Jenkins Kia of Crystal River

Devin Gillespie is the best service advisor I have ever had in all my years of driving and dealing with dealerships. He knows how to take care of his customers and that’s why I return to your dealership fa had in all my years of driving and dealing with dealerships. He knows how to take care of his customers and that’s why I return to your dealership faithfully. More

I was very pleased with the entire experience. And my truck was finished before the estimated time. And my truck was finished before the estimated time. More

Don't lower your rating by asking for narratives. Most people don't like to write a story about their auto service. Most people don't like to write a story about their auto service. More

First of all the service rep called me a day after bringing my Sorento in 6/10/24 around 1:00 PM and told me they did a few software updates but found no problems but would keep it one more day to tes bringing my Sorento in 6/10/24 around 1:00 PM and told me they did a few software updates but found no problems but would keep it one more day to test to see if our specific issues would recur and would call us Wednesday 6/12/24. They never called on Wednesday so we assumed they found something. The next day, Thursday 6/13/24 I called them at 10:30 AM and called at least eight times until about 1:00 PM and not once could I reach a person in the service dept. I left a couple messages yet no one ever called me. We decided to go to Jenkins Kia to find out any status since no one called us. We arrived at the service dept around 1:30 PM and stood at front entrance just a few feet from the two working service employees yet nobody acknowledged our presence for a good 10 minutes ubtil a lady arrive and asked us what we needed! Originally my wife didn't want to come to Jenkins Kia because she had read many bad reviews but I encouraged her that most reviewers write only when they have and above/beyond service or a really bad experience. Well guess what? Ours was pretty pathetic! More

When I stated that after 62 yearso of owning Toyotas, Hondas...even poor old Pontiacs...I had never had to deal with a recall, and this was the 5th in two years since deciding to try Kia, the service fel Hondas...even poor old Pontiacs...I had never had to deal with a recall, and this was the 5th in two years since deciding to try Kia, the service fellow replied, "Yep! Happens all the time!" The mechanic standing behind him looked at me with big eyes and nodded vigorously. That's a really odd response to a kindly worded complaint. It costs me more than 4 hours of my time and almost 90 miles round trip with every recall. I appreciate the due care involved in issuing a recall, but perhaps Kia has an engineering problem? Love my Telluride. Hate the service department. More

Should have told me about my wiper fluid tank leak before they finished my car they finished my car More

The only complaint I have for your waiting room is the TV. I really think you should put on a different channel than the animal channel. Why can’t you have on at least the news spectrum that was very disa TV. I really think you should put on a different channel than the animal channel. Why can’t you have on at least the news spectrum that was very disappointing there was always something better than the pet channel. thank you very good coffee selection, and the donuts. Thank you again. More

Jenkins KIA Service Dept. pricing is less expensive than other auto repair shops. Add in the free coffee, donuts, water, and comfortable waiting area, it's always an enjoyabl pricing is less expensive than other auto repair shops. Add in the free coffee, donuts, water, and comfortable waiting area, it's always an enjoyable experience. More

Should have shuttle service if residents live within 7 miles or so,waiting three hours is too long. Glad no car sales man came over. miles or so,waiting three hours is too long. Glad no car sales man came over. More