Tabitha Hemer
Jul 21, 2021 -

Jenkins Kia of Crystal River responded

Thank you for your continued business and your 5-star rating!

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