Jenkins Kia of Crystal River

My wife and I first visited Citrus KIA 1/7/12.We were in the process of looking at the different SUV's we would consider.A neighbor had purchased a KIA Sorento and she was very pleased with hers so we wante the process of looking at the different SUV's we would consider.A neighbor had purchased a KIA Sorento and she was very pleased with hers so we wanted to look at the KIA.(I guess we had looked at 5 other makes previously). We were greeted by Al xxxxxx who was very cordial and asked us approximately what we had in mind.He then invited us to drive the Sorento which we did.During the drive he proceded to describe the features and benefits of the KIA.I Realized immediately that he had an excellent in-depth knowledge of his product(much more so than any salesman we had previously worked with.)Being a retired sales manager myself,this was impressive.His presentation of cost and the value of my trade-in was without pressure.Since he did not have the exact color and features we needed he indicated he could have the exact car on the lot in short order with no obligation to buy if we were not completely satisfied with it.He got the car in,we loved it and bought it. Al's salesmanship was the main reason we bought however we were also very impressed with the clean professional look of the dealership and the friendly atmosphere throughout the store. We would not hesitate to recommend the car or the dealership to anyone. More

Great staff--both sales and service. Can't beat the rebates and the customer apprecciation night was outstanding!!! I will buy another Sedona from them in a heart beat. R Hunter rebates and the customer apprecciation night was outstanding!!! I will buy another Sedona from them in a heart beat. R Hunter More

We took our Kia in because the Battery was dead. Mark said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it w said they would check out the Battery and Electrical system. He was going to call me and let me know what the pro- blem was. He called and said it was my Battery that was bad,and it would cost $148. dollars for a new one. I told Mark that I would pickup our car and buy a new Battery myself. He said that there would be a $48. dollar charge, which I said was fine.When I went to install a new Battery I purchased, I found that the screws that hold down the shroud over the battery had been barely started and not tighten. The cable to the Positive Post was left loose, so if they did'nt remove the battery cables it is possible that my old battery was good. It just had'nt been charging. Signed "Never Again" More

This dealer is the typical greedy establishment that values pennies over customer service and sales. My older Kia was giving us some trouble when we decided to take it in for service. We were conside values pennies over customer service and sales. My older Kia was giving us some trouble when we decided to take it in for service. We were considering even buying a new one rather than pour more money into the older one if it turned out too far gone. The service dept, service manager in particular had handle the service transaction. We DROVE the truck in for service. The next day we were called that the truck need very expensive/major repairs. When we arrived the next day to see what was going on, we found out the service manager had driven our truck and during that drive the fan, fan clutch, and brand new radiator exploded from the fan falling apart. Kia has a recall on those plastic fans, but neither the dealer nor the regional office were willing to honor that recall. The dealer now wanted over 600 dollars to repair the trucks fan and associated parts before they would even diagnosis the real problem we drove it in for. We spoke with the Owner Steve Hintman who was as useless as the rest of his employees only concerned about the extra 600 bucks they now could make off of us. We then had to have our truck towed home inoperable and worst off than we had driven it there under its own power. Then the owner had the nerve to ask if we were interested in buying one of his new Kia's. After that experience I wouldn't throw water on them if they were burning. But these days this is exactly the way America businesses operate, but that doesn't mean we need to put up with it! More

Hello fellow Kia Owners; Just a warning to all seeking Hello fellow Kia Owners; Just a warning to all seeking repairs from Citrus Kia Crystal River Florida. I DROVE my sportage there this week with a Hello fellow Kia Owners; Just a warning to all seeking repairs from Citrus Kia Crystal River Florida. I DROVE my sportage there this week with a rough idle condition. Citrus Kia called me to tell me it needed over $400.00 in repairs to include a new fan, fan clutch, Alternator belt, and fan hub assembly before they said they could further diagnosis my rough idle condition. I went to the dealership the next only to find that the dealership drove the truck and exploded the fan during the test drive, which in turn caused all the other damage. They then expected me to pay for the damage the mechanic caused and then said the rough idle condition was fixed. The service manager claimed when they took the truck on its test drive the truck ran fine and they had done a compression check and all was OK. I had to tow the truck home at my expectnse considering it had driven in on its own power before and the dealership said it wasnt their problem. A warning to all Kia owners, avoid CITRUS KIA at all costs!!!!!!!! More