Jenkins Kia of Crystal River - Service Center

I was not impressed with the way the Service Department works. No one will ask you if you need help. When I walk in, there were only two people in the service department, one was busy on the phone, and the works. No one will ask you if you need help. When I walk in, there were only two people in the service department, one was busy on the phone, and the other one was just siting at the counter, doing nothing and didn't have the time to ask me what he could help me with. When the guy in charge of my service came back to his counter, he did ask me what did I need help with. When I told him why I was there, he immediately took care of me. I did ask another employee why I was treated that way, and he/she informed me that's the way the service department works, each person is given the name of the people coming for service, and only that person can takes care of the customer that was given to him. This is plain ridiculous. This is the reason why I had not written this earlier. Thank you. More

Everyone and everything was great . I had a lof and rot and they gave me the inspections with some suggestions for future repairs.Thanks again. I had a lof and rot and they gave me the inspections with some suggestions for future repairs.Thanks again. More

Steve, thanks for wonderful service and always exceeding expectations. Great service each time we come in for check ups and that. expectations. Great service each time we come in for check ups and that. More

Steve is always excellent! Makes the experience so easy. Lovely waiting area and enjoy the coffee and cappuccino. Makes the experience so easy. Lovely waiting area and enjoy the coffee and cappuccino. More

Steve was friendly, professional and extremely helpful. The staff and service was outstanding. The waiting area was clean and comfortable. The staff and service was outstanding. The waiting area was clean and comfortable. More

These employees are the best! They go above and beyond every time we bring our vehicles in for service. They are an excellent representation of "great" customer service. They go above and beyond every time we bring our vehicles in for service. They are an excellent representation of "great" customer service. More

The staff and service is always excellent. That's why I continue to to there. That's why I continue to to there. More

Everyone you come in contact with, takes the time to say hello with a smile. The service department is great. The service advisors are very knowledgeable. They take the time to answer your questions an hello with a smile. The service department is great. The service advisors are very knowledgeable. They take the time to answer your questions and explain things so you can understand. You do not feel like a number. More

This dealership offers prompt and professional service to their customers when it comes to vehicle maintenance. You can’t beat the complimentary car wash either! Thank you! their customers when it comes to vehicle maintenance. You can’t beat the complimentary car wash either! Thank you! More

William was excellent. Very thorough and explained everything. A tire repair was done at the same time of the service which wsas very helpful. Very thorough and explained everything. A tire repair was done at the same time of the service which wsas very helpful. More