Jenkins Kia of Crystal River

Upon arrival at the dealership I was met by an agent who directed me to the service area in order to check in. The service person took my information and also made arrangements for a ride to a nearby restau directed me to the service area in order to check in. The service person took my information and also made arrangements for a ride to a nearby restaurant. More

Very nice employees. I thought my wait was a bit long for an oil change, but it wasn't a real issue. I thought my wait was a bit long for an oil change, but it wasn't a real issue. More

Our mistake to come into dealership late in the day to compare used with new and other makes/models/dealers with Kia. Test drives were good and liked a certain car. Asked about value of our car if it were compare used with new and other makes/models/dealers with Kia. Test drives were good and liked a certain car. Asked about value of our car if it were to be traded in. That number soon became within our expectation, but the following explanation of the new car and costs by sales was not very thorough. We specifically DID NOT want certain things, and since sales didn't mention them we thought we were okay. We should have made that more clear. On to finance - after the dealership was closed - we were "encouraged" to sign documents and not wait. A physical condition should have taken priority over signing that evening, but we chose the wrong option and began signing. Our bad! Finance presented a page, said a few words, pointed to a line and we signed. I know. We should have taken charge and slowed things down, but we thought we weren't getting anything we didn't want. And the physical condition needed to be taken care of quickly. If we signed for the extended warranty, it was definitely unintended and without explanation. When we questioned finance later we were told "it was all explained to us thoroughly." Wrong. One star. When cancelling the warranty, with a fee, the attitude was not buyer-sensitive (you're really going to wish you had it) but seller-sensitive (I just lost a sale and need to do some extra paperwork). Attitude and posture did not exemplify customer service. Am I just failing to acknowledge the natural character of things? PS: We loved our Souls and think the same will hold true with our Sportage. More

Experience was easy and painless. Mike was a straight shooter which I appreciated. Now to get the windows tinted Mike was a straight shooter which I appreciated. Now to get the windows tinted More

Everyone was very professional during this transaction, car was delivered clean and spotless thanks guys Roger Bailey was extremely articulate regarding transaction and helpful with all of the details car was delivered clean and spotless thanks guys Roger Bailey was extremely articulate regarding transaction and helpful with all of the details More

I have always been treated with respect and the service is top notch. They are very professional. is top notch. They are very professional. More

Great experience. Amanda Gallagher went above and beyond. I will definitely recommend this location to anyone. Amanda Gallagher went above and beyond. I will definitely recommend this location to anyone. More

They got me in with no appointment, and fixed everything to perfection. Very clean waiting area also. That means allot to me. to perfection. Very clean waiting area also. That means allot to me. More

As always, a pleasure to do business with! Work was done in a timely manner. Everybody that I came in contact with was very helpful and personable. Thank you for another good experience doing Work was done in a timely manner. Everybody that I came in contact with was very helpful and personable. Thank you for another good experience doing business with you! More